It's pretty obvious unless you??re a high profile existing client of the salon, your basically going to be treated like you??re on the bottom of the totem pole. God forbid you come in with a gift certificate.
The people who work there are just as obnoxious and ridiculous as those who frequent the salon (The High Society Socialites of Miami). I had an appointment and was bumped because some so called high profile client had an event. I??m thinking wow a famous actress, model, or a politician. Please some local ??PR? person who had an event in Miami Beach. Newsflash?PR People?their a dime a dozen in Miami. The presence of the front desk was disturbing, the manicurists were bearing their unsolicited midriffs, the majority of the hair dressers looked like they needed their own spa getaway.
You??re a high end salon? Get a grip RikRak; your famous colorist/stylist to the ??stars? looked like she??d just got out of bed. You charge $85 for a ??Coffee Bean? Spa Pedicure? and then turnaround and charge for a coffee $4.00. Hello!!!!
With regards to the boutique, ladies, save your money and drive to any of the stores off NW 20th Avenue and 20th Street in Miami and you??ll find the same trinkets at a much more inexpensive price. The items are practically all knock off??s anyway.
0 out of 1 people found this review helpful.
I had hair straightening done at Salon RikRak at The Four Seasons Hotel by Luis Bonomo. Extremely professional!! I have had this done previously at other salons and was very dissatisfied. Finally I have found a place i can keep going back to.
This was my second time getting my hair colored with betty. The first time in Feb. I got a base color and She put in about 8 foils on the top without discussing price and I ended up paying about 150 for the 8 foils. I over looked it, b/s my hair looked great. However, now my second time in,early may) I was very clear that the color last time was perfect. This time I want the same minus the foils! I did not get the same i expressed my concern inside the salon. I was told after I wash it a few time it will lighten up. Not only did I want it lighter but much brighter I'm very disappointed, and will not go back or recommend.
I've never had a bad experience at Rik Rak ever. I always go to Mario, who is absolutely amazing at styling hair. He is extremely talented in the special event hair. It has a great ambiance and everyone is genuinely nice. I've never had a bad mani or pedi there either, its always been top-notch!
Pros: Great hair stylists
My whole Rikrak experience started off bad. I made an appointment at the location on 1428 for my hair and my nails.I just needed to get my hair blown out for an event that i had for work a few evenings ago. I accidentally went to the rikrak at the four season ...which is literally located across the street. The four seasons is amazing. i walked into rikrak and it looked like a mess. It was one of the cheapest looking salons ive ever seen.The man who attended me was just so pleasant. He was in the middle of doing a haircut..but still was so attentive . then some girl that look like a hot mess came out and told me there was no appointments for me in there system...so after some waiting i realized i was at the wrong place..well if it wasnt for the lady doing the nails.I went over to the real rikrak and ohhh man what a JUNGLE. theres a thousand things going on ..i was already about ten minutes late.So my stylest started with someone new. and they just blunt out told me i had to wait.I wanted to start getting my nails done and you would imagine with like 7 manicure table i saw the Manger told me that they were all off to lunch. It was 3 in the afternoon. She was so rudeeeeee and disturbing to look at. Make a long story short my hair that started with a blow dry ended up with a cut ...a bad cut. All they kept on saying was how horrible i looked that i needed everything done. i felt so offended.The owner with the long hair he was trying to reassure me but it seemed he was hitting on me. I had a $10 sandwhich there that i promise was worth like $3. Never again.My nails came out great but not worth it at all.
first of all as a first customer, I did a pendicure and manicure and they were good. Then, I did my hair and makeup with Cari. She didn't do a good job on either one. with the makeup she made me look like a clown by doing a contour or something like that with my make up face. Then the same person Cari did my hair. At first the shampoo and treatment was nice, but then styling my hair well let's just say that all she did was curl it with her finger and that was the style, Wow something that I could have done at home and then she cut it in some strange layers when i didn't ask her too and she didn't even told me what she was going to do. I really hated that!!! The last visit was Sandy, she did a great job on my face. I was happy for once. I would go back there again because of Sandy and that's it. The staff was nice to me. I didn't have to wait and there was no rudness from any of the staff.
Pros: Sandy does great facials
Cons: Hair stylist NOT GOOD!!
Rik Rak it's a great place everyone is very talented, but if you have a chance to go there make an appointment with GUSTAVO HE IS THE BEST EVERRRRRR !
When I first moved to miami I was really nervous about anyone touching my color treated hair. I read about Rik Rak in a magazine, the reviews were great so I made an appointment. This was two years ago and I have been going back to Rik Rak exclusively ever since. Theresa does my highlights and she is amazing!!!! They also have a really great selection of accessories, handbags, shoes and clothes.
Pros: great boutique, knowledge staff, accomidating
The woman that did my bikini and eyebrows was the most unprofessional EVER!!! she talked non stop about her last client, not realizing i can speak spanish she complained how about having too many clients that day and her back was killing her. the wax was too hot and her room was less than clean and smelled of old burnt wax. i wouldn't send my worst enemy to this place. I was told to go for eyebrows by someone that read about her Leticia , now she is so overbooked and $40 for eyebrows come on this place is a mess from desk to door.
Pros: DOWNTOWN LOCATION
Cons: RIP OFF AND FILTHY
I Read all those good reviews specially from those who compare this place with Europe!!!!!!!
Incredible, how can someone said is better or equal to Paris, New York?
I think they are just helping them that's IT!!!!! totally!!!!!! just go and look at the staff? what is the first impression?look at the clients results?
They are late, they make you pay for drinks, after all the money they are charging you????
Go to Oribe, that is a good Salon in Miami, and qualify stylists for example.
I will never waste my money again in That Place, not even for an emergency, even though is right infront of my office.
Cons: Too expensive for the service they provide, bad custumer service, staff not qualified.
I have been a loyal customer of Rik Rak Salon, Spa and Boutique for many years and strongly encourage others to visit the salon. I have very high stadards regarding quality service, and I wouldn't recommend Rik Rak unless I was absolutely pleased. Rik Rak is unique because it provides a full spectrum of salon services while also offering beautiful clothing and accessory items. The owners, Ric and Raquel, truly care about their customers and are very dedicated to their work. One or both of them are always there. Betty, the manager, has always been my hairstylist. She does an outstanding job with my color, and I get many compliments. I have referred many friends and acquaintances to her, and they have also become loyal customers. Betty always makes herself available and is impeccably punctual. She is a true professional, and I am very grateful for all her work over the years. I also enjoy the great boutique, which offers unique jewelry, dresses, casual attire, shoes, and even athletic wear. Whenever I wear something from Rik Rak, I get many compliments. Overall, this is a top-quality operation and I strongly recommend it.
Pros: Quality, Service, Ambience, Caring Staff
RikRak Salon is simply the best. Here I have found not only the sexiest hair possible, thanks to my beautiful stylist Betty, but amazing color and above all a great welcoming environment. Rick and Raquel are so thoughtful and make all customers feel like queens or kings for the day. You can always find something new: from the best salads in the world to the hottest new trends in fashion. As a news anchor woman in MIami I am very grateful for the care and effort of Betty and her assistant Ilianis in trying to make me look beautiful always in front and behind tv cameras. As I have to my friends and collegues, recommend Rik Rak to anyone looking for the best color, sexiest hair, and the most beautiful salon of all South Florida. Can't miss it.......
Channel 41, Miami
Pros: beautiful hair, great color and amazing atmosphere
Cons: can't move in...lol
I received a gift certificate and was very excited. The first service was a pedicure, which was $45. At my usual salon it is $25. There is no comparison and absolutely no reason they should charge so much. I was taken to a back corner near a sink and got an extremely basic pedicure in an uncomfortable chair. My regular pedicure includes a scrub, foot and leg rub and you are seated in a massage chair.
I then had a massage. You are taken through the office building to another area, which is not at all attractive. The room was freezing and I had to request extra towels to cover myself and try to keep warm. When the massage therapist started, it literally felt as if they had let anyone into the room and he was guessing what a massage is supposed to be like. He seemed extremely nervous and uncomfortable. His hands were uncomfortably cold. At one point he started slapping me (I am not exagerating) to the point that it was painful on my back. He was clumsy and poked me or bumped into areas he was not working on several times. I have had massages for the past 15 years and have never had such a strange experience. He had no idea what he was doing when he placed his hands all over my face. At the end, he did not know how to tell me he was done. So when I realized he was putting things away and putting his watch back on, I opened my eyes to just find him hovering over me and staring. No whisper to tell me he would be exiting or gentle touch to let me know.
I would not recommend this salon to anyone and actually cancelled an appointment for a friend. Do not waste your money. Did I mention it looks like a flea market with shoe boxes all over the place?
Cons: Overpriced and just not good.
Excellent results every time. I would recommend that anyone who wishes to have a great and experience should stop by Rik Rak. I am not sure why some of the other reviews are so negative, and I have to believe that these are being done by competitors.
Cons: Not sure
I bought one of those Smart Circle cards that you $60 for and then an array of services. Let me just say that it was the worst spent $60 of my entire salon and spa experience and I have been at many spas. The receptionist had no idea about the services when I called to ask about the spray tan. She left me on hold forever. When I arrived to do my nails the woman treating me acted like she was annoyed to do my nails. She was extremely unfriendly and rude. My friends nail tech did not speak English but as least she was polite! It was as if we were not considered real paying customers because we had this card. If I had liked the place, I would have become a client because it is very close to where I work but I would never even think of stepping foot in there again. The salon and spa experience should be relaxing and people should be polite and hospitable. Plus, the prices are out of this world high for the service given.
not only do they do the worst hair-most dont even have a licence and are illegal!!!!!!!!!!!!!!!rude and ignorant
This is a beautiful salon. Unfortunately i had a very bad experience with Leticia, the lady that does the eyebrows. I actually found out here in the reviews that she was the best of miami, so i went. the first time i went she did a fairly good job, i found her very unprofessional because she was all the time on the phone and with the door open talking to other people, i didnt mind because i liked the way my eyebrows came out. the second time i went, she is on the phone talking to a friend, telling him how her friend is in love with him!! and talking about nonsense while doing my eyebrows.!!!, it was so rude, she yells from inside the room to talk to people outside the room, talks really loud on your ear, this was the most uncomfortable visit i have ever had at any salon, very unpleasant and unprofessional. I paid $40.oo and on top of everything my eyebrows ended up uneven!!. i called the salon and spoke with the manager, who was a really nice woman. But this other lady is the most unprofessional person i have ever seen in my life. I could not believe it.
my girlfriend went in and got her hair done by the owner, he did such a terrible job on her hair that she was depressed and crying about it all night, she's a beautiful olive skinned beauty, this guy made her hair pale white on top of that the hair is very dry, it seems unrepairable, beware of these people, they dont know what they are doing....
Cons: bad experience, no refund, bad work, big egos, stay away at all costs
I got my hair done by this guy called"Ric" it was the worst experience of my life, first of all he was 45 minutes late, he applied something on my hair and left me in a hot dryer for 45 minutes, then he put what seemed to be a whole gallon of conditioner on my hair to mask the fact that my hair was burnt, 3 days later i cut off 7 inches of hair...my compensation for all this??? I had to pay 350$ for the worst haircolor and styling i've ever gotten in my life....as a consumer I have a right to warn others of what they might get at this place....BEWARE
Cons: really expensive, disorganized, really bad hairstyling and color
Best hair salon I have ever visited. The professional staff and the clerical staff are very attentive .
I went to RikRak and had the best cut/color I've ever had! My previous stylist had turned my blonde hair a brassy orange and used a ton of toner on it. Carlos turned it from brassy to a beautiful natural looking blonde without any kind of toner at all! He also convinced me to try some long layers, which I was very skeptical about. However, I must say that I am glad that I listened to him...he knew exactly what would look great with my face and complexion. Having had an awful experience at my prior salon, Carlos was a welcome change! I would highly recommend him to anyone! Also, Red did an amazing blowout on my hair! Everyone was really great at the salon. The only drawback is that they seemed to be kind of behind schedule, but as far as I am concerned it was well worth the extra 30 minutes or so I ended up waiting. Overall, I had a wonderful experience!!
my girlfriend got her hair done here and they made a mess out of it, not only that I was charged 320$ for the garbage job they did on her hair...after that the owner who was the guy that did her hair kept lying to her saying it looked "Fantastic!!" when in fact it looked horrible, she was so upset and so was I, I hate getting ripped off
Cons: expensive, didnt like the work, bunch of hipocrites that lie to make a buck
I got my hair done by "betty" and was very disapointed, she loaded my hair with chemicals and left me under the hair dryer for almost an hour, she then proceeded to cut my hair into very short feathery layers, the finished work looked horrible, I told her I wasnt happy with the hair and she didnt seem to care, I paid 245$, I learned a very expensive lesson...not everything that glitters is gold
I went in for a color correction, I had to wait 1 hour before someone would take me in, the person that finally did my hair was very uncaring, I tried to tell them what I wanted but they seemed offended, they put color and bleach in my hair and left me in a dryer for 45 minutes I had to get up and go find the stylist who was serving me only to find her talking with her friends outside, when my hair was finally done it looked horrible, it was full of brassy yellow and orange tones, I was so dissapointed, I will never go back, the lady that did my hair goes by the name of "betty"
Cons: bad work, took so long to get started, beverly hills expensive
MY EXPERIENCE AT RIKRAK HAS ALWAYS BEEN EXTRAORDINARY. FOR THE LAST TWO YEARS OF MY LIFE I HAVE RECEIVED THE BEST SERVICE AND CARE A HAIR SALON COULD GIVE. WHEN I GO TO DO MY HAIR I FEEL LIKE I AM AT HOME. EVERYONE, FROM RICK, TO RAQUEL, THE BEAUTIFUL BETTY, AND HER ASSISTANTS: EVERYONE IS SO WONDERFUL. AS A TV PERSONALITY I COULD NOT TRUST ANYONE ELSE, THEY ARE AMAZING, AND I CAN RECOMEND IT TO ANYONE THAT WANTS GORGEOUS, SENSUAL, BEAUTIFUL HAIR. PLUS, THE FOOD AT THE BAR IS AMAZING!!!!!!
Pros: HOT, BEAUTIFUL HAIR! NICEST HAIR DRESSERS
I went in to get my haircut and not only were they 45 minutes late they didnt give me what I wanted, I took a picture of the haircut I wanted and was very specific, the guy didnt care, he started hacking into my hair with no direction whatsoever, to make matters worse i have curly hair, this guy dried my hair with his hand, I left with a frizzed up horrible mess, my compensation for all this? i had to pay 180$ I already posted once and it was removed I dont think its fair, Im a consumer and I have a right to be heard....
Cons: bad work, way too expensive, no respect for your appointment time
I got my hair done at this place and I was not Happy, my hair was left in a very dry overprocessed state, I had to go somewhere else and pay half the price I paid their to get it corrected, I will never go back
Cons: expensive, bad work, huge egos
I went to this place and got my hair cut and colored, first of all they took me in 35 minutes late, the person who did my hair did not seem very knowledgable about what they were doing, I spent 3 hours in this place and I did not get what I wanted, my hair looks terrible and I am not a very picky peson, if you want your moneys worth steer clear from this place...
Cons: tardiness, bad work, really expensive, work not up to par with price
Since I have moved to Miami, which was about three years ago, I have been in search of the best blonde highlights. After three years of unsatisfying color, I have finally found my man. With just one appointment with Ric last month, I can happily say that my long blonde hair has never looked better, EVER. The color is a perfect sun kissed blonde, the cut is exactly what I wanted, and on top of all of that, its soft and so healthy. I went to Ric for the first time about a month ago--best decision I have ever made. Since my natural color is pretty dark, and I color it to be very blonde, my hair is either an ugly yellow color and fried or vice versa. After one coloring, my hair is shiny, healthy, and a beautiful color. Its been about a month, and my roots are barely showing. Anyone in Miami with blonde highlighted hair (there are a lot of us, I know!) NEEDS to go to Ric, his color and cut cannot be beat. Trust me, I am very picky when it comes to my hair, and Ric is the master at blondes.
Pros: The food bar has really yummy food and the shampoo girls are awesome. Service is great. I work long hours, too, and RikRak stayed open late to accomodate me.
I have lived in the Miami area all of my life, but travel all over the world. No one has ever colored and highlighted my hair as well as Carlos at Ric Rac. It doesn't matter if he has to spend 30 minutes or 3 hours, he will make sure the color is exactly as it should be before you leave. I highly recommend Carlos for those who want to cover up that grey hair. You won't find that typical tempermental personality with Carlos!
Pros: Carlos, restaurant/bar, hours
Cons: Not enough staff at front
I have been to every stylist at Rik Rak and was ready to find another salon until I tried Javier. The most professional and talented stylist I have ever seen. I am a world traveller and have been to the best salons in Paris, New York, London and Caracas. There is no one who can compare to his cuts and color. Extensions that are unbelievable. If you want long gorgeous hair he's the only one!!!!! World class!!!!
i have been to a number of stylists in miami and betty is one of my favorites. she takes the time to understand and clarify what her clients want and offers honest feedback and options concerning style and color. she is an exceptionally talented colorist and creates a very multidimensional dynamic look, in a very efficient manner. what she has done with my color has taken other stylists twice as long to do! she gives a great haircut and remains true to the client's vision...if it doesn't come out exactly the way you want, she is open and receptive to making those subtle changes that are sometimes necessary. i am really impressed with her skills and the fact that she's all sortsa friendly and smiling!
I was VERY unimpressed with Rik Rak. Maybe it depends on who you go to, but I thought they were way overpriced for mediocre service. I have short hair with simple layers. The girl that cut my hair charged me $80 for a trim - when it clearly states cuts start at $65. And she actually screwed up my hair cut. I need to have someone else properly blend the layers - she was terrible. (I can't remember her name, but she goes by "red")
Pros: excellent shampoo and head massage
Cons: Inexperienced stylist
I always know that my hair is in good hands when I go to see Carlos. I completely trust and value his expertise regarding my hair. I love the fact that he is willing to tell you exactly what colors and styles will work for your features because so many other stylists out there will just go along with what you tell them to do regardless of whether it looks good or not! He is a very fun and interesting person to talk to, and he makes you feel very welcomed when you go to see him. If you want the best, go see Carlos!
Carlos is a talented stylist that makes his clients feel comfortable and excited about their new look. He has expertise in both cutting and coloring and made my hair look amazing. He gives great styling advice and recommends products that are the right match for your hair. His humor and warm personality will make you book your next appointment before even leaving the salon. My highlights came out exactly the way I wanted them to look (they look so natural) and my cut is so great that I dont have to put any effort into my hair in the mornings now! Carlos is a gem!
Betty does my hair about 3 times a week for the show I work on. She not only saved my hair from falling out she was able to keep it blonde in the process. Being a natural brunette this is the first time my hair has actually looked good being a lighter color. If you need hair color help Betty wil fix it and make you look fantastic. They also have great clothes, shoes and purses and the air brush tan is wonderful.
I work with Elite Paris and travel regularly from New York, Paris and Miami. I get my color and hair done for free, by some of the best artists and colorists in the world, so I don't usually worry much about salons. Last month I was stuck in Miami, after a shoot, because of a snowstorm up north. I had no time to get my hair done and needed to catch the first flight available to New York as soon as the airport opened. My color needed to be perfect upon arrival since I had only enough time to get to my next shoot and no time to have someone do it there.
A friend recommended Carlos to me. I was apprehensive since my color had to be perfect and I'd never ventured outside of South Beach on my many trips to Miami. Well to make a long story short, Carlos was a dream. Not your typical poofy hairdresser. He immediately put me at ease with his humor and applied the best color I had had in years. I also let him cut my hair a bit and he is equally talented in that regard.
Thanks Carlos. I owe you. I hope you don't mind me writing this, but I had to do something to show my appreciation for your art. If you ever need a job in the industry, please let me know.
Pros: Professionalism and atmosphere
Carlos takes the time to get to know his clients so that he can make your hairstyle suitable for both your look and lifestyle. His professionalism and sense of humor make your feel at ease while enjoying your salon experience. His talent and experience lead him to be the best colorist and stylist I?ve ever had.
I've been going to Carlos at Rik Rak for 4 years. He is fantastic. I get stopped all the time fro my color,highlights and cut. I love the salon too. My husband also goes to Carlos and has never looked better.Paulette and John Matuska
Pros: Great salon overall
I am a host on "My Games Fever", an interactive game show on My Network TV & FOX. . . so I use Rik Rak Salon at least three times a week. Both Betty & Red are amazing stylists, colorists...anything to do with hair they are amazing! There is not one day that I don't get complimented when they do my hair. Also, Estrella with the waxing is great. I would recommend the salon to anyone. They are just great all around.
Cons: I haven't found any cons.
Betty is great! She treated my hair with tender loving care. I had damaged hair and she made the color and condition of my hair awesome! Beautifully glistening highlights. Thanks Betty.
Pros: great colorist
i personally love this place! ive never had better service in my life!!
<333 and Raquel is a hot momma
Pros: hair nails
I really enjoy going to Rik Rak because it's a salon with a great atmosphere! You want to be able to relax and be catered to.
Love all the staff!
I highly recommend the salon to anybody who wants quailty treatment.
I have been to numerous salons in Miami, and I RikRak is by far superior! Betty is amazing with color, and she always gives me the best cut for my hair. They carry the most luxurious products available, and the atmosphere is very welcoming. I am constantly asked by complete strangers where I go to have my hair done. I highly recommend Rikrak!
Pros: ambience, cappuccino bar, service
Cons: absolutely none!
THIS PLACE IS FABULOUS! I'VE BEEN COMING TO THIS SALON FOR OVER TEN YEARS. EVERYONE IS WARM AND HOSPITABLE. THE PLACE IS ALWAYS IMMACULATE, THE ENVIRONMENT IS LOVELY, AND THE OWNER HAS AN INCREDIBLE SENSE OF HUMOR. NOT TO MENTION, THAT THEY HAVE THE GREATEST BOUTIQUE FOR SOME LAST MINUTE ACCESSORIES. AND BY THE WAY, I WAS NOT PAID TO SAY ANY OF IT!!!!
I highly recommend Laeticia whenever you need a waxing or facial. She is simply the best. I call her Mrs. Eyebrow, her waxing is amazing.
Barbara Becker, Miami.
Pros: Service, Parking, Athmosphaere
I've been serviced at salons in Weston, Las Olas, and Coral Gables, yet none can compare to my experiences at Rik Rak. Recommended by a co-worker, I made my first appointment and have been a client for years now. Owners Ric and Raquel are an absolute delight! Both are always there, warmly welcoming each client. I came to Betty (manager and color expert!) with badly damaged, burnt hair (due to a malfunctioning hair iron). She sat down with me and explained a remedy plan, which included the Chi hair straightening system. My hair is now healthier and shinier than ever. I often receive compliments on the style of my highlights, where Betty beautifully blends low and hi lights (with color, not bleach). All of the assistants, especially Dayanis and Danny, are friendly and very helpful. Leticia is a wonderfully skilled aesthetician whose humor and talent puts one at ease immediately. I personally have never encountered any appointment conflicts. Quite the contrary, as I always receive a confirmation call the day prior to my appointment and once I arrive at the salon, they're ready for me! I love the cafe, which caters yummy paninis, delicious empanadas, and a great wine selection. I highly, highly recommend Salon Rik Rak without any hesitation. It is a place all its own.
Luis is FABULOUS!!!!!!!!!!!!
He is an awesome colorist!!!!!!! He is an Artist!!!!! I am lucky to know him !!!!!!! Cathy is amazing receptionist. This Rik Rak is perfect, Excellent Customer Services with Luis, Odalys & Cathy+++++++++++
Pros: Late hours, great ambience
I didn't know what to do about my blonde hair. It would always look brassy after a week of just doing it until I found Betty at Rik Rak salon. She did incredible base color and beautiful highlights. I couldn't be happier with my hair and now I won't go to anybody else, anywhere else. Shes the best. If you are looking for a high fashion salon which offers great services and a upbeat atmosphere Rik Rak is the place to go. Their entire staff there is outstanding and Ric and Raquel now all their clients on a name basis. You are quarenteed to feel wonderful when you leave and you won't want to go anywhere else.
Pros: Great Service, High Quality Products, Great Atmosphere