Victorian Village Inc

★★☆☆☆
  • 6870 E Fowler Ave

    Tampa, FL 33617

    Cross street: at Gillette Ave

    Map & Directions
  • 813-989-0908

About Victorian Village Inc

Hours
m-sa 10-6 su 12-5:30

Shopping

Shopping
More choices in Tampa:
Resultset_next

Sears Auto Center

2266 University Square Mall Tampa, FL

Resultset_next

Kathy's Gifts & Flowers

10329 Cross Creek Blvd # B Tampa, FL

2.3333 3
Hi! Sign in to let us know how Victorian Village Inc was?
Write a Review
.

If you value service at any level avoid this place. My wife received a Kindle Vera Bradley cover from her Mother as a gift. Her mother had purchased it earlier in the year. The problem was it was for the wrong Kindle. They went to exchange it and that was when the trouble began. Because the time before the return was longer than their policy they would not take it back. She quickly pointed out to the manager that the exact same piece was sitting displayed on a shelf.

The Manager was quick to point out that it had been out of their care, and there for could not take it back (WTF). She pointed out that it had been wrapped and he could inspect it. The Manager stood firm on his policy even though his (on the shelf) had dust on it.

The end of this story is very sad for a local business person. They lost several hundred dollars of sales, and my wife will not be returning. She does not feel that she can give anyone a gift from here, as they will never be able to return it.

As a business person myself, I can tell you that the only thing in business that matters is taking care of your customers. Policies are only in place as a guideline to protect you from bad business decisions. This Policy does not seem to be realistic for today??s shoppers.

1
★☆☆☆☆

If you value service at any level avoid this place. My wife received a Kindle Vera Bradley cover from her Mother as a gift. Her mother had purchased it earlier in the year. The problem was it was for the wrong Kindle. They went to exchange it and that was when the trouble began. Because the time before the return was longer than their policy they would not take it back. She quickly pointed out to the manager that the exact same piece was sitting displayed on a shelf.

The Manager was quick to point out that it had been out of their care, and there for could not take it back (WTF). She pointed out that it had been wrapped and he could inspect it. The Manager stood firm on his policy even though his (on the shelf) had dust on it.

The end of this story is very sad for a local business person. They lost several hundred dollars of sales, and my wife will not be returning. She does not feel that she can give anyone a gift from here, as they will never be able to return it.

As a business person myself, I can tell you that the only thing in business that matters is taking care of your customers. Policies are only in place as a guideline to protect you from bad business decisions. This Policy does not seem to be realistic for today??s shoppers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have shopped at Victorian Village for many years but will not be returning after my latest experience. I had purchased a gift for a friend at the store and she needed to return it as it was defective. When she went to exchange the merchandise for another that worked, they would not do so despite the fact that the merchandise was bearing their logo on the gift box. I had thrown out the receipt after cleaning out my wallet. When I spoke with the manager, he was extremely unfriendly, suggested that it was possible that we "stole" the merchandise and he had no way of knowing that it came from their store. (Despite the fact that the gift box was bearing their logo and had been wrapped at their store!). I offered to present my bank transaction as proof that the merchandise was purchased there and he told me he couldn't guarantee that he would take it back. When I told him it was unlikely that I'd be shopping at his establishment again, he told me he really had no reason to help me out now. It is very evident that good customer service is not a priority at Victorian Village.

0
★☆☆☆☆

I have shopped at Victorian Village for many years but will not be returning after my latest experience. I had purchased a gift for a friend at the store and she needed to return it as it was defective. When she went to exchange the merchandise for another that worked, they would not do so despite the fact that the merchandise was bearing their logo on the gift box. I had thrown out the receipt after cleaning out my wallet. When I spoke with the manager, he was extremely unfriendly, suggested that it was possible that we "stole" the merchandise and he had no way of knowing that it came from their store. (Despite the fact that the gift box was bearing their logo and had been wrapped at their store!). I offered to present my bank transaction as proof that the merchandise was purchased there and he told me he couldn't guarantee that he would take it back. When I told him it was unlikely that I'd be shopping at his establishment again, he told me he really had no reason to help me out now. It is very evident that good customer service is not a priority at Victorian Village.

.

This is a delightful combination of tea room and gift shops. The tea room is excellent. Very friendly staff. Great for ladies lunch or showers. The food is wonderful. Beautiful decor. Very relaxing. The gift shops have a wide variety of items. You can find that very special gift here. Reservations are a good idea, it is usually busy.

5
★★★★★

This is a delightful combination of tea room and gift shops. The tea room is excellent. Very friendly staff. Great for ladies lunch or showers. The food is wonderful. Beautiful decor. Very relaxing. The gift shops have a wide variety of items. You can find that very special gift here. Reservations are a good idea, it is usually busy.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Victorian Village Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review