Bank Of America

★★★☆☆
  • 105 N Maitland Ave

    Maitland, FL 32751

    Map & Directions
  • 407-539-2119

Finance

Finance
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I normally do my banking at a different branch of Bank of America. I went to this location because I needed something notarized. I walked in a was greeted pleasantly and told that there was one person who served as the notary.

The person who acts as the notary was busy helping another customer. I sat and waited for 20 minutes while she joked and laughed about not being able to figure out how to work the camera. After 20 minutes of waiting, I left the branch and went to the UPS store and paid to have my document notarized. It took three minutes to get in and out.

I understand the fact that they were attempting to provide a good customer service experience to another customer, but I do not feel that the employees had any sense of urgency to try to resolve their issues to help me. Moreover, I've NEVER waited 20 minutes to have anything notarized, and I've had this done more than 25 times at other Bank of America locations.

1
★☆☆☆☆

I normally do my banking at a different branch of Bank of America. I went to this location because I needed something notarized. I walked in a was greeted pleasantly and told that there was one person who served as the notary.

The person who acts as the notary was busy helping another customer. I sat and waited for 20 minutes while she joked and laughed about not being able to figure out how to work the camera. After 20 minutes of waiting, I left the branch and went to the UPS store and paid to have my document notarized. It took three minutes to get in and out.

I understand the fact that they were attempting to provide a good customer service experience to another customer, but I do not feel that the employees had any sense of urgency to try to resolve their issues to help me. Moreover, I've NEVER waited 20 minutes to have anything notarized, and I've had this done more than 25 times at other Bank of America locations.

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I am very pleased with the way that Bank of America has adapted to make customer service its number 1 priority. When you walk into the bank, you are greeted by several employees to welcome you and let you know they will be with you soon. It's very rare that you receive such gratious service anymore, so this Bank of America is a definite visit if it is your bank of choice.

PROS: Service, service, service
CONS: Nothing

5
★★★★★

I am very pleased with the way that Bank of America has adapted to make customer service its number 1 priority. When you walk into the bank, you are greeted by several employees to welcome you and let you know they will be with you soon. It's very rare that you receive such gratious service anymore, so this Bank of America is a definite visit if it is your bank of choice.

PROS: Service, service, service
CONS: Nothing

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