Jacksonville Chrysler, Jeep, Dodge and Ram

★★★★★
  • 11101 Nursery Field Drive

    Jacksonville, FL 32256

    Map & Directions
  • 904-493-0000

Automotive

Automotive
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I should have read the reviews before visiting JCJD. I actually sort of "bought" a car here. I really didn't have a problem with the sales process but until after... I thought I was buying a car with a minor key fob issue (ignorant) and I was told I'd be able to pick it up the next day. I was reasonable so I left after finalizing the finance and paper work. They even told me that they can get me a lower rate than BOA. Well, I thought I did until I read the truth and lending. Their main focus was getting me at my ideal monthly payment and not the actual rate. My 2.5% rate spiked to over 5% due to longer terms but that didn't matter you know, it's all about the monthly payments. Basically, I just signed because I wanted the slightly Used 2014 Grand Cherokee badly. (Deal) I went back the next morning thinking I would be picking up the car I just bought. Wrong, the car was not ready because now they have to order a new part. My sales guy Connor brushed it off as if it was no big deal and said it will be ready by Monday. Please note, he didn't offer to put me in a comparable "complimentary car" but instead the Finance guy, Paul offered to give me a rental car through Enterprise on the "house". But was it on the house? Nope, I had to cough up a $25 deposit and was pressured into buying daily coverage. I called back Monday to follow up, guess what? Yep, the part is not in... My patience didn't run out there. It ran out when I starting working with the Used Car Director, John. Since John is the Director he would take over from here. He told me that the part will be in around 11 am the next day. He called me later that afternoon to let me know the part is in and the service guys are working on it. I call him and told him I will be there at 5 pm to pick up the car. He said the car is fixed, the guys are putting gas in it and will be detailed by then. I went at 5 pm to pick up my car. After waiting for 45 minutes I was finally approached by the service manager. Guess what? The car is not fixed and we don't know when it will be ready. Too bad for me, I turned in the rental back before they were closed. No car, no ride home. I became upset as anyone would in my situation. Finally John comes out of the fishbowl, and he was wearing shorts, t-shirt and a hat. To me, this is unprofessional and his attire fits the personality. I addressed my concerns and he brushed it off like it was no big deal, IT WILL BE READY but I don't know when. He wanted to put me back in my ALREADY TRADED IN CAR and be on my way UNTIL THEY DON'T KNOW WHEN. He failed to offer me a solution. I DID BUY a Used 2014 JGC limited but the price on this is ONLY few thousand less than a newer one. I could have easily purchased a new JGC. He was defensive from the start and threw his team under the bus without taking blame. A true leader does not do THAT, they own up. I'VE NEVER FELT DISRESPECTED UNTIL I CAME IN CONTACT WITH JOHN. I BECAME FRUSTRATED AND DECIDED TO CANCEL THE WHOLE DEAL. THIS IS WHEN I WENT TO BOZARD FORD AND RECEIVED EXCELLENT CUSTOMER SERVICE FROM THE BEST RATED DEALERSHIP IN THE NATION. THESE GUYS TOOK CARE OF ME AND GOT ME A 1.75% RATE PLUS $2500 IN REBATES!!!! I BOUGHT A NEW 2014 FORD EDGE SPORT. THESE GUYS MADE ME FEEL IMPORTANT AND I WAS MAKING A $45K PURCHASE. DON'T BUY FROM JCJD GO GET A FORD AT BOZARD. NO ISSUES WITH THEIR CARS AND THEY'LL TAKE CARE OF YOU WITHOUT YOU EVEN ASKING FOR IT.

1
★☆☆☆☆

I should have read the reviews before visiting JCJD. I actually sort of "bought" a car here. I really didn't have a problem with the sales process but until after... I thought I was buying a car with a minor key fob issue (ignorant) and I was told I'd be able to pick it up the next day. I was reasonable so I left after finalizing the finance and paper work. They even told me that they can get me a lower rate than BOA. Well, I thought I did until I read the truth and lending. Their main focus was getting me at my ideal monthly payment and not the actual rate. My 2.5% rate spiked to over 5% due to longer terms but that didn't matter you know, it's all about the monthly payments. Basically, I just signed because I wanted the slightly Used 2014 Grand Cherokee badly. (Deal) I went back the next morning thinking I would be picking up the car I just bought. Wrong, the car was not ready because now they have to order a new part. My sales guy Connor brushed it off as if it was no big deal and said it will be ready by Monday. Please note, he didn't offer to put me in a comparable "complimentary car" but instead the Finance guy, Paul offered to give me a rental car through Enterprise on the "house". But was it on the house? Nope, I had to cough up a $25 deposit and was pressured into buying daily coverage. I called back Monday to follow up, guess what? Yep, the part is not in... My patience didn't run out there. It ran out when I starting working with the Used Car Director, John. Since John is the Director he would take over from here. He told me that the part will be in around 11 am the next day. He called me later that afternoon to let me know the part is in and the service guys are working on it. I call him and told him I will be there at 5 pm to pick up the car. He said the car is fixed, the guys are putting gas in it and will be detailed by then. I went at 5 pm to pick up my car. After waiting for 45 minutes I was finally approached by the service manager. Guess what? The car is not fixed and we don't know when it will be ready. Too bad for me, I turned in the rental back before they were closed. No car, no ride home. I became upset as anyone would in my situation. Finally John comes out of the fishbowl, and he was wearing shorts, t-shirt and a hat. To me, this is unprofessional and his attire fits the personality. I addressed my concerns and he brushed it off like it was no big deal, IT WILL BE READY but I don't know when. He wanted to put me back in my ALREADY TRADED IN CAR and be on my way UNTIL THEY DON'T KNOW WHEN. He failed to offer me a solution. I DID BUY a Used 2014 JGC limited but the price on this is ONLY few thousand less than a newer one. I could have easily purchased a new JGC. He was defensive from the start and threw his team under the bus without taking blame. A true leader does not do THAT, they own up. I'VE NEVER FELT DISRESPECTED UNTIL I CAME IN CONTACT WITH JOHN. I BECAME FRUSTRATED AND DECIDED TO CANCEL THE WHOLE DEAL. THIS IS WHEN I WENT TO BOZARD FORD AND RECEIVED EXCELLENT CUSTOMER SERVICE FROM THE BEST RATED DEALERSHIP IN THE NATION. THESE GUYS TOOK CARE OF ME AND GOT ME A 1.75% RATE PLUS $2500 IN REBATES!!!! I BOUGHT A NEW 2014 FORD EDGE SPORT. THESE GUYS MADE ME FEEL IMPORTANT AND I WAS MAKING A $45K PURCHASE. DON'T BUY FROM JCJD GO GET A FORD AT BOZARD. NO ISSUES WITH THEIR CARS AND THEY'LL TAKE CARE OF YOU WITHOUT YOU EVEN ASKING FOR IT.

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I wanted to take the time to tell Jacksonville Chrysler/ Jeep/ Dodge that my sale person Alonzer Kendrick took the time to take care of me on my time of need. He has a great personality and he is confident in his work. Thank you for taking

3
★★★★★

I wanted to take the time to tell Jacksonville Chrysler/ Jeep/ Dodge that my sale person Alonzer Kendrick took the time to take care of me on my time of need. He has a great personality and he is confident in his work. Thank you for taking

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I have had many not pleasant dealings with another local dealership's service department recently with an issue on my Toyota, and cannot tell you how refreshing it was to have great service

3
★★★★★

I have had many not pleasant dealings with another local dealership's service department recently with an issue on my Toyota, and cannot tell you how refreshing it was to have great service

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Came by yesterday and brought my son's 2002 Grand Cherokee for an oil change, first time serviced by your dealership. Was expecting to hear about all the things it needed but instead you got it finished in 20 minutes, told me everything

3
★★★★★

Came by yesterday and brought my son's 2002 Grand Cherokee for an oil change, first time serviced by your dealership. Was expecting to hear about all the things it needed but instead you got it finished in 20 minutes, told me everything

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Ashleigh Higginbotham was fast and courteous while processing our payment.

3
★★★★★

Ashleigh Higginbotham was fast and courteous while processing our payment.

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Always friendly and great service.

3
★★★★★

Always friendly and great service.

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We always receive the best service

3
★★★★★

We always receive the best service

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Love this dealership! They have the best customer service!

3
★★★★★

Love this dealership! They have the best customer service!

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This is my 5th vehicle purchase in my lifetime, and it was by far the most easy going experience I have had. So far, I love my Jeep and have already collected about an inch of beach sand in the wheel wells in the few short days I have

3
★★★★★

This is my 5th vehicle purchase in my lifetime, and it was by far the most easy going experience I have had. So far, I love my Jeep and have already collected about an inch of beach sand in the wheel wells in the few short days I have

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Loved everything about our buying experience. This is our 3rd vehicle from JCJD and we will continue to shop there.

3
★★★★★

Loved everything about our buying experience. This is our 3rd vehicle from JCJD and we will continue to shop there.

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You all do good work Aubry. Your staff such as Al Palmer and the techs put forth a lot of effort to make us happy.

3
★★★★★

You all do good work Aubry. Your staff such as Al Palmer and the techs put forth a lot of effort to make us happy.

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SCOTT WAS VERY HELPFUL AND PROFESSIONAL.

3
★★★★★

SCOTT WAS VERY HELPFUL AND PROFESSIONAL.

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Just a short thank you to Rob in service. He was able to help me solve a problem over the Ph on my commander. Saving me a dat and long trip. All other services at your dealer have been good. Thanks

3
★★★★★

Just a short thank you to Rob in service. He was able to help me solve a problem over the Ph on my commander. Saving me a dat and long trip. All other services at your dealer have been good. Thanks

.

I appreciate your follow up with respect to my 2009 Chyrsler Sebring. My Service Consultant was Christy and my vehicle technician was Chris. Christy could not have been more accommodating and helpful in assuring all of my concerns with my

3
★★★★★

I appreciate your follow up with respect to my 2009 Chyrsler Sebring. My Service Consultant was Christy and my vehicle technician was Chris. Christy could not have been more accommodating and helpful in assuring all of my concerns with my

.

Over the Christmas holidays my Nephew while on leave from Afghanastan, drove to Jacksonville from Texas to visit. When he had vehicle problems that would of left him stranded here I contacted Service Writer Christie. It was late in the

3
★★★★★

Over the Christmas holidays my Nephew while on leave from Afghanastan, drove to Jacksonville from Texas to visit. When he had vehicle problems that would of left him stranded here I contacted Service Writer Christie. It was late in the

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I wanted to mention to you that this was my first experience at your Dealer ship. My sales person was Bryan Gering and is partner Zach not sure of his last name. It was an absolute pleasure working with these two young men. Bryan was very

3
★★★★★

I wanted to mention to you that this was my first experience at your Dealer ship. My sales person was Bryan Gering and is partner Zach not sure of his last name. It was an absolute pleasure working with these two young men. Bryan was very

.

I wanted to mention to you that this was my first experience at your Dealer ship. My sales person was Bryan Gering and is partner Zach not sure of his last name. It was an absolute pleasure working with these two young men. Bryan was very

3
★★★★★

I wanted to mention to you that this was my first experience at your Dealer ship. My sales person was Bryan Gering and is partner Zach not sure of his last name. It was an absolute pleasure working with these two young men. Bryan was very

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I have had nothing but great service since Michelle has cared for my Charger.

3
★★★★★

I have had nothing but great service since Michelle has cared for my Charger.

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I would like to take the time to say Thank You for your excellent choice on customer advisors. I truly think Christy and I will work well in the future together. She seems to be knowledgeable and customer service oriented. When I picked

3
★★★★★

I would like to take the time to say Thank You for your excellent choice on customer advisors. I truly think Christy and I will work well in the future together. She seems to be knowledgeable and customer service oriented. When I picked

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I wanted to write to tell you of the excellent service I received from your company. My Town and Country-which I purchased from you in October 2004 had a couple of problems and although the warranty had just expired, your team made it

3
★★★★★

I wanted to write to tell you of the excellent service I received from your company. My Town and Country-which I purchased from you in October 2004 had a couple of problems and although the warranty had just expired, your team made it

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Have alsways been satisfied with customer service and service at your facility. Also ease of obtaining a rental car when one is needed during repair.

3
★★★★★

Have alsways been satisfied with customer service and service at your facility. Also ease of obtaining a rental car when one is needed during repair.

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The staff was professional, courteous and downright friendly :)\r
\r
I only brought the car in for an oil change with no appointment, yet I was in-and-out in about 30 minutes.\r
\r
Great service as always.

3
★★★★★

The staff was professional, courteous and downright friendly :)\r
\r
I only brought the car in for an oil change with no appointment, yet I was in-and-out in about 30 minutes.\r
\r
Great service as always.

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I would like to tel Thomas Locke is one of the best service advisor I have ever had had at Jacksonville Chrysler. He really went far beyond than any other there. I will always be asking for him to help me out when I needed service of any

3
★★★★★

I would like to tel Thomas Locke is one of the best service advisor I have ever had had at Jacksonville Chrysler. He really went far beyond than any other there. I will always be asking for him to help me out when I needed service of any

.

Very pleased with the service and assistance from mechanics

3
★★★★★

Very pleased with the service and assistance from mechanics

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Thank you, I was very pleased with the service I recieved. I especially liked Jessica. She was very helpful.

3
★★★★★

Thank you, I was very pleased with the service I recieved. I especially liked Jessica. She was very helpful.

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I always enjoy my trips to Jax cjd; the waiting room is always pleasant; Al Palmer is always pleasant. Thanks!!!

3
★★★★★

I always enjoy my trips to Jax cjd; the waiting room is always pleasant; Al Palmer is always pleasant. Thanks!!!

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just a thankyou for the professionalism on behalf of Troy Smith when we\r
bought our 2011 Chrysler 200S Convertible.He is a great guy and a great\r
salesman.We will be back.

3
★★★★★

just a thankyou for the professionalism on behalf of Troy Smith when we\r
bought our 2011 Chrysler 200S Convertible.He is a great guy and a great\r
salesman.We will be back.

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My husband and I had a wonderful experince at your delarship! Thank You

3
★★★★★

My husband and I had a wonderful experince at your delarship! Thank You

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Customer service is an attitude not a department at Jacksonville Chrylser

3
★★★★★

Customer service is an attitude not a department at Jacksonville Chrylser

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Thank you. Everyone was VERY nice. We had a nice service advisor(I guess thats what you call them) named Mike. Very nice, very professional. Ill definitely be coming back for service and whatever else I might need for my vehicle.

3
★★★★★

Thank you. Everyone was VERY nice. We had a nice service advisor(I guess thats what you call them) named Mike. Very nice, very professional. Ill definitely be coming back for service and whatever else I might need for my vehicle.

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Wow ,i dont useually praise a car dealership (like many other's i have had many bad car buying experiances in the past) but Jacksonville chrysler jeep dodge far exceeded my expectations\r
They do not have the salesmen standing outside

3
★★★★★

Wow ,i dont useually praise a car dealership (like many other's i have had many bad car buying experiances in the past) but Jacksonville chrysler jeep dodge far exceeded my expectations\r
They do not have the salesmen standing outside

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My family and I have baught a couple vehicals from this dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I expected for our trade. I have delt

3
★★★★★

My family and I have baught a couple vehicals from this dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I expected for our trade. I have delt

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My family and I have purchased our last 8 vehicles from here and would not visit elsewhere. Troy always exhibits patience and knowledge during our transactions and goes out of his way to make sure we are happy.

3
★★★★★

My family and I have purchased our last 8 vehicles from here and would not visit elsewhere. Troy always exhibits patience and knowledge during our transactions and goes out of his way to make sure we are happy.

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My Experience at Jacksonville Chrysler Jeep Dodge was great, the salesman knew a lot about the Jeep I was buying,there wasnt alot of back n forth, And they gave me $2,000 more for my trade then Orange Park Chrysler Jeep Dodge. I would

3
★★★★★

My Experience at Jacksonville Chrysler Jeep Dodge was great, the salesman knew a lot about the Jeep I was buying,there wasnt alot of back n forth, And they gave me $2,000 more for my trade then Orange Park Chrysler Jeep Dodge. I would

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Troy Smith showed me a JGC Overland V8 yesterday. Very friendly and knowledgable. He did his job well- asked for the sale, but didn't pressure me. Encouraged me to get a better price before coming back- his pricing was very aggressive and

3
★★★★★

Troy Smith showed me a JGC Overland V8 yesterday. Very friendly and knowledgable. He did his job well- asked for the sale, but didn't pressure me. Encouraged me to get a better price before coming back- his pricing was very aggressive and

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Damone Smith did a great job of helping me he is good at what he does. Keep up the good work Jacksonville Chrysler

3
★★★★★

Damone Smith did a great job of helping me he is good at what he does. Keep up the good work Jacksonville Chrysler

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Your Service is excellent. My Service Advisor Michelle is AWESOME

3
★★★★★

Your Service is excellent. My Service Advisor Michelle is AWESOME

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Please forward this to either the dealership manager or the owner. I recently loss the key to my sons 2009 Jeep Commander. After calling a number of dealerships I called yours. I spoke with a young man named Chris who ordered me a new

3
★★★★★

Please forward this to either the dealership manager or the owner. I recently loss the key to my sons 2009 Jeep Commander. After calling a number of dealerships I called yours. I spoke with a young man named Chris who ordered me a new

.

HAD SEVERAL ISSUES & ALL WERE QUICKLY RESOLVED. THE PEOPLE I WORKED WITH, TOM LOCKE, EDDIE & JOHN IN PARTS WERE SUPER.

3
★★★★★

HAD SEVERAL ISSUES & ALL WERE QUICKLY RESOLVED. THE PEOPLE I WORKED WITH, TOM LOCKE, EDDIE & JOHN IN PARTS WERE SUPER.

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I have dealt with many different dealerships over the years and this one is definitely in my top three. Great people and selection of new and used cars.

3
★★★★★

I have dealt with many different dealerships over the years and this one is definitely in my top three. Great people and selection of new and used cars.

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Im a salesman myself with 19m in sales for the year. John was the young man that helped me at their branch. He did an excelent job and represented your company very well. I would buy a car fom them again. Very smooth operation.

3
★★★★★

Im a salesman myself with 19m in sales for the year. John was the young man that helped me at their branch. He did an excelent job and represented your company very well. I would buy a car fom them again. Very smooth operation.

.

Thank you for professional service at Jacksonville Chrysler Jeep Dodge!

3
★★★★★

Thank you for professional service at Jacksonville Chrysler Jeep Dodge!

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I have been very satisfied with m experiences at Jacksonville Chrysler. I am always promptly greeted and helped quickly. Great group of employees that I am happy to recommend.

3
★★★★★

I have been very satisfied with m experiences at Jacksonville Chrysler. I am always promptly greeted and helped quickly. Great group of employees that I am happy to recommend.

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Good to get reacquainted with you again. And thanks for giving me to Thomas Locke. A very kind and humbled man. Badly needed these days dealing with the public. He should do well. Thank you for keeping your word and with the excellent

3
★★★★★

Good to get reacquainted with you again. And thanks for giving me to Thomas Locke. A very kind and humbled man. Badly needed these days dealing with the public. He should do well. Thank you for keeping your word and with the excellent

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I have to tell you that this has been the best experience I have EVER had buying a new vehicle and I think that says alot about your team and your services. I would recommend you guys over all the dealerships that I have worked with

3
★★★★★

I have to tell you that this has been the best experience I have EVER had buying a new vehicle and I think that says alot about your team and your services. I would recommend you guys over all the dealerships that I have worked with

.

Thank you for the excellent customer service you provided in resolving my concerns. Your courtesy and attention were outstanding and made me feel entirely comfortable with continuing to bring my van in for service and repairs. JCJD is

3
★★★★★

Thank you for the excellent customer service you provided in resolving my concerns. Your courtesy and attention were outstanding and made me feel entirely comfortable with continuing to bring my van in for service and repairs. JCJD is

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I want to thank you for getting the locks in my Dodge Durango fixed, I really appreciate it and it means alot that you cared enough for myself as a customer to go above and beyond, that really means a lot to my whole family and we feel

3
★★★★★

I want to thank you for getting the locks in my Dodge Durango fixed, I really appreciate it and it means alot that you cared enough for myself as a customer to go above and beyond, that really means a lot to my whole family and we feel

.

I have to let you know that I was at your dealership 2 separate times on Saturday to have the oil changed on each of our vehicles. I was really pleased with my overall experience. I was greeted promptly and in a friendly manner. I had

3
★★★★★

I have to let you know that I was at your dealership 2 separate times on Saturday to have the oil changed on each of our vehicles. I was really pleased with my overall experience. I was greeted promptly and in a friendly manner. I had

.

I want to compliment your service dept., especially service advisor Christy.Even though it took longer to repair the trans on my Jeep Grand Chereokee,your staff was terrific at keeping me advised. I cannot say the same for the Customer

3
★★★★★

I want to compliment your service dept., especially service advisor Christy.Even though it took longer to repair the trans on my Jeep Grand Chereokee,your staff was terrific at keeping me advised. I cannot say the same for the Customer

.

Most of these reviews seem to be about the service department. I am glad you guys had good experiences there. My experience was with sales and finance in buying a car, and I was not happy at all. I felt like I ran into walls at every turn, and I had to be very assertive to not be taken advantage of. The finance guy completely screwed up my sale, with which I am still trying to sort out. I am completely unhappy with every aspect of my experience there, and will never be returning.

0
★☆☆☆☆

Most of these reviews seem to be about the service department. I am glad you guys had good experiences there. My experience was with sales and finance in buying a car, and I was not happy at all. I felt like I ran into walls at every turn, and I had to be very assertive to not be taken advantage of. The finance guy completely screwed up my sale, with which I am still trying to sort out. I am completely unhappy with every aspect of my experience there, and will never be returning.

 

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