Cooper Pia

★★★☆☆
  • 3228 Lithia Pinecrest Rd # 104

    Valrico, FL 33596

    Map & Directions
  • 813-654-2334

About Cooper Pia

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Health & Medical

Health & Medical
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I had been seeing this dentist for over 10 years; I think he is a good dentist that does not push a "sales pitch". He only does procedures that are necessary. I have been to other dentist's office before and can remember they had a list of things that were "necessary" to do. In the 10 years I have been seeing Dr. Fox, I have had regular cleanings, exams, and 2 fillings which is all he has recommended. Even my extended family has been to his office and would recommend him.

With that said, I called this morning to schedule an appt and the lady answering the phone, Franki, has always been rude. I remember clearly her making negative comments about a caller on the phone at my last visit while waiting in the waiting room. I remember waiting for quite a while in the early morning and remember thinking how unprofessional she was being and how if anyone should be angry it should be the patient who has been waiting for a while. She was not rude to me nor was she pleasant, so I forgot about it. This morning she was rude to me on the phone when I was calling to make an appt. I do not typically have any requests, but last time I had a teeth cleaning, the dental hygienist made my mouth hurt during the cleaning and was sore for days after. The same person worked on my husband's teeth and he had the same complaint. I did not name drop and simply explained that although this person was very nice, we would prefer not to have our teeth cleaned by this hygienist again. Franki, the receptionist answering the phone, was rude to me and made me feel as though my request was unreasonable. There was no attempt made at accommodating my request so just as I chose the dental office in the first place, I am now choosing to take my business elsewhere. Although, I am infuriated that I will no longer be a patient of this dental office after 10 years of service because of a rude woman at the front desk.

4
★★★★☆

I had been seeing this dentist for over 10 years; I think he is a good dentist that does not push a "sales pitch". He only does procedures that are necessary. I have been to other dentist's office before and can remember they had a list of things that were "necessary" to do. In the 10 years I have been seeing Dr. Fox, I have had regular cleanings, exams, and 2 fillings which is all he has recommended. Even my extended family has been to his office and would recommend him.

With that said, I called this morning to schedule an appt and the lady answering the phone, Franki, has always been rude. I remember clearly her making negative comments about a caller on the phone at my last visit while waiting in the waiting room. I remember waiting for quite a while in the early morning and remember thinking how unprofessional she was being and how if anyone should be angry it should be the patient who has been waiting for a while. She was not rude to me nor was she pleasant, so I forgot about it. This morning she was rude to me on the phone when I was calling to make an appt. I do not typically have any requests, but last time I had a teeth cleaning, the dental hygienist made my mouth hurt during the cleaning and was sore for days after. The same person worked on my husband's teeth and he had the same complaint. I did not name drop and simply explained that although this person was very nice, we would prefer not to have our teeth cleaned by this hygienist again. Franki, the receptionist answering the phone, was rude to me and made me feel as though my request was unreasonable. There was no attempt made at accommodating my request so just as I chose the dental office in the first place, I am now choosing to take my business elsewhere. Although, I am infuriated that I will no longer be a patient of this dental office after 10 years of service because of a rude woman at the front desk.

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I have seen Dr Fox for 5 years - He is a great dentist for what I have needed a few fillings and general checkups. I agree the front desk isn't the nicest and could use some customer service lessons - especially answering the phones. His office is not dirty - that is simply not true.

4
★★★★☆

I have seen Dr Fox for 5 years - He is a great dentist for what I have needed a few fillings and general checkups. I agree the front desk isn't the nicest and could use some customer service lessons - especially answering the phones. His office is not dirty - that is simply not true.

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I just googled Dr. Fox's number to schedule another appt for my kids and couldn't believe the malicious statements listed as "customer reviews"...I couldn't believe my eyes!!! I've never written an online review before but I had to when I read these unfair reviews. My family and I have been going to Dr. Fox for many, many years and have never had anything but wonderful experiences! (that is, as wonderful as a trip to the dentist can be). If you're looking for a family friendly office, a friendly staff, a honest dentist, and professional service, go see Dr. Fox!

5
★★★★★

I just googled Dr. Fox's number to schedule another appt for my kids and couldn't believe the malicious statements listed as "customer reviews"...I couldn't believe my eyes!!! I've never written an online review before but I had to when I read these unfair reviews. My family and I have been going to Dr. Fox for many, many years and have never had anything but wonderful experiences! (that is, as wonderful as a trip to the dentist can be). If you're looking for a family friendly office, a friendly staff, a honest dentist, and professional service, go see Dr. Fox!

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I made an early morning 8 am appointment as I needed to go to work afterwards. I waited in the lobby for 45 min. then I waited in the chair 35 min before the doctor came in to see me.

The assistant took xrays and I waited another 25 min. When no one returned, I inquired at the front desk and they knew as much as I did. NOTHING at all...

The treatment room had dirty appliances and rusting treatment chairs. I can honestly say I have never been in a medical facility that was so unclean and unkempt.

I promptly left (without being treated) and will NEVER return under any circunstances. That infested place is an infection waiting to happen...Be sure to take your antibiotics if you venture in there...

1
★☆☆☆☆

I made an early morning 8 am appointment as I needed to go to work afterwards. I waited in the lobby for 45 min. then I waited in the chair 35 min before the doctor came in to see me.

The assistant took xrays and I waited another 25 min. When no one returned, I inquired at the front desk and they knew as much as I did. NOTHING at all...

The treatment room had dirty appliances and rusting treatment chairs. I can honestly say I have never been in a medical facility that was so unclean and unkempt.

I promptly left (without being treated) and will NEVER return under any circunstances. That infested place is an infection waiting to happen...Be sure to take your antibiotics if you venture in there...

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0 out of 2 people found this review helpful.

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Horrible.... Find another dentist! Rude staff and in a emergency root canal he refused to see me. The day his staff said I could make an appointment wasn't until June. I had to have another dentist call and ream him out in order for him to see me 4 days later. He missed that I had a severe abscess and infection that went all the way to my jaw bone. When I went to get my root canal he already was half done drilling my tooth when he told me that he wasn't doing a root canal and that he was never planning on doing it.. Awful experience I do not recommend him

1
★☆☆☆☆

Horrible.... Find another dentist! Rude staff and in a emergency root canal he refused to see me. The day his staff said I could make an appointment wasn't until June. I had to have another dentist call and ream him out in order for him to see me 4 days later. He missed that I had a severe abscess and infection that went all the way to my jaw bone. When I went to get my root canal he already was half done drilling my tooth when he told me that he wasn't doing a root canal and that he was never planning on doing it.. Awful experience I do not recommend him

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0 out of 1 people found this review helpful.

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My wife and I had our appointments booked for over a month in advance and they changed our appt times without our knowledge. Upon trying to reschedule, the staff was very rude and unprofessional. My advice is...find another Dentist, you're sure to find someone more professional!!!

1
★☆☆☆☆

My wife and I had our appointments booked for over a month in advance and they changed our appt times without our knowledge. Upon trying to reschedule, the staff was very rude and unprofessional. My advice is...find another Dentist, you're sure to find someone more professional!!!

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0 out of 1 people found this review helpful.

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I have just resently changed dentists for my children. I was very happy with my new choice with Fox. They made the appointment quickly. My children were in and out with check up and cleanings. The staff was not a bother, it was just business. I will be bringing my children back. My children were happy and want to go back! That is a A+ in my book!

4
★★★★☆

I have just resently changed dentists for my children. I was very happy with my new choice with Fox. They made the appointment quickly. My children were in and out with check up and cleanings. The staff was not a bother, it was just business. I will be bringing my children back. My children were happy and want to go back! That is a A+ in my book!

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1 out of 1 people found this review helpful.

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I travel from Tampa to Valrico to be seen by this dental office. I have only gotten routine dental cleanings every 6 months. I find the front office staff to be "normal"- no one especially nice, but not rude either. The hygienists, techs, and Dr. Fox have always been very nice, thorough, and quick to answer any questions. I love that Dr. Fox doesn't do any procedures other than what is necessary unlike some dental clinics that promise that you need a root canal here, and this tooth needs to be pulled, etc. I trust Dr. Fox's office and will continue to make the drive from Tampa to Valrico.

5
★★★★★

I travel from Tampa to Valrico to be seen by this dental office. I have only gotten routine dental cleanings every 6 months. I find the front office staff to be "normal"- no one especially nice, but not rude either. The hygienists, techs, and Dr. Fox have always been very nice, thorough, and quick to answer any questions. I love that Dr. Fox doesn't do any procedures other than what is necessary unlike some dental clinics that promise that you need a root canal here, and this tooth needs to be pulled, etc. I trust Dr. Fox's office and will continue to make the drive from Tampa to Valrico.

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1 out of 1 people found this review helpful.

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I have been going to Dr. Fox for 10 years and he is one of the nicest dentist's you will meet. He does not believe in performing unnecessary procedures. The front desk staff at times can be curt but for the most part they are pleasant. The doctor's assistants and the hygienist are very nice and polite. Dr. Fox will make you feel at ease, I would recommend him for anyone needing dental care in Valrico.

4
★★★★☆

I have been going to Dr. Fox for 10 years and he is one of the nicest dentist's you will meet. He does not believe in performing unnecessary procedures. The front desk staff at times can be curt but for the most part they are pleasant. The doctor's assistants and the hygienist are very nice and polite. Dr. Fox will make you feel at ease, I would recommend him for anyone needing dental care in Valrico.

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1 out of 1 people found this review helpful.

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I find it very hard to believe that in the age of computers that this office can not book appointments further than 2-3 months out for routine cleanings! I work for a health care facility and we are able to make appointments up to a year out! Get with the program and buy software that allows you to schedule routine appointments for future dates! Also, I found the front offfice staff to be very rude and disrespectful to their patients while discussing appointments or insurance issues. The Doctor and his assistants were however, very pleasant. My advice, retrain your front office on personal skills; they are howver, the first face that meet and greet your patients. First impression say a lot about the overall experience at any establishment!

2
★★☆☆☆

I find it very hard to believe that in the age of computers that this office can not book appointments further than 2-3 months out for routine cleanings! I work for a health care facility and we are able to make appointments up to a year out! Get with the program and buy software that allows you to schedule routine appointments for future dates! Also, I found the front offfice staff to be very rude and disrespectful to their patients while discussing appointments or insurance issues. The Doctor and his assistants were however, very pleasant. My advice, retrain your front office on personal skills; they are howver, the first face that meet and greet your patients. First impression say a lot about the overall experience at any establishment!

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0 out of 1 people found this review helpful.

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The office staff was rude and they are expensive. They kept my daughter in the chair for an hour for a routine cleaning (she waited most of the time), then decided she has to have a mini-root canal, as soon as I agreed to pay several hundred for it, they did the "root canal" in 10 minutes. Yeah, right! I will never go back!

1
★☆☆☆☆

The office staff was rude and they are expensive. They kept my daughter in the chair for an hour for a routine cleaning (she waited most of the time), then decided she has to have a mini-root canal, as soon as I agreed to pay several hundred for it, they did the "root canal" in 10 minutes. Yeah, right! I will never go back!

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1 out of 2 people found this review helpful.

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The dental office gets you in fairly quickly for your initial exam but couldn't schedule a cleaning until two months later as they only do basic cleanings on certain days of the week. They do get you in and out of the office in a good time frame, and the dentist has always been friendly. The staff along with the dentist (perhaps because he's relying too heavily on the staff's knowledge) rely on outdated insurance guidelines and will argue with your insurance carrier over what they do and do not cover. If they would listen to insurance carriers instead of arguing and take the time to reeducate themselves as the guidelines change there would not be such a problem. The staff can also be rude and disrespectful.

1
★☆☆☆☆

The dental office gets you in fairly quickly for your initial exam but couldn't schedule a cleaning until two months later as they only do basic cleanings on certain days of the week. They do get you in and out of the office in a good time frame, and the dentist has always been friendly. The staff along with the dentist (perhaps because he's relying too heavily on the staff's knowledge) rely on outdated insurance guidelines and will argue with your insurance carrier over what they do and do not cover. If they would listen to insurance carriers instead of arguing and take the time to reeducate themselves as the guidelines change there would not be such a problem. The staff can also be rude and disrespectful.

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1 out of 2 people found this review helpful.

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I just started going to Dr. Fox a few months ago. The staff is really nice and were able to fit me in right away. They were also very helpful with my many insurance questions. The hygenist was very good and gentle, which is important for me! I would recommend this dentist to my friends and family.

5
★★★★★

I just started going to Dr. Fox a few months ago. The staff is really nice and were able to fit me in right away. They were also very helpful with my many insurance questions. The hygenist was very good and gentle, which is important for me! I would recommend this dentist to my friends and family.

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2 out of 3 people found this review helpful.

 

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