Cannon Automotive Group

★★★☆☆
  • 5210 S Florida Ave

    Lakeland, FL 33813

    Map & Directions
  • 863-646-5051

3.2 5
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We bought a used car from this dealership about a week and a half ago. My initial thought of this dealership was that it was great! The salesman was not pushy and appeared to be very honest. However, it appears that I have been dupped into buying a lemon used car!!!! The car has not started for me three times due to a bad battery connection. The battery cables are just spliced wire clamped down on the connector which is really poor quality for a 2007 car and for this dealership to sell it that way! That is not the worst part though... today my car actually started smoking from the engine at a stop light! I was stranded!!!! I called the dealership and Terry (the used car manager) proceeded to tell me to tow the car myself to the nearest mechanic shop and call him from there to talk "authorizing repairs". He seemed very cold and uncaring on the phone. I would think he would be appalled that his dealership sold a car that left the customer stranded on the side of the road not even two weeks after buying the car!! I then said that I wanted to talk to Mary (the sales girl) that assured us when we bought the car that they were a very reputable dealership and was not in the business of selling faulty cars. Mary acted very concerned and caring - however quickly put me on hold and transferred me back to Terry. I told Terry that we needed to discuss reversing the sale of this car and he stated "well that's not going to happen". I asked him why, and he proceeded to tell me that a sale was a sale and there is nothing he will do. I assume in an attempt to appease me - he reluctantly stated that he would "foot the bill" for a tow back to the dealership. I agreed to this and was called by a tow truck service about 10 minutes later. Needless to say, I am very upset with this car and do NOT feel that it is a mechanically sound car to have so many problems immediately after buying the car. I really hope this dealership stands up to their said reputation and reverses the sale of this car for us! I will post back an update of what happens. Buying a used car is a very risky purchase in this country, so the public needs to know when a dealership is not treating their customers fairly.

1
★☆☆☆☆

We bought a used car from this dealership about a week and a half ago. My initial thought of this dealership was that it was great! The salesman was not pushy and appeared to be very honest. However, it appears that I have been dupped into buying a lemon used car!!!! The car has not started for me three times due to a bad battery connection. The battery cables are just spliced wire clamped down on the connector which is really poor quality for a 2007 car and for this dealership to sell it that way! That is not the worst part though... today my car actually started smoking from the engine at a stop light! I was stranded!!!! I called the dealership and Terry (the used car manager) proceeded to tell me to tow the car myself to the nearest mechanic shop and call him from there to talk "authorizing repairs". He seemed very cold and uncaring on the phone. I would think he would be appalled that his dealership sold a car that left the customer stranded on the side of the road not even two weeks after buying the car!! I then said that I wanted to talk to Mary (the sales girl) that assured us when we bought the car that they were a very reputable dealership and was not in the business of selling faulty cars. Mary acted very concerned and caring - however quickly put me on hold and transferred me back to Terry. I told Terry that we needed to discuss reversing the sale of this car and he stated "well that's not going to happen". I asked him why, and he proceeded to tell me that a sale was a sale and there is nothing he will do. I assume in an attempt to appease me - he reluctantly stated that he would "foot the bill" for a tow back to the dealership. I agreed to this and was called by a tow truck service about 10 minutes later. Needless to say, I am very upset with this car and do NOT feel that it is a mechanically sound car to have so many problems immediately after buying the car. I really hope this dealership stands up to their said reputation and reverses the sale of this car for us! I will post back an update of what happens. Buying a used car is a very risky purchase in this country, so the public needs to know when a dealership is not treating their customers fairly.

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I have bought a car at Cannon over a year ago and have had it serviced a few times there! Unfortunately visited the Body Shop once as well. Everyone is so helpful!!! They have intelligent staff to always help me out when I have a questions. They are just awesome!

5
★★★★★

I have bought a car at Cannon over a year ago and have had it serviced a few times there! Unfortunately visited the Body Shop once as well. Everyone is so helpful!!! They have intelligent staff to always help me out when I have a questions. They are just awesome!

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Buyer Beware:

I promise to give my full and accurate account of my experience with Cannon Auto Group.

I bought a used car online from them through a posting in Auto Trader.

The car looked in good condition for a 2009. (Bought in 2012)
However there were some white marks on the hood, and roof.

So I asked the salesman about these marks if he could verify that they were just bug splatter or something that would wash off. He said there was no damage he could see,n o scratches or anything.

So I asked for pictures. They sent me only one of the 2 damage areas I inquired about, and one picture was taken in the shade. (Seemed kind of fishy, come to think about it.) I figured if it washed off of one spot it must be the same for the other.

IN REALITTY THEY HAD TAKEN THE CAR IN AND TRIED TO BUFF OUT THE WHITE SPOTS, BUT COULDN'T GET IT OUT SO THEY SENT A PICTURE OF IT IN THE SHADE TO HIDE THE DAMAGE.

So I asked them a couple times about it, and they kept acting like the car was in perfect condition, and just wanted to hurry up and get it shipped to me.

THIS WAS SO THEY COULD UNLOAD THIS PROBLEM CAR ON ME. ANYONE WHO WOULD HAVE SEEN IT IN PERSON WOULD NOT HAVE PAYED WHAT I PAYED FOR THE CAR. (Close to $24,000 for a damaged 2009 Saturn Outlook)j

When I got the car the body shop said that the damage was due to bugs that had splattered on the hood and the crown of the roof and had been left to bake into the paint gob. Acid in the bugs caused "etching" in the clear coat.

Now, the salesman was obviously aware of this and had flat out lied about the condition of the car. So I contacted the head guy at cannon automotive Terry Cannon, to inform him of his salesman's possibly intentional deception.

He said he would look into it. After a bunch of emails, photos of the car, and quotes for the repairs necessary for the car, he told me that it is all in how you define the word "damage".

Here is what he told me, something like, "My salesman did not intentionally deceive you, because the car is not damaged since scratches or minor dents and dings should be expected of a used car. So it is technically not damage. And we consider the price for the car to be a good deal, even if there was damage."

Yet I asked them specifically in an email, and on the phone, about any scratches or damage. I said, "What is the condition of the outside of the car, to verify there are no scratches that the paintjob is in perfect condition, otherwise let me know. Because I'm assuming there is no damage or scratches." (They never responded to that email, and swore to me on the phone it was not damaged.) And they decline to pay anything toward the damage.

SO BOTTOM LINE: The salesman will be willing to deceive you, because the owner of the company will support that type of intentional deception. And they won??t make it right, even if you give them the opportunity to do the right thing.

Keep in mind this is only the sales team, the service department may be a completely different story. In any case I would not take the chance if I were you.

1
★☆☆☆☆

Buyer Beware:

I promise to give my full and accurate account of my experience with Cannon Auto Group.

I bought a used car online from them through a posting in Auto Trader.

The car looked in good condition for a 2009. (Bought in 2012)
However there were some white marks on the hood, and roof.

So I asked the salesman about these marks if he could verify that they were just bug splatter or something that would wash off. He said there was no damage he could see,n o scratches or anything.

So I asked for pictures. They sent me only one of the 2 damage areas I inquired about, and one picture was taken in the shade. (Seemed kind of fishy, come to think about it.) I figured if it washed off of one spot it must be the same for the other.

IN REALITTY THEY HAD TAKEN THE CAR IN AND TRIED TO BUFF OUT THE WHITE SPOTS, BUT COULDN'T GET IT OUT SO THEY SENT A PICTURE OF IT IN THE SHADE TO HIDE THE DAMAGE.

So I asked them a couple times about it, and they kept acting like the car was in perfect condition, and just wanted to hurry up and get it shipped to me.

THIS WAS SO THEY COULD UNLOAD THIS PROBLEM CAR ON ME. ANYONE WHO WOULD HAVE SEEN IT IN PERSON WOULD NOT HAVE PAYED WHAT I PAYED FOR THE CAR. (Close to $24,000 for a damaged 2009 Saturn Outlook)j

When I got the car the body shop said that the damage was due to bugs that had splattered on the hood and the crown of the roof and had been left to bake into the paint gob. Acid in the bugs caused "etching" in the clear coat.

Now, the salesman was obviously aware of this and had flat out lied about the condition of the car. So I contacted the head guy at cannon automotive Terry Cannon, to inform him of his salesman's possibly intentional deception.

He said he would look into it. After a bunch of emails, photos of the car, and quotes for the repairs necessary for the car, he told me that it is all in how you define the word "damage".

Here is what he told me, something like, "My salesman did not intentionally deceive you, because the car is not damaged since scratches or minor dents and dings should be expected of a used car. So it is technically not damage. And we consider the price for the car to be a good deal, even if there was damage."

Yet I asked them specifically in an email, and on the phone, about any scratches or damage. I said, "What is the condition of the outside of the car, to verify there are no scratches that the paintjob is in perfect condition, otherwise let me know. Because I'm assuming there is no damage or scratches." (They never responded to that email, and swore to me on the phone it was not damaged.) And they decline to pay anything toward the damage.

SO BOTTOM LINE: The salesman will be willing to deceive you, because the owner of the company will support that type of intentional deception. And they won??t make it right, even if you give them the opportunity to do the right thing.

Keep in mind this is only the sales team, the service department may be a completely different story. In any case I would not take the chance if I were you.

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Recently purchased a Subaru from Cannon, best buying car experience I have ever had. Absolutely no hassle. Gave us a great trade-in value for our car and met the lowest price we had received from several different dealerships on the vehicle we purchased. Dave Mulder (General Sales Manager) was very professional, easy to work with, and presents himself in an honest and fair mannner. Kevin Wrynn was our salesman, also very professional, thorough, and courteous. I would strongly recommend when shopping for a vehicle to give this dealership a chance to sell you a new car.

5
★★★★★

Recently purchased a Subaru from Cannon, best buying car experience I have ever had. Absolutely no hassle. Gave us a great trade-in value for our car and met the lowest price we had received from several different dealerships on the vehicle we purchased. Dave Mulder (General Sales Manager) was very professional, easy to work with, and presents himself in an honest and fair mannner. Kevin Wrynn was our salesman, also very professional, thorough, and courteous. I would strongly recommend when shopping for a vehicle to give this dealership a chance to sell you a new car.

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I purchased a car from the mitsubishi dealership of Cannon. I received excellent service and was treated very good. This was my first time buying a new car and i was very satisfied with the result. I would recommend Cannon to others, and have done so.

4
★★★★☆

I purchased a car from the mitsubishi dealership of Cannon. I received excellent service and was treated very good. This was my first time buying a new car and i was very satisfied with the result. I would recommend Cannon to others, and have done so.

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