Keith Pierson Toyota

★★★★★
Keith Pierson Toyota is a family owned and operated dealership that places customer satisfaction as it's highest priority.
  • 6501 Youngerman Cir

    Jacksonville, FL 32244

    Map & Directions
  • 904-771-9100

About Keith Pierson Toyota

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Hours
Monday - Saturday: 9am - 9pm Sunday: 10am - 8pm
4.8516 128
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I am very dissatisfied with my buying experience at Keith Pierson Toyota in Jacksonville. I do not feel confident about my purchase and feel stupid for falling victim to their car salesman deceiving tactics. Im going to explain where I messed up in hopes that you do not make the same mistakes.

Do not tell them what payment you would like to pay monthly, if you do make your ideal monthly payment much lower than what youre comfortable paying. I said Id like to pay the same monthly payment as Im paying for my current car. They had made it seem like they were doing me a favor by getting me there, they did not. The salesman will use the typical sales man approach by writing numbers high on the back of a piece of paper that you will make you say No in response. He will then leave and then magically return with a lower monthly payment. He might then also ask you how much youre going to put down but be careful here because numbers are flying everywhere to confuse you and all youre focused only on is the monthly payment getting lower. What they dont want you to notice is what the actual cost of the vehicle will be. I found out the hard way the monthly payments were getting lower but somehow the final cost was skyrocketing up at the same time. They might be making you a deal but they are also making a deal for themselves as well.

Keep in mind which car brought you into the dealership along with its advertised price because you already did your budgeting. The salesperson will great you and listen to your wants for 30 seconds then they leave to find a car just for you. You will wait at a desk and then they will pull up outside in what they want to sell you not the car you mentioned and now youre about to see a much nicer car then you ever intended to buy. Why would they do this, because we all like nice things? You know what you can afford and they do not care if you cant afford it or not. Once financing is completes they are getting their money and could care less if it causes stress on you and your family. Stay strong and be willing to walk out because there is other options/dealerships in Jacksonville so shop around.

The first monthly payment option they offered me was $670 and month, I said no way. He left and came back with $610 and how much can I put down, can I do $3,000? I said yes I can do $3,000 but I could do $5,000 because I need to be at $570 monthly at the most. At this time I was really on the fence about the whole purchase. He said just put $3,000 and I get it to $570 a month. But when I went for financing they look $5000.00! They lied.

They also said theyd fully cover and payoff my trade for $17,500. At financing they only covered $16,000. So I now have negative equity in my loan. Another lie

My credit score is 830 and my APR in my loan from Keith Pierson is 5.0%. Thats some true BS. Get your own financing elsewhere Keith Pierson does not care about you.

Bottom line Keith Pierson got me to a payment that Ill be able to pay provided nothing bad happens in my life. With my $5,000 down at the end of my loan I will have paid $47,000 for a truck that was advertised online for $31,000! If you like paying too much you should choose Keith Pierson Toyota.

Bring your calculator and while youre still negotiating at the desk before financing. Ask how many months the loan will be for. Then take that the number of months and multiply it by your monthly loan payment. Do not over pay.

If you would like to see my loan paperwork or talk about my experience so that you dont make the same mistakes please send me an email.

Have a great day,
Matthew

cookitnow@hotmail.com

1
★☆☆☆☆

I am very dissatisfied with my buying experience at Keith Pierson Toyota in Jacksonville. I do not feel confident about my purchase and feel stupid for falling victim to their car salesman deceiving tactics. Im going to explain where I messed up in hopes that you do not make the same mistakes.

Do not tell them what payment you would like to pay monthly, if you do make your ideal monthly payment much lower than what youre comfortable paying. I said Id like to pay the same monthly payment as Im paying for my current car. They had made it seem like they were doing me a favor by getting me there, they did not. The salesman will use the typical sales man approach by writing numbers high on the back of a piece of paper that you will make you say No in response. He will then leave and then magically return with a lower monthly payment. He might then also ask you how much youre going to put down but be careful here because numbers are flying everywhere to confuse you and all youre focused only on is the monthly payment getting lower. What they dont want you to notice is what the actual cost of the vehicle will be. I found out the hard way the monthly payments were getting lower but somehow the final cost was skyrocketing up at the same time. They might be making you a deal but they are also making a deal for themselves as well.

Keep in mind which car brought you into the dealership along with its advertised price because you already did your budgeting. The salesperson will great you and listen to your wants for 30 seconds then they leave to find a car just for you. You will wait at a desk and then they will pull up outside in what they want to sell you not the car you mentioned and now youre about to see a much nicer car then you ever intended to buy. Why would they do this, because we all like nice things? You know what you can afford and they do not care if you cant afford it or not. Once financing is completes they are getting their money and could care less if it causes stress on you and your family. Stay strong and be willing to walk out because there is other options/dealerships in Jacksonville so shop around.

The first monthly payment option they offered me was $670 and month, I said no way. He left and came back with $610 and how much can I put down, can I do $3,000? I said yes I can do $3,000 but I could do $5,000 because I need to be at $570 monthly at the most. At this time I was really on the fence about the whole purchase. He said just put $3,000 and I get it to $570 a month. But when I went for financing they look $5000.00! They lied.

They also said theyd fully cover and payoff my trade for $17,500. At financing they only covered $16,000. So I now have negative equity in my loan. Another lie

My credit score is 830 and my APR in my loan from Keith Pierson is 5.0%. Thats some true BS. Get your own financing elsewhere Keith Pierson does not care about you.

Bottom line Keith Pierson got me to a payment that Ill be able to pay provided nothing bad happens in my life. With my $5,000 down at the end of my loan I will have paid $47,000 for a truck that was advertised online for $31,000! If you like paying too much you should choose Keith Pierson Toyota.

Bring your calculator and while youre still negotiating at the desk before financing. Ask how many months the loan will be for. Then take that the number of months and multiply it by your monthly loan payment. Do not over pay.

If you would like to see my loan paperwork or talk about my experience so that you dont make the same mistakes please send me an email.

Have a great day,
Matthew

cookitnow@hotmail.com

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.

We went to Keith Pierson Toyota just to look and see what was being offered. We met Mr. Darryl Carter in the parking lot and from that point forward there was no pressure. Mr. Carter showed us both new and issued vehicles on the lot. He explained the benefits to both. He gave us an extremely good deal on a new Toyota Corolla. He even took time to explain to my son the workings of the car in detail. Mr. Carter treated us like his own family.

5
★★★★★

We went to Keith Pierson Toyota just to look and see what was being offered. We met Mr. Darryl Carter in the parking lot and from that point forward there was no pressure. Mr. Carter showed us both new and issued vehicles on the lot. He explained the benefits to both. He gave us an extremely good deal on a new Toyota Corolla. He even took time to explain to my son the workings of the car in detail. Mr. Carter treated us like his own family.

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The salesman is one of the nicest people we have ever met. He met all our needs and worked very hard to find us the perfect vehicle. Keep up the friendly and helpful staff and we definitely will be back!

5
★★★★★

The salesman is one of the nicest people we have ever met. He met all our needs and worked very hard to find us the perfect vehicle. Keep up the friendly and helpful staff and we definitely will be back!

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The salesperson was quite knowledgeable and gave all the information about the vehicle. He asked questions on financing and had all the paperwork in place. He was very friendly and understanding. He has done an outstanding job.

5
★★★★★

The salesperson was quite knowledgeable and gave all the information about the vehicle. He asked questions on financing and had all the paperwork in place. He was very friendly and understanding. He has done an outstanding job.

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The finance officer done an outstanding job and was very friendly. Overall, everything went great. The facilities are very clean and the lay out of the dealership is excellent.

5
★★★★★

The finance officer done an outstanding job and was very friendly. Overall, everything went great. The facilities are very clean and the lay out of the dealership is excellent.

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I bought my Rav 4 at Keith Pierson a few years ago and love the vehicle itself and the buying experience was one of the best out of the 5 I have had. But more recently I have enjoyed the continuous good service I get when taking my vehicle in for maintenance. Nick is great, the amount of time spent there is minimal, and the quality of service is excellent. Let's not forget the treats I can get from the cafe while waiting and the fact that I can get some work done using the Wi-Fi if I only have enough time to get my car serviced on my lunch break. It's almost time for an upgrade and I will be coming back to Keith Pierson.

5
★★★★★

I bought my Rav 4 at Keith Pierson a few years ago and love the vehicle itself and the buying experience was one of the best out of the 5 I have had. But more recently I have enjoyed the continuous good service I get when taking my vehicle in for maintenance. Nick is great, the amount of time spent there is minimal, and the quality of service is excellent. Let's not forget the treats I can get from the cafe while waiting and the fact that I can get some work done using the Wi-Fi if I only have enough time to get my car serviced on my lunch break. It's almost time for an upgrade and I will be coming back to Keith Pierson.

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The negotiation for the car I wanted was interesting, challenging and pleasant. I did not felt like I was pushed into something. I felt like I was treated very fair and honest.

5
★★★★★

The negotiation for the car I wanted was interesting, challenging and pleasant. I did not felt like I was pushed into something. I felt like I was treated very fair and honest.

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The salesperson was extremely professional, knowledgeable, accommodating and friendly. This sales person is the kind of person you want to do business with.

5
★★★★★

The salesperson was extremely professional, knowledgeable, accommodating and friendly. This sales person is the kind of person you want to do business with.

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The car was in great shape. This is a great place to do business with. I love how the final paperwork to purchase my new car was easy and honest.

5
★★★★★

The car was in great shape. This is a great place to do business with. I love how the final paperwork to purchase my new car was easy and honest.

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He understood that we had to walk around the show room or go to childrens area since we had our almost 2 years old with us. He understood that the first day we were there we had to leave to take him home and he called us later that day to let us know if we were approved for the car.

5
★★★★★

He understood that we had to walk around the show room or go to childrens area since we had our almost 2 years old with us. He understood that the first day we were there we had to leave to take him home and he called us later that day to let us know if we were approved for the car.

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I originally came to Toyota for service on my 2011 Prius purchased elsewhere. I fell in love with the Service Department, which simply carried forward to Sales. I am a very happy customer.

5
★★★★★

I originally came to Toyota for service on my 2011 Prius purchased elsewhere. I fell in love with the Service Department, which simply carried forward to Sales. I am a very happy customer.

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Everything went so smoothly. The sales person helped us understand the financing terms, warranties and all paperwork we signed. Everything was simple and easy. The dealership is very modern, clean and has courteous employees.

5
★★★★★

Everything went so smoothly. The sales person helped us understand the financing terms, warranties and all paperwork we signed. Everything was simple and easy. The dealership is very modern, clean and has courteous employees.

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George and Kennedy both were awesome! George was easy to work with. No pressure at all. I was there only to have an oil change on my 2011 Camry and walked the lot and left with a new 2014 Camry. Too funny! I got it all done in 2.5 hours!

5
★★★★★

George and Kennedy both were awesome! George was easy to work with. No pressure at all. I was there only to have an oil change on my 2011 Camry and walked the lot and left with a new 2014 Camry. Too funny! I got it all done in 2.5 hours!

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The whole experience was very enjoyable and I drove my new vehicle home within a few hours of walking in the door. The dealership facilities were clean, comfortable and attractive. Keep doing a great job.

5
★★★★★

The whole experience was very enjoyable and I drove my new vehicle home within a few hours of walking in the door. The dealership facilities were clean, comfortable and attractive. Keep doing a great job.

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Mike was friendly and professional. He was very organized, and he explained all the paperwork thoroughly and was efficient in going through the paperwork in a timely manner.

5
★★★★★

Mike was friendly and professional. He was very organized, and he explained all the paperwork thoroughly and was efficient in going through the paperwork in a timely manner.

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Everyone I talked to went out of their way to make sure I got a price I could handle. Thank you for everything Keith Pierson Toyota.

5
★★★★★

Everyone I talked to went out of their way to make sure I got a price I could handle. Thank you for everything Keith Pierson Toyota.

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Jackie was wonderful! She put me at ease immediately, and asked me the important questions and showed me the car of my dreams. She took me on a test drive, and then showed me how everything and the car worked and answered all of my questions. When I decided to buy it, she went to bat for me on the price. I will gladly recommend her to any friends in the future who may be looking for a new car.

5
★★★★★

Jackie was wonderful! She put me at ease immediately, and asked me the important questions and showed me the car of my dreams. She took me on a test drive, and then showed me how everything and the car worked and answered all of my questions. When I decided to buy it, she went to bat for me on the price. I will gladly recommend her to any friends in the future who may be looking for a new car.

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It was a pleasure to work with Chris and he has been very helpful with follow up questions I had. I am not much of a negotiator, but I'm a bottom line sort of person. He was very friendly and seemed to know what he was doing. Drove it off the lot that day. No problems. Very clean with nice waiting area. I like the idea of the cafe counter.

5
★★★★★

It was a pleasure to work with Chris and he has been very helpful with follow up questions I had. I am not much of a negotiator, but I'm a bottom line sort of person. He was very friendly and seemed to know what he was doing. Drove it off the lot that day. No problems. Very clean with nice waiting area. I like the idea of the cafe counter.

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I understood all terms as was well explained by Bridget. She was expedient, very nice personality and enjoyed the overall experience. Very spacious, clean, friendly personnel. Provide continued good service for my vehicle and other customers I might send.

5
★★★★★

I understood all terms as was well explained by Bridget. She was expedient, very nice personality and enjoyed the overall experience. Very spacious, clean, friendly personnel. Provide continued good service for my vehicle and other customers I might send.

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The facilities are very nice. Everything appeared to be nice and clean. The kids playroom is an exceptional idea.

5
★★★★★

The facilities are very nice. Everything appeared to be nice and clean. The kids playroom is an exceptional idea.

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On the negotiation experience it was a complete understanding where I wanted my payment to be and trade in was excellent by both sales person Steve and finance office.

5
★★★★★

On the negotiation experience it was a complete understanding where I wanted my payment to be and trade in was excellent by both sales person Steve and finance office.

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The salesperson did a great job. He was friendly, informative, and didn't push us. The person who helped me with the final paperwork did a great job. We were there very late and she acted perfectly fine with my situation.

5
★★★★★

The salesperson did a great job. He was friendly, informative, and didn't push us. The person who helped me with the final paperwork did a great job. We were there very late and she acted perfectly fine with my situation.

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Keep up the great service! The Salesperson was very patient and truly wanted to help me find a car within my budget. Offered test drives on three cars I picked out. Very thorough with the paper work and his negotiation skills were abound.

5
★★★★★

Keep up the great service! The Salesperson was very patient and truly wanted to help me find a car within my budget. Offered test drives on three cars I picked out. Very thorough with the paper work and his negotiation skills were abound.

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Truck was clean and gassed up!! Clean and organized compared to Arlington where I bought my last. I will be coming to Keith Pierson for the rest vehicles!

5
★★★★★

Truck was clean and gassed up!! Clean and organized compared to Arlington where I bought my last. I will be coming to Keith Pierson for the rest vehicles!

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Marcus was amazing!! I will be a loyal customer because they keep an open communication with me, I really appreciate the care they showed for me personally and their availability to me in the future for any questions or problems I may have.

5
★★★★★

Marcus was amazing!! I will be a loyal customer because they keep an open communication with me, I really appreciate the care they showed for me personally and their availability to me in the future for any questions or problems I may have.

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Very knowledgeable and got me what I wanted. Great job! It was quick and straight forward. I feel very comfortable in the finance office and everything was explained thoroughly. He showed me my options and what was best for me. He is an asset to your company.

5
★★★★★

Very knowledgeable and got me what I wanted. Great job! It was quick and straight forward. I feel very comfortable in the finance office and everything was explained thoroughly. He showed me my options and what was best for me. He is an asset to your company.

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The finance officer done an outstanding job and was very friendly. The final paperwork experience went very well. The dealership was very clean and lay out was excellent.

5
★★★★★

The finance officer done an outstanding job and was very friendly. The final paperwork experience went very well. The dealership was very clean and lay out was excellent.

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The sales person was quite knowledgeable and gave all the information about the vehicle. He asked questions on financing and had all the paperwork in place. He was very friendly and understanding. He done an outstanding job.

5
★★★★★

The sales person was quite knowledgeable and gave all the information about the vehicle. He asked questions on financing and had all the paperwork in place. He was very friendly and understanding. He done an outstanding job.

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I have requested that a voided copy of the 'retail installment sale contract' that I was required to sign, although my full amount check was delivered as agreed. When I received this copy in the mail, Bridget will have exceeded my expectations.

5
★★★★★

I have requested that a voided copy of the 'retail installment sale contract' that I was required to sign, although my full amount check was delivered as agreed. When I received this copy in the mail, Bridget will have exceeded my expectations.

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I walked in for one reason and was gently led to the sales of my Corolla, without feeling I was pushed into anything. The experience went beyond my expectations.

5
★★★★★

I walked in for one reason and was gently led to the sales of my Corolla, without feeling I was pushed into anything. The experience went beyond my expectations.

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Continuing to make me feel like I'm the best customer that walked in the door. Other dealerships make you feel as thought if you don't purchase from them someone else will be walking in the door behind me so who cares. I never feel that way at Keith Pierson Toyota.

5
★★★★★

Continuing to make me feel like I'm the best customer that walked in the door. Other dealerships make you feel as thought if you don't purchase from them someone else will be walking in the door behind me so who cares. I never feel that way at Keith Pierson Toyota.

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Everything was good. It was not as long as we thought it would take. The vehicle delivery experience was very good. And the dealership is very clean.

5
★★★★★

Everything was good. It was not as long as we thought it would take. The vehicle delivery experience was very good. And the dealership is very clean.

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Toya Brown a great sale person!! She is very knowledegable about her job. She was very warm and friendly. Toya did not make use feel like we were just a sale for her. We were very comfortable in the sale showroom and the finance office. When we first came our thoughts were that we will not be approve for anything. Toya gave us confidence that we will get a truck. Not a used one but a new truck! We are telling everyone about her. We love out new truck.

5
★★★★★

Toya Brown a great sale person!! She is very knowledegable about her job. She was very warm and friendly. Toya did not make use feel like we were just a sale for her. We were very comfortable in the sale showroom and the finance office. When we first came our thoughts were that we will not be approve for anything. Toya gave us confidence that we will get a truck. Not a used one but a new truck! We are telling everyone about her. We love out new truck.

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It always feels like a family friendly pace when I enter. Place is clean, everyone is quick to point you to the complimentary coffee and seating area.

5
★★★★★

It always feels like a family friendly pace when I enter. Place is clean, everyone is quick to point you to the complimentary coffee and seating area.

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The facilities are very clean and welcoming. I love the waiting area and the caf. It is nice to have those availability options around while you wait. Internet was also available which was another nice touch.

5
★★★★★

The facilities are very clean and welcoming. I love the waiting area and the caf. It is nice to have those availability options around while you wait. Internet was also available which was another nice touch.

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Amazingly fast this is my first purchase and I was finished with the paperwork in about fourty minutes. Truly exceptional process all around.

5
★★★★★

Amazingly fast this is my first purchase and I was finished with the paperwork in about fourty minutes. Truly exceptional process all around.

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I had a great experience, everything I wanted was provided to me at a reasonable price and in short amount of time. They truly made me feel like I was a value customer.and listened to what I have to say. I would definitely recommend him.

5
★★★★★

I had a great experience, everything I wanted was provided to me at a reasonable price and in short amount of time. They truly made me feel like I was a value customer.and listened to what I have to say. I would definitely recommend him.

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I would highly recommend to others to come here to purchase a vehicle. They are very knowledgeable about what theyre selling. They know there job and do it extremely well. They make you feel more than like someone just coming in to buy a car. I felt as though they were honest and truly cared about me.

5
★★★★★

I would highly recommend to others to come here to purchase a vehicle. They are very knowledgeable about what theyre selling. They know there job and do it extremely well. They make you feel more than like someone just coming in to buy a car. I felt as though they were honest and truly cared about me.

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My salesman was superb put me at ease he was so reassuring and no pressure. I felt like he relly wanted to help me. Very informative pleasant experience.

5
★★★★★

My salesman was superb put me at ease he was so reassuring and no pressure. I felt like he relly wanted to help me. Very informative pleasant experience.

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Steve was so nice to deal with. I never hugged a salesman before but I hugged Steve. I received a very fair value for my trade in. I didnt feel pressure by added terms.

5
★★★★★

Steve was so nice to deal with. I never hugged a salesman before but I hugged Steve. I received a very fair value for my trade in. I didnt feel pressure by added terms.

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The salesperson is very likeable and did not try to sell me just a vehicle. He listened to what I wanted. He was very knowledgeable in all aspects of the vehicles and took the time to walk me throught it all again once I had decided to buy.

5
★★★★★

The salesperson is very likeable and did not try to sell me just a vehicle. He listened to what I wanted. He was very knowledgeable in all aspects of the vehicles and took the time to walk me throught it all again once I had decided to buy.

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They provide honest and fair service at a reasonable price the way it should be done. At this moment just keep on doing what you are doing.

5
★★★★★

They provide honest and fair service at a reasonable price the way it should be done. At this moment just keep on doing what you are doing.

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The whole experience went really well it was a pleasure doing business with them . The car I got was clean filled with gas and ready to go.

5
★★★★★

The whole experience went really well it was a pleasure doing business with them . The car I got was clean filled with gas and ready to go.

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Good men professional, polite, and really know there product. This is the third vehicle I have bought from them so they must be real good.

5
★★★★★

Good men professional, polite, and really know there product. This is the third vehicle I have bought from them so they must be real good.

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Love my new car it is perfect and ready for me to pick up and drive home. The dealership offers me that home feeling. Makes everything easier.

5
★★★★★

Love my new car it is perfect and ready for me to pick up and drive home. The dealership offers me that home feeling. Makes everything easier.

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Our sales person was vey knowledgeable of the Toyota product. He was very polite and professional must say great personality. They made this a great and exciting experience for us. He did not make us feel pressured into buying a vehicle. He worked hard in trying to get us a deal that we felt was good. Thank you for all your hard work.

5
★★★★★

Our sales person was vey knowledgeable of the Toyota product. He was very polite and professional must say great personality. They made this a great and exciting experience for us. He did not make us feel pressured into buying a vehicle. He worked hard in trying to get us a deal that we felt was good. Thank you for all your hard work.

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I had a really good experience in the car buying process cannot think of anything they could improve on. The dealership was impeccable.

5
★★★★★

I had a really good experience in the car buying process cannot think of anything they could improve on. The dealership was impeccable.

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The whole process was informative and painless. I was informed but not at all pressured, I received a complete inspection of the car inside and out including instructions.

5
★★★★★

The whole process was informative and painless. I was informed but not at all pressured, I received a complete inspection of the car inside and out including instructions.

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We were offered a fair price. Everyone who was involved was professional and friendly. The owner was hands on and on top of everything that was going on at the dealership. As a business owner myself I was very impressed myself.

5
★★★★★

We were offered a fair price. Everyone who was involved was professional and friendly. The owner was hands on and on top of everything that was going on at the dealership. As a business owner myself I was very impressed myself.

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The sales person was a nice young man. Very polite accommodating and knowledgeable about Toyota. He seemed to really love his job and the dealership. He sent us a thank you note and called after the sale to see if we were happy and also offered to give us a refresher course on all the features of the car. He is a great asset to the Toyota family.

5
★★★★★

The sales person was a nice young man. Very polite accommodating and knowledgeable about Toyota. He seemed to really love his job and the dealership. He sent us a thank you note and called after the sale to see if we were happy and also offered to give us a refresher course on all the features of the car. He is a great asset to the Toyota family.

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