Pollo Tropical

★★★★☆
  • 320 SE 1st St

    Miami, FL 33131

    Map & Directions
  • 305-375-9186

Food

Food
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.

Well since I grew up in SoCal, I didnt kno that one could have caribbean food thru a drive thru...much less that it would be sooo incredible!!

If you have never had caribbean food, it is like asian fusion and old fashion western bbq put

3
★★★★★

Well since I grew up in SoCal, I didnt kno that one could have caribbean food thru a drive thru...much less that it would be sooo incredible!!

If you have never had caribbean food, it is like asian fusion and old fashion western bbq put

.

Went to the Pollo Tropical on SW 152nd St and 117th Ave. Once I placed my order, I pulled up to the drive through window to be greeted by a young girl who was very rude. She was skinny latin girl with black hair and long pink nails (somethihng that I remembered). After I received my food, I asked for salsa on the side and she rolled her eyes. I said "thank you" twice and olny got a dirty look in response. My wife even responded to how rude this little girl was. If she was having a bad day or doesn't like her minimum wage job, she should go elsewhere. You guys over there need to get it together. The food is great but the service is horrible!

2
★★☆☆☆

Went to the Pollo Tropical on SW 152nd St and 117th Ave. Once I placed my order, I pulled up to the drive through window to be greeted by a young girl who was very rude. She was skinny latin girl with black hair and long pink nails (somethihng that I remembered). After I received my food, I asked for salsa on the side and she rolled her eyes. I said "thank you" twice and olny got a dirty look in response. My wife even responded to how rude this little girl was. If she was having a bad day or doesn't like her minimum wage job, she should go elsewhere. You guys over there need to get it together. The food is great but the service is horrible!

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.

In Miami this is a great fast food restaurant. When I was visiting my daughter, we ate here quite a bit and we loved it. The platanos are delicious and so are the beans and rice.

4
★★★★☆

In Miami this is a great fast food restaurant. When I was visiting my daughter, we ate here quite a bit and we loved it. The platanos are delicious and so are the beans and rice.

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.

Very good. Love the sweet plantains and their new tostones are very good. Their service is fast and the food is delicious.

2
★★★★★

Very good. Love the sweet plantains and their new tostones are very good. Their service is fast and the food is delicious.

Pros: Fast, wholesome food.

Cons: It gets crowded at lunch peak hour.

.

F.Y.Observation
The cashier could not speak english.the workers need to enroll in english &customer service courses.

I was born and raised in Miami, and then moved to Atlanta. I came back to Miami on a vacation and went to a Pollo Tropical on SW 152 St (Coral Reef). I came to the counter to order a leg quarter meal with rice and beans. The cashier could not speak English so the manager had to complete my order. I got the food and the chicken was not perfectly marinated or cooked enough to enjoy it. The regional managers or managers need to encourage their workers to enroll in English and customer service courses to understand on how to serve a customer better.

1
★★★☆☆

F.Y.Observation
The cashier could not speak english.the workers need to enroll in english &customer service courses.

I was born and raised in Miami, and then moved to Atlanta. I came back to Miami on a vacation and went to a Pollo Tropical on SW 152 St (Coral Reef). I came to the counter to order a leg quarter meal with rice and beans. The cashier could not speak English so the manager had to complete my order. I got the food and the chicken was not perfectly marinated or cooked enough to enjoy it. The regional managers or managers need to encourage their workers to enroll in English and customer service courses to understand on how to serve a customer better.

Pros: The menu selection is good

Cons: Some Cashiers need customer service/english training

.

Pollo Tropical USED to be super-what happened? The food doesn't have the same quality it did a year ago. And the service-forget it! Someone needs to give some classes on manners here. Let's hope they decide to do something & go back to being a great lunchspot.

1
★★☆☆☆

Pollo Tropical USED to be super-what happened? The food doesn't have the same quality it did a year ago. And the service-forget it! Someone needs to give some classes on manners here. Let's hope they decide to do something & go back to being a great lunchspot.

Pros: location

Cons: poor service, not tasty

.

by far the best tasting chicken and side dishes outside of little havana, for fast food.

2
★★★★★

by far the best tasting chicken and side dishes outside of little havana, for fast food.

Pros: quality, speed, price

Cons: variety

.

Great food, great prices. The sweet plantains are incredible! I eat them with the Chicken Tropic Chops and a mango smoothie... Delicious.

2
★★★★★

Great food, great prices. The sweet plantains are incredible! I eat them with the Chicken Tropic Chops and a mango smoothie... Delicious.

Pros: Great food, Fast service

Cons: Crowded at lunch time

.

It is a good restaurant, love to eat there and it is inexpensive

2
★★★★★

It is a good restaurant, love to eat there and it is inexpensive

Pros: good food, not expensive

.

Food is Great but the service is average, Tasty fast food and not expensive, a great alternative for those willing to try something different, the service is not the best nor the worst, but it could be better.

2
★★★★☆

Food is Great but the service is average, Tasty fast food and not expensive, a great alternative for those willing to try something different, the service is not the best nor the worst, but it could be better.

Pros: The Whole Menu

Cons: Service

.

SO FAR I HAVE FOUND IT TO BE VERY TASTY, JUICY, AND "DELICIOSO"[SP[?..., IN OTHER WORDS, "MUCHO BUENO"....GOOD TO THE LAST BITE!!!...SOUNDS FAMILIAR, EH!!

2
★★★★☆

SO FAR I HAVE FOUND IT TO BE VERY TASTY, JUICY, AND "DELICIOSO"[SP[?..., IN OTHER WORDS, "MUCHO BUENO"....GOOD TO THE LAST BITE!!!...SOUNDS FAMILIAR, EH!!

Pros: TASTY, GOOD PORTIONS

Cons: MUSIC, TOO LOUD, AT TIMES

.

When I lived in Miami, this was my fav fast food restaurant to go to on my lunch break. It was fast and it tasted excellent! They marinade the chicken in this tropical spice marinade, butterfly it and grill it. I always ordered the Black Beans and rice as a side dish because this was a healthy choice and it tasted sooo good!

2
★★★★★

When I lived in Miami, this was my fav fast food restaurant to go to on my lunch break. It was fast and it tasted excellent! They marinade the chicken in this tropical spice marinade, butterfly it and grill it. I always ordered the Black Beans and rice as a side dish because this was a healthy choice and it tasted sooo good!

Pros: taste/flavor, healthy, fast

Cons: little more expensive

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Pollo Tropical is great for a quick fix--whether to feed myself or last minute guests. Can never go wrong with Pollo Tropical.

2
★★★★★

Pollo Tropical is great for a quick fix--whether to feed myself or last minute guests. Can never go wrong with Pollo Tropical.

Pros: High Value, Very Tasty, Variety

Cons: Limited parking

.

simply the best!!!. Good prices, makes a full dinner meal, everyone in the family is happy!

2
★★★★★

simply the best!!!. Good prices, makes a full dinner meal, everyone in the family is happy!

.

Pollo Tropical remember me the food that my grandma made for us in Cuba

2
★★★★★

Pollo Tropical remember me the food that my grandma made for us in Cuba

.

Good food quick, however not good for eating and driving.....so the drive thru is not great for travelling only for convienent pickup.

2
★★★★★

Good food quick, however not good for eating and driving.....so the drive thru is not great for travelling only for convienent pickup.

.

Well, it's not such a bad place seeing that it is very much affordable, it has drive-tru and good service. However, maybe its just me, is the food a little bit tasteless and dry? Sometimes it looks like the chicken has gone to battle, took a scroll in hell, plunged in a swamp and got a bad tan. Or maybe its just me, who knows.

2
★★★★☆

Well, it's not such a bad place seeing that it is very much affordable, it has drive-tru and good service. However, maybe its just me, is the food a little bit tasteless and dry? Sometimes it looks like the chicken has gone to battle, took a scroll in hell, plunged in a swamp and got a bad tan. Or maybe its just me, who knows.

 

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