Baker Veterinary Clinic

★★★☆☆
  • 1801 S Congress Ave

    West Palm Beach, FL 33406

    Map & Directions
  • 561-642-9972

Pets & Animals

Pets & Animals
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I used to be a boarding client of this practice and, while I would recommend their boarding facility, I have had a couple of issues with them regarding their medical practices. Firstly, because I only use them to board, I do not need to receive notifications regarding vaccines. I have informed them several times not to send me notices, but to no avail: the techs tell me that the notices are produced by the system "automatically" and, somehow, cannot be stopped. Secondly, whenever I have boarded there, they insist on a plethora of vaccines. I understand that they need to safeguard the health of all boarding animals but the last time I was there, they double vaccinated my dog by giving her an all-in-one shot, one of which she had already received at her regular vet during her annual. Lastly, I recently took my dog in to have her nails trimmed. I asked the tech if I could go in with my dog for the procedure, as my dog is very nervous about the procedure; she is also older (10) and I like to mitigate any unneccessary stress. The tech told me that I could not accompany my dog. I agreed but insisted that my dog not be restrained during the procedure and that the techs should be as patient with her as possible because I did not want the procedure to be very stressful, all of which I explained to the tech. After about 5 minutes, the tech comes back out with my dog, who is noticeably upset/hyper. The first thing that the tech tells me was that they restrained my dog, telling me that another tech held her by the neck for the procedure; I noticed that my dog's collar had been adjusted. I have seen my dog restrained when having her nails trimmed and she *literally* begins thrashing, which she apparently did this time as well. I have told other tech's to stop in the past, which they have done, but of course I was unable to be there for my dog this time because they refused to allow me in with her during the procedure and then proceeded to do exactly what I asked them not to, causing my elderly dog a great amount of stress. The tech then asked if I had put my dog on a diet because her last recorded weight was 95 and was then 74 when they weighed her. I responded no but told her that I would double check with my vet. When I went to pay, I actually had to wait a good two minuted, then ask to pay because the two receptionists were apparently involved with more pressing tasks. After I got in the car, I immediately contacted my regular vet, in a panic because an elderly dog who has had a sudden weight loss of 20 lbs. is usually dying. My vet told me to swing by so that they could weigh her. Well, I went by and, lo and behold, my dog weighed in at 91lbs. In fact, the vet said that you could just tell looking at my dog that she did not weigh 74 lbs., which is what I had also thought, but I am not a vet, or a vet tech, and I assume them to be able to get at least a weight right on a dog. However, it was a clear indication of the all-around incompetence of that tech, who first went against my wishes, stressed out my dog, then couldn't even weigh her properly because the dog was so agitated and then misinformed me (as well as scared me to death) about her weight. I am only glad that I do not take my dog there for regular medical treament; I can only imagine how much money I would have wasted on diagnostics trying to find out what was wrong when nothing was wrong at all. I will never, ever take my dog there again, not even for boarding and especially not for her medical treatment.

1
★☆☆☆☆

I used to be a boarding client of this practice and, while I would recommend their boarding facility, I have had a couple of issues with them regarding their medical practices. Firstly, because I only use them to board, I do not need to receive notifications regarding vaccines. I have informed them several times not to send me notices, but to no avail: the techs tell me that the notices are produced by the system "automatically" and, somehow, cannot be stopped. Secondly, whenever I have boarded there, they insist on a plethora of vaccines. I understand that they need to safeguard the health of all boarding animals but the last time I was there, they double vaccinated my dog by giving her an all-in-one shot, one of which she had already received at her regular vet during her annual. Lastly, I recently took my dog in to have her nails trimmed. I asked the tech if I could go in with my dog for the procedure, as my dog is very nervous about the procedure; she is also older (10) and I like to mitigate any unneccessary stress. The tech told me that I could not accompany my dog. I agreed but insisted that my dog not be restrained during the procedure and that the techs should be as patient with her as possible because I did not want the procedure to be very stressful, all of which I explained to the tech. After about 5 minutes, the tech comes back out with my dog, who is noticeably upset/hyper. The first thing that the tech tells me was that they restrained my dog, telling me that another tech held her by the neck for the procedure; I noticed that my dog's collar had been adjusted. I have seen my dog restrained when having her nails trimmed and she *literally* begins thrashing, which she apparently did this time as well. I have told other tech's to stop in the past, which they have done, but of course I was unable to be there for my dog this time because they refused to allow me in with her during the procedure and then proceeded to do exactly what I asked them not to, causing my elderly dog a great amount of stress. The tech then asked if I had put my dog on a diet because her last recorded weight was 95 and was then 74 when they weighed her. I responded no but told her that I would double check with my vet. When I went to pay, I actually had to wait a good two minuted, then ask to pay because the two receptionists were apparently involved with more pressing tasks. After I got in the car, I immediately contacted my regular vet, in a panic because an elderly dog who has had a sudden weight loss of 20 lbs. is usually dying. My vet told me to swing by so that they could weigh her. Well, I went by and, lo and behold, my dog weighed in at 91lbs. In fact, the vet said that you could just tell looking at my dog that she did not weigh 74 lbs., which is what I had also thought, but I am not a vet, or a vet tech, and I assume them to be able to get at least a weight right on a dog. However, it was a clear indication of the all-around incompetence of that tech, who first went against my wishes, stressed out my dog, then couldn't even weigh her properly because the dog was so agitated and then misinformed me (as well as scared me to death) about her weight. I am only glad that I do not take my dog there for regular medical treament; I can only imagine how much money I would have wasted on diagnostics trying to find out what was wrong when nothing was wrong at all. I will never, ever take my dog there again, not even for boarding and especially not for her medical treatment.

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by DVDfan
05/24/2011

The worst veterinary clinic i took my cat and they told me that they need to do i lot exams and i did it after that they give me expensive pills which ones never work, my cat it was coughing like crazy almost dying of the pain in that horrible veterinarian you know they want rip off my money asking for more exams and i was so upset and tired of the place and i got bright idea to take my poor cat to another vet thanks God i found sensitive y human people which ones they care about to find the right medicine without playing with my feelings and the health of my cat,finally they told me that my cat only needs ashma shoot and it wasnt necessary all those exams to know the solution,please be aware if you love your pet dont take it to Baker Veterinarian is a nightmare for you and the safety of your pet.

1
★☆☆☆☆

by DVDfan
05/24/2011

The worst veterinary clinic i took my cat and they told me that they need to do i lot exams and i did it after that they give me expensive pills which ones never work, my cat it was coughing like crazy almost dying of the pain in that horrible veterinarian you know they want rip off my money asking for more exams and i was so upset and tired of the place and i got bright idea to take my poor cat to another vet thanks God i found sensitive y human people which ones they care about to find the right medicine without playing with my feelings and the health of my cat,finally they told me that my cat only needs ashma shoot and it wasnt necessary all those exams to know the solution,please be aware if you love your pet dont take it to Baker Veterinarian is a nightmare for you and the safety of your pet.

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At 2 years old my cavalier/shitzu dog Tiki developed colitis for 6 months and I asked an old friend who his vet was. He himself was the top thoracic surgeon at JFK Hospital for years so I figured he'd know a good doctor! He answered that Susan Baker was the only doctor to even consider! She had Tiki well in 2 weeks, Put her on prescription food and she has been healthy ever since.Dr. Baker is kind and compassionate as well as having the reputation of being the best small animal surgeon in Florida. At 10 years old Tiki is headed for surgery this week to remove a growth in her bladder. As difficult as this is to face, I am so happy Dr. Baker will be performing the task!

5
★★★★★

At 2 years old my cavalier/shitzu dog Tiki developed colitis for 6 months and I asked an old friend who his vet was. He himself was the top thoracic surgeon at JFK Hospital for years so I figured he'd know a good doctor! He answered that Susan Baker was the only doctor to even consider! She had Tiki well in 2 weeks, Put her on prescription food and she has been healthy ever since.Dr. Baker is kind and compassionate as well as having the reputation of being the best small animal surgeon in Florida. At 10 years old Tiki is headed for surgery this week to remove a growth in her bladder. As difficult as this is to face, I am so happy Dr. Baker will be performing the task!

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By Dave L.
Dr. Susan Baker and staff are very skilled with the bond between pets and their owners. They are very empathetic and make people really trust that they will do what is right for their pet.
This trust factor is super important for a pet owner or caretaker

5
★★★★★

By Dave L.
Dr. Susan Baker and staff are very skilled with the bond between pets and their owners. They are very empathetic and make people really trust that they will do what is right for their pet.
This trust factor is super important for a pet owner or caretaker

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