Marvin's Electronics

★★★☆☆
  • 4650 Astral St

    Jacksonville, FL 32205

    Map & Directions
  • 904-384-2514

About Marvin's Electronics

2.75 4
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I dropped my tv off to get repaired, they called the next day saying it was fixed, said I did not have the cord pushed in hard enough, when I ask I much I owed, they said nothing, said they did not fix anything, if they were a bad shop they could had charged me any price for doing nothing, to the person that waited weeks for this shop to get parts, this happens, we keep one vendor for parts that keeps the price affordable where other vendors rape you causing your bill to go much higher, as for not calling you back, WALK IN THE SHOES OF A BUSSINESS OWNER, then you will see what he or she goes throughm, it is not just repairing, the job comes with politics & stress you do not see
In fact I am calling them now to fix my tv, also about 10 yrs ago Police did a sting on rip off tv shops, this one was one of few that was honest

2
★★★★☆

I dropped my tv off to get repaired, they called the next day saying it was fixed, said I did not have the cord pushed in hard enough, when I ask I much I owed, they said nothing, said they did not fix anything, if they were a bad shop they could had charged me any price for doing nothing, to the person that waited weeks for this shop to get parts, this happens, we keep one vendor for parts that keeps the price affordable where other vendors rape you causing your bill to go much higher, as for not calling you back, WALK IN THE SHOES OF A BUSSINESS OWNER, then you will see what he or she goes throughm, it is not just repairing, the job comes with politics & stress you do not see
In fact I am calling them now to fix my tv, also about 10 yrs ago Police did a sting on rip off tv shops, this one was one of few that was honest

.

They threatened to kick me out of their store for questioning their lies!!!
They have had my HDTV for over a month. No status updates or reports were offered. They do not answer their phone, and they do not return voice messages or e-mails either. When I was able to contact them over the phone, they claimed that they had received a 'motherboard' (generic industry term) and were installing it that day (this is 3.5 weeks in). Over a week later I visited their storefront in person, and they claimed that they were awaiting a second part. When I asked if they had installed the 'motherboard' yet, they condescendingly stated that is was pointless to install the ??motherboard?? without the other part that they needed, a power supply. I asked them how long this would take, and they stated that they are waiting on parts from the distributor (for 4 weeks??). I asked them how many parts distributors they had, and the response was a deflective redirection that did not answer my question (they obviously only have one parts distributor -- so if they don't have your part you are SOL). I then asked them why they stated that they claimed to be installing the 'motherboard' in my television a week-and-a-half earlier when they obviously were not doing that. At this point, the rather robust woman that I was speaking with informed me that she could see my agitation and she was becoming "ticked". She continued by threatening to kick me out of the store if did not stop questioning her about the details of my television repair. The absolute worst customer service I have ever experienced. Avoid Marvin??s Electronics at all cost. They will treat you like dirt. I consider myself an advocate of Mom and Pop businesses, but it is places like Marvin's Electronics that make me root for Corporate America. By the way, don??t let the positive reviews fool you, they were probably written by someone that actually works for Marvin??s Electronics.

0
★☆☆☆☆

They threatened to kick me out of their store for questioning their lies!!!
They have had my HDTV for over a month. No status updates or reports were offered. They do not answer their phone, and they do not return voice messages or e-mails either. When I was able to contact them over the phone, they claimed that they had received a 'motherboard' (generic industry term) and were installing it that day (this is 3.5 weeks in). Over a week later I visited their storefront in person, and they claimed that they were awaiting a second part. When I asked if they had installed the 'motherboard' yet, they condescendingly stated that is was pointless to install the ??motherboard?? without the other part that they needed, a power supply. I asked them how long this would take, and they stated that they are waiting on parts from the distributor (for 4 weeks??). I asked them how many parts distributors they had, and the response was a deflective redirection that did not answer my question (they obviously only have one parts distributor -- so if they don't have your part you are SOL). I then asked them why they stated that they claimed to be installing the 'motherboard' in my television a week-and-a-half earlier when they obviously were not doing that. At this point, the rather robust woman that I was speaking with informed me that she could see my agitation and she was becoming "ticked". She continued by threatening to kick me out of the store if did not stop questioning her about the details of my television repair. The absolute worst customer service I have ever experienced. Avoid Marvin??s Electronics at all cost. They will treat you like dirt. I consider myself an advocate of Mom and Pop businesses, but it is places like Marvin's Electronics that make me root for Corporate America. By the way, don??t let the positive reviews fool you, they were probably written by someone that actually works for Marvin??s Electronics.

Pros: None

Cons: Everything

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Excellent service!! Thank you for repairing my elderly mother's tv on very short notice. I will recommend your company to family and friends.

2
★★★★★

Excellent service!! Thank you for repairing my elderly mother's tv on very short notice. I will recommend your company to family and friends.

Pros: Very good customer service, fast and fair

Cons: none

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Poor customer service, doesn't show up for appointments, did not even call. Did not even call to reschedule. If companies treat the customers like this, how do they stay in business.

0
★☆☆☆☆

Poor customer service, doesn't show up for appointments, did not even call. Did not even call to reschedule. If companies treat the customers like this, how do they stay in business.

Pros: none

Cons: Bad customer service

 

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