Bob's Auto Glass

★★★☆☆

About Bob's Auto Glass

Categories
  • Auto Glass
Details
  • Window Washing
Hours
M-F 8am-5pm, Sa 8am-12pm, Su Closed
Special Offer
Contact Us Today!
Payment Options
  • American Express
  • Discover
  • Invoice
  • MasterCard
  • Visa

Automotive

Automotive
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3.0 2
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This is what service should be. I called and they came out to my work on the same day. They guys came exactly when they said they would. They got the job done perfectly without a hitch. They were polite and friendly. This is what local business is about.
Way to go guys!

5
★★★★★

This is what service should be. I called and they came out to my work on the same day. They guys came exactly when they said they would. They got the job done perfectly without a hitch. They were polite and friendly. This is what local business is about.
Way to go guys!

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Someone broke out the side window on my car.

Bob's (of LAKE WORTH not DELRAY BEACH) dispatched someone the next day to replace the window. The new window wasn't even close to fitting properly.

1st re-visit:
... the installer told me the glass they had installed, wasn't cut properly and couldn't be made to fit my car. They said they ordered new glass and to come back then.

2nd re-visit:
They had told me to come in, but when I did, the glass wasn't there. Nobody had actually ordered it!

3rd re-visit:
The new glass was in but, the installer now said there was a plastic retainer broken and he couldn't fix anything without it. They said they now ordered the retainer.

Question: Was it broken when they put the window in before, and they didnt notice then? When did it break?

4th re-visit:
I was told they never got the retainer yesterday as promised, they wanted to know if I could come back yet again.

5th re-visit:
The installer told me, "This is as good as possible for this to fit."

As installer, the new window made a clunking sound about half way down when moving either direction and still wasn't sealing correctly when you raised it.

Later at home, I worked on it myself for 5+ hours. I cut my fingers in four places on the jagged metal edge where someone at Bobs Auto Glass had actually taken tin snips and cut away a portion of the door inside, leaving a razor like jagged edge. The new window is not L.O.F. as allegedly ordered but it is still the cheaper generic brand they tried the first time. It is tinted - they got that right this time.

In summary: It took 12 days to have my window "fixed", and then only after spending 5+ hours tweaking it myself to fix their mistakes. The window is still the wrong brand and probably not cut correctly either.

I must live with it as is for now. Above all else, I will NEVER use the services of Bob's Auto Glass again.

I gave them one-star because the system doesn't allow "zero" stars!

Pros: Their office had electricity!
Cons: Pretty much everything else!

1
★☆☆☆☆

Someone broke out the side window on my car.

Bob's (of LAKE WORTH not DELRAY BEACH) dispatched someone the next day to replace the window. The new window wasn't even close to fitting properly.

1st re-visit:
... the installer told me the glass they had installed, wasn't cut properly and couldn't be made to fit my car. They said they ordered new glass and to come back then.

2nd re-visit:
They had told me to come in, but when I did, the glass wasn't there. Nobody had actually ordered it!

3rd re-visit:
The new glass was in but, the installer now said there was a plastic retainer broken and he couldn't fix anything without it. They said they now ordered the retainer.

Question: Was it broken when they put the window in before, and they didnt notice then? When did it break?

4th re-visit:
I was told they never got the retainer yesterday as promised, they wanted to know if I could come back yet again.

5th re-visit:
The installer told me, "This is as good as possible for this to fit."

As installer, the new window made a clunking sound about half way down when moving either direction and still wasn't sealing correctly when you raised it.

Later at home, I worked on it myself for 5+ hours. I cut my fingers in four places on the jagged metal edge where someone at Bobs Auto Glass had actually taken tin snips and cut away a portion of the door inside, leaving a razor like jagged edge. The new window is not L.O.F. as allegedly ordered but it is still the cheaper generic brand they tried the first time. It is tinted - they got that right this time.

In summary: It took 12 days to have my window "fixed", and then only after spending 5+ hours tweaking it myself to fix their mistakes. The window is still the wrong brand and probably not cut correctly either.

I must live with it as is for now. Above all else, I will NEVER use the services of Bob's Auto Glass again.

I gave them one-star because the system doesn't allow "zero" stars!

Pros: Their office had electricity!
Cons: Pretty much everything else!

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Message from Bob's Auto Glass

At Bob’s Auto Glass we are more than just another auto glass shop! Don’t let glass problems leave you broke! Our prices are fair and competitive. We will meet or beat any competitors price! At Bob’s Auto Glass, we believe in going the extra mile to serve our customers needs. More than just windshields, Bob’s Auto Glass also services regulators, door motors, taillights, lock actuators, and offers replacement and installation of side view mirrors. We service cars, trucks, buses, antique cars, tractor trailers, heavy equipment, RV’s, utility vehicles, golf carts and boats – or anything else that moves and needs new glass!



Whatever your worries or concerns, Bob’s Auto Glass has auto glass solutions and services guaranteed to put you back in the driver’s seat ASAP! Whether you drive the newest make or a vintage model, we provide free estimates, insurance assistance, mobile services and a quick turnaround. These are among the few added benefits of our focus on customer service.

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