Pool Care Specialists

★★☆☆☆
  • 2649 Mercy Dr

    Orlando, FL 32808

    Map & Directions
  • 407-294-9921

About Pool Care Specialists

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Home Construction & Remodeling

Home Construction & Remodeling
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2.0 1
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All of the techs for this company are friendly, however, the managers are not helpful should you have any issues outside of business hours. You are SOL if you have any problem during the hours of 4pm on friday through 8am on Monday and they have no problem letting you know that they are so so busy during swim season. See their comments below:

"It upsets me that you wait until Sunday during a holiday weekend to raise these issues knowing there would be no one at our office that could help. There was nothing wrong with your pool that couldn't have waited until we could be reached on Tuesday. The time you spent going back & forth to the pool store, phone calls, & emails could have been prevented by a simple phone call to us during normal business hours 8am - 4pm. Should ANY questions or concerns remain PLEASE don't hesitate to let me know as soon as possible. The sooner I know, the sooner I can schedule someone out to make any adjustments, as required. We are here to be of service. Regular communication when changes are made or situations arise will aid this process."

A little contradictory. FYI - there is no service after hours without an appointment so if swim season causes any issue, you will have to let the problem continue or decide to handle it on your own as we did. We chose to hire someone to handle our pool service, and not knowing what is considered a problem that can wait 64 hours (that is the amount of hours they are closed between friday and monday morning) or not, what would you do? Anyhow, I would choose a company that is there when you need them, one that lets you know you are a valued customer and someone with the patience to educate you and not condem your concerns as a pool owner.

It is an expensive investment you want to protect.

1
★★☆☆☆

All of the techs for this company are friendly, however, the managers are not helpful should you have any issues outside of business hours. You are SOL if you have any problem during the hours of 4pm on friday through 8am on Monday and they have no problem letting you know that they are so so busy during swim season. See their comments below:

"It upsets me that you wait until Sunday during a holiday weekend to raise these issues knowing there would be no one at our office that could help. There was nothing wrong with your pool that couldn't have waited until we could be reached on Tuesday. The time you spent going back & forth to the pool store, phone calls, & emails could have been prevented by a simple phone call to us during normal business hours 8am - 4pm. Should ANY questions or concerns remain PLEASE don't hesitate to let me know as soon as possible. The sooner I know, the sooner I can schedule someone out to make any adjustments, as required. We are here to be of service. Regular communication when changes are made or situations arise will aid this process."

A little contradictory. FYI - there is no service after hours without an appointment so if swim season causes any issue, you will have to let the problem continue or decide to handle it on your own as we did. We chose to hire someone to handle our pool service, and not knowing what is considered a problem that can wait 64 hours (that is the amount of hours they are closed between friday and monday morning) or not, what would you do? Anyhow, I would choose a company that is there when you need them, one that lets you know you are a valued customer and someone with the patience to educate you and not condem your concerns as a pool owner.

It is an expensive investment you want to protect.

Pros: they show up when they are scheduled

Cons: no after hours assistance

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