Smilecare/Great Expressions

★★★☆☆
  • 238 Solana Rd

    Ponte Vedra Bch, FL 32082

    Map & Directions
  • 904-280-1717

About Smilecare/Great Expressions

Categories

Health & Medical

Health & Medical
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RICK K. HARRISON, DMD,PA

227 11th Avenue South Jacksonville Beach, FL

3.0 2
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I read the existing review (from 2007) Smilecare was under different mgt/dentist at that time and yes, it wasn't very good. I went back in oct due to a recommendation from a friend. Under the new dentist, the service is great, the staff is friendly and professional. Dr Cherry seems to know her stuff and didn't try to push unnecessary services (like most dentists seem to do these days).... If you need a new dentist, I suggest you give this office a shot.

2
★★★★★

I read the existing review (from 2007) Smilecare was under different mgt/dentist at that time and yes, it wasn't very good. I went back in oct due to a recommendation from a friend. Under the new dentist, the service is great, the staff is friendly and professional. Dr Cherry seems to know her stuff and didn't try to push unnecessary services (like most dentists seem to do these days).... If you need a new dentist, I suggest you give this office a shot.

Pros: Friendly and professional

Cons: none

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The first appointment I made with this office was canceled twice.
The second appointment was canceled once because of a chair being broken. That was understandable, but when I came in for the rescheduled appointment, the chair was still broken, and they put me in the broken chair. The repairman came in while I was there, and all numbed up. They said it would take ten minutes for him to fix the chair. So, I sat in the hallway for twenty minutes while he worked. Then they took back another patient, rather than taking me to a chair that worked. Ten minutes later the repairman said that he could not fix the chair; I had to wait five more minutes for a chair.
The third appointment I called for, because of a chipped tooth, has just been canceled. I was not given any reason; just the doctor wasn?t going to be in that day.
I remember the first time I was in the office; there was a gentleman in the waiting room. He informed me that he had been a patient for a while, but that he was not coming back after this visit because of how unprofessional the office had become. He was correct.

0
★☆☆☆☆

The first appointment I made with this office was canceled twice.
The second appointment was canceled once because of a chair being broken. That was understandable, but when I came in for the rescheduled appointment, the chair was still broken, and they put me in the broken chair. The repairman came in while I was there, and all numbed up. They said it would take ten minutes for him to fix the chair. So, I sat in the hallway for twenty minutes while he worked. Then they took back another patient, rather than taking me to a chair that worked. Ten minutes later the repairman said that he could not fix the chair; I had to wait five more minutes for a chair.
The third appointment I called for, because of a chipped tooth, has just been canceled. I was not given any reason; just the doctor wasn?t going to be in that day.
I remember the first time I was in the office; there was a gentleman in the waiting room. He informed me that he had been a patient for a while, but that he was not coming back after this visit because of how unprofessional the office had become. He was correct.

 

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