The Sandpiper Beacon Beach Resort

★★★★☆
The Fun Place!
  • 17403 Front Beach Rd

    Panama City Beach, FL 32413

    Map & Directions
  • 850-234-2154

About The Sandpiper Beacon Beach Resort

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24/7

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Had a great stay!\r
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We came her with a group of couple friends - none of us have kids. \r
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We could tell the place is very family oriented, with kids games and activities happening throughout the day. This was great because it kept

3
★★★★★

Had a great stay!\r
\r
We came her with a group of couple friends - none of us have kids. \r
\r
We could tell the place is very family oriented, with kids games and activities happening throughout the day. This was great because it kept

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I checked a pet's welcome web site and they had an ad that said "no restriction on size of pet". I called on 10/5/2011 and talked to Kerri in Reservations at the resort. I told her I had an 80 pound dog. We talked about a dog walk/potty area. She said there was an area across the street and informed me of a $10.00 a day pet fee. I asked for a ground floor, ocean view non-smoking room with a king bed. I received a confirmation of 10/6/2011. You can image how surprised I was on Nov. 22 when I arrived and my booking was refused. I'm 65 years old and had just driven 12 hours in the rain from Indiana to Florida. Then at 5:30 pm to be refused a room because of my dog. I didn't try to hide the fact that my pet was a large dog, because I'd told their reservations clerk. Your night clerk whose initials are on the refund receipt was very, very rude. He didn't apologize for the problem, he didn't offer to help me find another room....he was just plain RUDE. I asked to speak to the manager and he said "you're looking at him." Then he walked over and threw my refund receipt on the counter and it landed on the floor. There were two young girls behind the desk who acted like they were scared to death of him and neither said a word. He pointed to some tiny print on the back of the booking about a pet 10 lb limit. My question is why wasn't I advised of this change from "no restriction on size of pet" to 10 lbs when I made the reservation. After returning home, I called and talked to a day time manager, named Steve Scott, and he said they accept 25 lb dogs. He offered me a 2-night stay in the off season for free, but I don't want to stay there. Apparently, they don't know what their dog weight policy is, but it's stricter than their hiring of security guard policy---see Families & Friends 4 A Safer Panama City Beach.

1
★☆☆☆☆

I checked a pet's welcome web site and they had an ad that said "no restriction on size of pet". I called on 10/5/2011 and talked to Kerri in Reservations at the resort. I told her I had an 80 pound dog. We talked about a dog walk/potty area. She said there was an area across the street and informed me of a $10.00 a day pet fee. I asked for a ground floor, ocean view non-smoking room with a king bed. I received a confirmation of 10/6/2011. You can image how surprised I was on Nov. 22 when I arrived and my booking was refused. I'm 65 years old and had just driven 12 hours in the rain from Indiana to Florida. Then at 5:30 pm to be refused a room because of my dog. I didn't try to hide the fact that my pet was a large dog, because I'd told their reservations clerk. Your night clerk whose initials are on the refund receipt was very, very rude. He didn't apologize for the problem, he didn't offer to help me find another room....he was just plain RUDE. I asked to speak to the manager and he said "you're looking at him." Then he walked over and threw my refund receipt on the counter and it landed on the floor. There were two young girls behind the desk who acted like they were scared to death of him and neither said a word. He pointed to some tiny print on the back of the booking about a pet 10 lb limit. My question is why wasn't I advised of this change from "no restriction on size of pet" to 10 lbs when I made the reservation. After returning home, I called and talked to a day time manager, named Steve Scott, and he said they accept 25 lb dogs. He offered me a 2-night stay in the off season for free, but I don't want to stay there. Apparently, they don't know what their dog weight policy is, but it's stricter than their hiring of security guard policy---see Families & Friends 4 A Safer Panama City Beach.

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Business Response:

Hi Peggy, we are sincerely sorry for the confusion. We have since found the error on the third party's pet's welcome web site you described, and asked them to correct their mistake. That information was entered there without our knowledge. We do have a small pet friendly policy, but our insurance carrier does restrict the weight of dogs we are allowed. We are actively working to increase this limit, however changes like this cannot be made mid-term to policies. Our website is very explicit about our policy, and our member of staff (Keri) would have explained the restriction to you on the telephone, as this is a very common question we get. However, we regret that you felt like you were treated by rude staff when you arrived, that is not acceptable. We would not have been able to offer you a different room, the rooms do not have different policies on pet weights, none of our rooms / suites are able to be used by pet owners with dogs larger than our weight limit (10lbs). It seems like a misunderstanding, that our staff should have handled better, and you should have been treated better, and we can understand your frustrations, especially after such a long drive. We sincerely apologize, and would like the opportunity to make it up to you.
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The Sandpiper was an awesome place for my family to stay! The rooms were clean and the staff was more than helpful! My kids loved all of the activities they had, like the movie nights, and the giant inflatable water slide. They had great rates and we got a great deal for a waterfront room! I would recommend this hotel to everyone looking for a fun, relaxing, family friendly resort!

5
★★★★★

The Sandpiper was an awesome place for my family to stay! The rooms were clean and the staff was more than helpful! My kids loved all of the activities they had, like the movie nights, and the giant inflatable water slide. They had great rates and we got a great deal for a waterfront room! I would recommend this hotel to everyone looking for a fun, relaxing, family friendly resort!

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1 out of 1 people found this review helpful.

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OUR FAMILY ENJOYED SO MANY ACTIVITIES AT THE RESORT. OUR BOYS ENJOYED THE FACE PAINTING, BALLOON ART AND MAGIC SHOW. WATCHING A MOVIE WHILE SWIMMING. DURING THE DAY BEHIND SANDPIPER ON THE BEACH WE RENTED JET SKIS, RODE THE BANANA BOAT RIDE AND PARA-SAILING. THREE POOLS TO CHOOSE FROM PLUS A VERY RELAXING LAZY RIVER. FOR THE OLDER KIDS, THERE WAS THE TIKI BAR WITH KAROKE AND A GREAT DJ, POOL TABLES. I COULD GO ON. OH YES, WE PLAYED MINITURE GOLF AND SHUFFLE BOARD. ONE NIGHT WE ENJOYED THE POLYNISIAN SHOW.VERY GOOD DANCERS. PLUS IT IS ONE MILE FROM PIER PARK. GREAT PLACE TO STAY WITH VERY CLEAN ROOMS. YOU WONT REGRET IT.

2
★★★★★

OUR FAMILY ENJOYED SO MANY ACTIVITIES AT THE RESORT. OUR BOYS ENJOYED THE FACE PAINTING, BALLOON ART AND MAGIC SHOW. WATCHING A MOVIE WHILE SWIMMING. DURING THE DAY BEHIND SANDPIPER ON THE BEACH WE RENTED JET SKIS, RODE THE BANANA BOAT RIDE AND PARA-SAILING. THREE POOLS TO CHOOSE FROM PLUS A VERY RELAXING LAZY RIVER. FOR THE OLDER KIDS, THERE WAS THE TIKI BAR WITH KAROKE AND A GREAT DJ, POOL TABLES. I COULD GO ON. OH YES, WE PLAYED MINITURE GOLF AND SHUFFLE BOARD. ONE NIGHT WE ENJOYED THE POLYNISIAN SHOW.VERY GOOD DANCERS. PLUS IT IS ONE MILE FROM PIER PARK. GREAT PLACE TO STAY WITH VERY CLEAN ROOMS. YOU WONT REGRET IT.

Pros: POOLS AND FAMILY NIGHTS

Cons: DONT HAVE ANY

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We have stayed at the Sandpiper Beacon once this year, and twice last year. Every time we have had alot of fun. The kids never are ready to leave, and always talk about our vacation once we get home. The rooms are clean, the staff is friendly and courteous. We have never had a problem. We have always received the room type we requested. When we take my mom and dad with us, we request the ground floor. Sometimes the ground floor is already booked, as we late to late to book our reservations, but the reservations people always tell me that in advance. Now, we book earlier and pay the guarantee fee for the first floor as it is well worth it to us.\r
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2
★★★★★

We have stayed at the Sandpiper Beacon once this year, and twice last year. Every time we have had alot of fun. The kids never are ready to leave, and always talk about our vacation once we get home. The rooms are clean, the staff is friendly and courteous. We have never had a problem. We have always received the room type we requested. When we take my mom and dad with us, we request the ground floor. Sometimes the ground floor is already booked, as we late to late to book our reservations, but the reservations people always tell me that in advance. Now, we book earlier and pay the guarantee fee for the first floor as it is well worth it to us.\r
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Pros: Clean beach, nice rooms, and lots of activities

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i have been here and enjoyed my stay for the most part the place was nice the servise was a diffrent story my family and i went down from georgia we did everything we were suppose to my mother called a month in advance and told them that she was pregnant and was within 3 months of her dude date they said that was no problem and we would be staying on the lower level. everything was fine untill we got down there we went to check in and had us staying on the 6th floor and the elivators were not working half of the time this is some place i will never return to i would not recommend this motel

2
★★☆☆☆

i have been here and enjoyed my stay for the most part the place was nice the servise was a diffrent story my family and i went down from georgia we did everything we were suppose to my mother called a month in advance and told them that she was pregnant and was within 3 months of her dude date they said that was no problem and we would be staying on the lower level. everything was fine untill we got down there we went to check in and had us staying on the 6th floor and the elivators were not working half of the time this is some place i will never return to i would not recommend this motel

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Business Response:

Hi Zachary! First of all, congratulations on your new brother / sister! We're sorry that your stay didn't go better for you. We do allow guests to pay a small amount extra per night to guarantee a ground level room, otherwise (if you prefer to not pay but take your chances) then we do our best possible to allocate you one when you arrive, and make a note on your reservation that you have a preference. If we are able to book these rooms to guests who pay and stay during your dates, then we are no longer able to accommodate your preference. We probably could have found your family a room closer to the ground floor though, and we completely understand your frustration with the situation, so we do apologize. Our elevators are maintained by a third party company with a fast response time to calls, however, they do go out of service at times, beyond our control. While we do everything possible to get things back up and running as soon as we can, we understand that it's annoying while you are here, and we are sorry. We regret to see that you wouldn't recommend us based on your stay, hopefully you'd consider giving us another opportunity to impress you. Thanks for your feedback though, it's what helps us to keep on improving.
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I was down for Thunder Beach fall and i have been here before. I have to say keep up the good work,you are the best, i cant think of one thing to say that was not good. I will keep coming back again and a again. O f all the places on the beach your number 1, I will keep telling every one i know to go there,Good service and you treat every one with respect , The shows are out of this world, and the bands are great.You really know how to spoil us,Thanks for ever thing you do.You have set example for the rest there to follow.You have a great staff. Tony Scott

5
★★★★★

I was down for Thunder Beach fall and i have been here before. I have to say keep up the good work,you are the best, i cant think of one thing to say that was not good. I will keep coming back again and a again. O f all the places on the beach your number 1, I will keep telling every one i know to go there,Good service and you treat every one with respect , The shows are out of this world, and the bands are great.You really know how to spoil us,Thanks for ever thing you do.You have set example for the rest there to follow.You have a great staff. Tony Scott

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1 out of 1 people found this review helpful.

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I liked this hotel because it offers many things for kids. My daughters loved the lazy river. My sister treated me and my daughters for a mini-vacation and we had a wonderful time with our kids. It's a great place to stay.

4
★★★★☆

I liked this hotel because it offers many things for kids. My daughters loved the lazy river. My sister treated me and my daughters for a mini-vacation and we had a wonderful time with our kids. It's a great place to stay.

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1 out of 1 people found this review helpful.

Message from The Sandpiper Beacon Beach Resort

Come and see why most guests never even leave the resort during their stay!

More about The Sandpiper Beacon Beach Resort

The Sandpiper Beacon Beach Resort is the ultimate family-friendly getaway destination. Deemed as "The Fun Place," you are sure to find plenty of on-site activities to keep the whole family entertained. When you're not romping on the sandy beaches, you can take a dip in the pool, play miniature golf, relax in the "Lazy River," or stop in the video game room. The rooms come complete with all standard amenities, and the casual beach vibe is sure to meet your vacation's standards.

 

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