Lowe's Home Improvement

★☆☆☆☆
  • 8700 W Colonial Drive

    Orlando, FL 32818

    Map & Directions
  • 407-532-6884

About Lowe's Home Improvement

Categories
  • Home Improvement Stores
  • Hardware
  • Heavy Equipment Rental
  • Building Materials
  • Carpeting
  • Floor Coverings
  • BBQ & Grill Sales
  • Household Appliances
  • Outdoor Furniture
  • Lawn & Garden Equipment Manufacturers
Details
  • Shop Online
  • Kitchen Cabinets
  • Bathroom Accessories
  • Grills
  • Household Fans
  • Garage Doors
  • Carpeting
  • Tile
Hours
M-F 6am-10pm, Sa 7am-10pm, Su 8am-8pm
Associations
  • Lowe's Toolbox for Education
  • SkillsUSA
  • Lowe's Heroes
  • Boys & Girls Clubs of America
  • E2D
  • Eliminate the Digital Divide
  • Habitat for Humanity
  • Keep America Beautiful
  • Lowe’s Foundation
Emails
  • customercare@lowes.com
Phones
  • Fax (407-532-3119)
Year Established
  • 1946
Products
  • Hurricane Preparedness Supplies
  • Generators
  • Gas Cans
  • Batteries
  • Sump Pumps
  • Flashlights
  • Hurricane Shutters
  • First Aid Kits
  • Appliances
  • Bathroom
  • Building Supplies
  • Electrical
  • Flooring
  • Hardware
  • Heating & Cooling
  • Home Décor
  • Kitchen
  • Ceiling Fans
  • Lighting
  • Outdoors
  • Paint
  • Plumbing
  • Storage & Organization
  • Tools
  • Windows & Doors
Specialties
  • free delivery
  • free haul away
  • Lowe's gift cards
  • free shipping
  • easy returns
  • easy exchanges
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash
  • Diners Club
Brands
  • Husqvarna
  • Weber Grills
  • Allen + Roth
  • Harbor Breeze
  • Bosch
  • Kobalt
  • Stainmaster
  • Valspar
  • Pella
  • Pergo
  • Troy Bilt
  • Armstrong
  • American Standard
  • Whirlpool
  • Maytag
  • LG
  • GE
  • Samsung
  • Moen
  • Kohler
  • Nest
  • Frigidaire
  • Dewalt
  • Hitachi
  • Scotts
  • Olympic
  • 3M
  • Char-Broil
  • Master Forge
  • Hunter
  • Reliabilt
  • Jeld-Wen
  • Garden Treasures
  • Portfolio
  • Top Choice
  • EverTrue
  • Style Selections
  • Blue Hawk
  • AquaSource
  • Utilitech
  • Idylis
  • Gatehouse
  • Sta-Green
  • Holiday Living
  • Task Force
  • Project Source
  • Sylvania
  • Johns Manville
  • Owens Corning
  • James Hardie
Services
  • hurricane preparedness
  • bathroom remodel
  • blinds install
  • blown in insulation
  • cabinet install
  • carpet install
  • ceiling fan install
  • countertop install
  • decking install
  • dishwashing install
  • door install
  • fencing install
  • flooring install
  • garage door install
  • garage door opener install
  • gutter install
  • HVAC system install
  • kitchen appliance install
  • kitchen remodel
  • outdoor storage install
  • roofing install
  • siding install
  • toilet install
  • water heater install
  • window install
  • paint color matching service
  • in-store consultation and design services
  • in-store educational workshops
  • free computer project designs
  • in-store translation services
  • delivery services
Languages
  • English
  • Spanish
  • (in-store translation services available for other languages)

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first impression last for ever.This was my first time at lowes,-the one off route 50. I was on a bus going home and decided to stop at lowes to look at some electrical fixtures, not to buy just to compare prices after doing that I walk back to the bus stop a man was there two ladies came after.standing there for a few minutes I saw this man huge boby weight about 300 pounds walk out off lowes,walk out to the bus stop and said to me,IF I LOOK IN YOUR BAG WOULD I FIND ANY DRUGS? I said no, HE SAID OPEN YOUR BAG I open my bag, HE LOOKED,AND WALK BACK IN TO LOWES.he says nothing more to me. HE DIDN'T SHOW ME AN I.D.DIDN'T SAY HE WAS A SECURITY GUARD, NOR A POLICEMAN.I was shocked WHAT DID I DO WRONG? I wonder in surprise. I'M SCARED TO THINK THAT IT'S BECAUSE I AM BLACK,HOWEVER, THIS IS WHAT I AM SURE OF, I WON'T BE STOPPING THERE AGAIN!!!!

1
★☆☆☆☆

first impression last for ever.This was my first time at lowes,-the one off route 50. I was on a bus going home and decided to stop at lowes to look at some electrical fixtures, not to buy just to compare prices after doing that I walk back to the bus stop a man was there two ladies came after.standing there for a few minutes I saw this man huge boby weight about 300 pounds walk out off lowes,walk out to the bus stop and said to me,IF I LOOK IN YOUR BAG WOULD I FIND ANY DRUGS? I said no, HE SAID OPEN YOUR BAG I open my bag, HE LOOKED,AND WALK BACK IN TO LOWES.he says nothing more to me. HE DIDN'T SHOW ME AN I.D.DIDN'T SAY HE WAS A SECURITY GUARD, NOR A POLICEMAN.I was shocked WHAT DID I DO WRONG? I wonder in surprise. I'M SCARED TO THINK THAT IT'S BECAUSE I AM BLACK,HOWEVER, THIS IS WHAT I AM SURE OF, I WON'T BE STOPPING THERE AGAIN!!!!

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My friend and I are both writing because we believe we know why the sales dropped for Lowe's in the 4th quarter of 2006 11.5%...IT IS BECAUSE THEIR CUSTOMER SERVICE SUCKS!!! We have gone in numerous times to place orders for items to be installed in our home. Either no one is available or no one knows what they are doing. The few people you do find to ask questions are more often than not rude and patronizing. I myself placed an order for a countertop. The sales person lied to me saying Lowe's would charge $300 to install, but he would do it for only $100. I was not comfortable with that and chose to still go through Lowe's. Come to find out the installation fee was only $150 and the guy got so mad I did not go with him, he botched my order. He put in my telephone numbers completely wrong, which I feel was on purpose. When I complained to a supervisor, they made it clear they could care less. They took my number and after 3 weeks someone finally came and took measurements. They were nice and professional. Of course, they did not work for Lowe's. I was told to go to Lowe's a few days later and the measurements would be in. I waited 3 days and when I went no one could find my information. A supervisor told me someone would get back to me...I'm still waiting. After another month, I went in riled and ready to demand my money back. Shockingly (and I am being sarcastic when I say that) no one cared. I was telling my story to the person at the return counter and the entire time she was not looking at me, spoke to other people and occassionally threw a "I'm listening" over her shoulder at me. She even had the nerve to criticize another customer to me. Not the 1st time that has happened to me at Lowe's. She called the customer, who I found quite friendly, impatient. I retored, customers would be more patient if the store offered competent service. In the end, my money was returned. Lowe's took the loss on the cost of the measurements and another business was happy to take my money and completed the work professionally, efficiently and curteously. I will never again go to Lowe's for any service to my home. It may be a convenient store packed with a variety of items and services, but it is not worth the hassle. I would rather go to another place where there service is good and to top it off cheaper. My friend's worse experience was when she went to the windows department to order shutters. When she went in the 1st time there were a lot of people waiting for service. There was no one. She went to the front and was told 2 people were working there that day. When she returned and after another 15 minutes, still no one arrived. She had them page for someone and still nothing. A saleperson from another department came and told everyone no one was working that department after they had been waiting for 30 minutes and had been up to the front twice. She went home and returned 2 days later. That day the lady there was cutting some blinds and refused to assist me until she was done. She was taking a long time. Another customer, hit the button for service and she yelled at me that doing that would not get me service any sooner. At that point, after putting her in her place. I went and got my money back. Again, no one cared. Our opinion...why bother with this place. It is a pointless waste of time.

1
★☆☆☆☆

My friend and I are both writing because we believe we know why the sales dropped for Lowe's in the 4th quarter of 2006 11.5%...IT IS BECAUSE THEIR CUSTOMER SERVICE SUCKS!!! We have gone in numerous times to place orders for items to be installed in our home. Either no one is available or no one knows what they are doing. The few people you do find to ask questions are more often than not rude and patronizing. I myself placed an order for a countertop. The sales person lied to me saying Lowe's would charge $300 to install, but he would do it for only $100. I was not comfortable with that and chose to still go through Lowe's. Come to find out the installation fee was only $150 and the guy got so mad I did not go with him, he botched my order. He put in my telephone numbers completely wrong, which I feel was on purpose. When I complained to a supervisor, they made it clear they could care less. They took my number and after 3 weeks someone finally came and took measurements. They were nice and professional. Of course, they did not work for Lowe's. I was told to go to Lowe's a few days later and the measurements would be in. I waited 3 days and when I went no one could find my information. A supervisor told me someone would get back to me...I'm still waiting. After another month, I went in riled and ready to demand my money back. Shockingly (and I am being sarcastic when I say that) no one cared. I was telling my story to the person at the return counter and the entire time she was not looking at me, spoke to other people and occassionally threw a "I'm listening" over her shoulder at me. She even had the nerve to criticize another customer to me. Not the 1st time that has happened to me at Lowe's. She called the customer, who I found quite friendly, impatient. I retored, customers would be more patient if the store offered competent service. In the end, my money was returned. Lowe's took the loss on the cost of the measurements and another business was happy to take my money and completed the work professionally, efficiently and curteously. I will never again go to Lowe's for any service to my home. It may be a convenient store packed with a variety of items and services, but it is not worth the hassle. I would rather go to another place where there service is good and to top it off cheaper. My friend's worse experience was when she went to the windows department to order shutters. When she went in the 1st time there were a lot of people waiting for service. There was no one. She went to the front and was told 2 people were working there that day. When she returned and after another 15 minutes, still no one arrived. She had them page for someone and still nothing. A saleperson from another department came and told everyone no one was working that department after they had been waiting for 30 minutes and had been up to the front twice. She went home and returned 2 days later. That day the lady there was cutting some blinds and refused to assist me until she was done. She was taking a long time. Another customer, hit the button for service and she yelled at me that doing that would not get me service any sooner. At that point, after putting her in her place. I went and got my money back. Again, no one cared. Our opinion...why bother with this place. It is a pointless waste of time.

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Message from Lowe's Home Improvement

Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online at www.lowes.com or at your Orlando, FL Lowe’s store today to discover how easy it is to start improving your home and yard today.

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