Hertz

★★★★☆
  • 700 S Florida Ave

    Tampa, FL 33602

    Map & Directions
  • 813-226-4205

Automotive

Automotive
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Related to my review panning Dale Mabry HLE, this HLE also deserves a review.

We came into Tampa on Amtrak, and Dale Mabry had us call a different number to arrange for pickup. They didn't say it was another Hertz location. These guys did the pickup, and drove me to their location. I had no idea it wasn't Dale Mabry, but upon completing the paperwork, the rates weren't right. Apparently this location normally charges more, plus there's a hotel concession fee of some sort.

Two minor annoyances with this HLE: they didn't catch that they were charging me something higher than the rate guaranteed on my paperwork, and they issued me a car with only 5/8ths a tank without telling me.

Other than that, they were stellar, because they had an annoyed customer on their hands, through no particular fault of their own. After spending some time trying to "fix" it, they assured me that they would correct the problem, and that I should just take the car and go. In my experience, this is a recipe for disaster, but they were good to their word, and the rate I ended up with was actually a bit cheaper than the quote. They were friendly and professional about it, tried to figure out an immediate solution, actually followed through on what they promised when that didn't pan out, and got me on my way quickly, realizing that I had a family sitting at the Amtrak waiting for me.

4
★★★★☆

Related to my review panning Dale Mabry HLE, this HLE also deserves a review.

We came into Tampa on Amtrak, and Dale Mabry had us call a different number to arrange for pickup. They didn't say it was another Hertz location. These guys did the pickup, and drove me to their location. I had no idea it wasn't Dale Mabry, but upon completing the paperwork, the rates weren't right. Apparently this location normally charges more, plus there's a hotel concession fee of some sort.

Two minor annoyances with this HLE: they didn't catch that they were charging me something higher than the rate guaranteed on my paperwork, and they issued me a car with only 5/8ths a tank without telling me.

Other than that, they were stellar, because they had an annoyed customer on their hands, through no particular fault of their own. After spending some time trying to "fix" it, they assured me that they would correct the problem, and that I should just take the car and go. In my experience, this is a recipe for disaster, but they were good to their word, and the rate I ended up with was actually a bit cheaper than the quote. They were friendly and professional about it, tried to figure out an immediate solution, actually followed through on what they promised when that didn't pan out, and got me on my way quickly, realizing that I had a family sitting at the Amtrak waiting for me.

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