Verizon Wireless

★★☆☆☆
  • 4215 S Tamiami Trl

    Sarasota, FL 34231

    Map & Directions
  • 941-927-8546

Business Services

Business Services
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2.0 2
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it is hard to say whether the employees are poorly trained to be of service or trained well to be of poor service... but after two personal experiences, and sitting through the waiting line - and overhearing the experiences of others -- it it clear that service is not part of the business model of this company.

for things that they can help you with, they will refuse to do so. when you insist, they will tell you to call the 800 number. if you insist further, they will do what you need done, which takes them less effort than the first obstructed effort to thwart you.

they also have trouble explaining the inconsistent charges with their plans.. like charging for text when i have unlimited data, and nearly unlimited call time. i have yet to get a reasonable answer from anyone i have chatted with there - while waiting for my 'service professional' to do something in the back room for 15 minutes... oh, if you lose them to the back room.. prepare for their best stall fight.

my experience with verizons coverage in sarasota is that it is good. the treo phone i have has had its share of service-related problems from time to time, and has had to be replaced twice already. i have the insurance plan, which was a wise investment.

i don't know how you get around these guys and their snotty attitude - but i suspect a search of an alternative storefront might be the first step.

1
★☆☆☆☆

it is hard to say whether the employees are poorly trained to be of service or trained well to be of poor service... but after two personal experiences, and sitting through the waiting line - and overhearing the experiences of others -- it it clear that service is not part of the business model of this company.

for things that they can help you with, they will refuse to do so. when you insist, they will tell you to call the 800 number. if you insist further, they will do what you need done, which takes them less effort than the first obstructed effort to thwart you.

they also have trouble explaining the inconsistent charges with their plans.. like charging for text when i have unlimited data, and nearly unlimited call time. i have yet to get a reasonable answer from anyone i have chatted with there - while waiting for my 'service professional' to do something in the back room for 15 minutes... oh, if you lose them to the back room.. prepare for their best stall fight.

my experience with verizons coverage in sarasota is that it is good. the treo phone i have has had its share of service-related problems from time to time, and has had to be replaced twice already. i have the insurance plan, which was a wise investment.

i don't know how you get around these guys and their snotty attitude - but i suspect a search of an alternative storefront might be the first step.

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Depending on what type of service you need this company can be the cheapest. Their customer service skills are lacking. They are starting to cut out the customer service people and go to computers to help you instead.

3
★★★☆☆

Depending on what type of service you need this company can be the cheapest. Their customer service skills are lacking. They are starting to cut out the customer service people and go to computers to help you instead.

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