Florida Towncar Services

★★★★☆
  • 2003 Scranton Ave Ste 350

    Orlando, FL 32826

    Map & Directions
  • 407-277-5466

About Florida Towncar Services

3.5 4
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I would NEVER recommend this company to ANYBODY!! I was told when I booked the reservation that our driver would meet us in baggage claim at the airport. When asked about the time our flight would arrive, I told him 9:30pm. He said it

3
★★★★★

I would NEVER recommend this company to ANYBODY!! I was told when I booked the reservation that our driver would meet us in baggage claim at the airport. When asked about the time our flight would arrive, I told him 9:30pm. He said it

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This car service was terrible, our driver Tony on pickup was fine. Our return trip the driver was rude to us both over a little card. Worse yet, he answered his cell phone (hands free) but was writing down the next customers information

3
★★★★★

This car service was terrible, our driver Tony on pickup was fine. Our return trip the driver was rude to us both over a little card. Worse yet, he answered his cell phone (hands free) but was writing down the next customers information

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We recently had a miserable experience with Flordia Towncar Service. When making our reservation, we explicitly asked for a car seat and received email confirmation indicating our request had been received. We also directly asked in a separate email to the company make absolutely sure they could provide a suitable car seat. When picked up from the airport, no car seat was available, forcing us to endanger our daughter and violate Florida laws. The driver indicated he had not heard we needed a car seat. We had him report the problem to Florida Towncar Service and were assured it would be corrected for our return to airport trip. It wasn??t. The driver showed up and, yet again, had not received instructions to bring a car seat. This time, we directly called Florida Towncar Service to complain. After explaining the problem and asking how this mistake could have occurred, the ??customer service? agent became enraged and started screaming back at us and refused to stop talking. Despite our clear e-mail confirmation, the agent claims he had no record of us needing a car seat, and apparently had no note of our complaint when picked up from the airport. He was either lying, having already been notified by the driver of our problem, or they have a completely incompetent reservation service. In either case, Florida Towncar Service was a terrible experience. We would NOT recommend them to anyone and will never use them again.

0
★☆☆☆☆

We recently had a miserable experience with Flordia Towncar Service. When making our reservation, we explicitly asked for a car seat and received email confirmation indicating our request had been received. We also directly asked in a separate email to the company make absolutely sure they could provide a suitable car seat. When picked up from the airport, no car seat was available, forcing us to endanger our daughter and violate Florida laws. The driver indicated he had not heard we needed a car seat. We had him report the problem to Florida Towncar Service and were assured it would be corrected for our return to airport trip. It wasn??t. The driver showed up and, yet again, had not received instructions to bring a car seat. This time, we directly called Florida Towncar Service to complain. After explaining the problem and asking how this mistake could have occurred, the ??customer service? agent became enraged and started screaming back at us and refused to stop talking. Despite our clear e-mail confirmation, the agent claims he had no record of us needing a car seat, and apparently had no note of our complaint when picked up from the airport. He was either lying, having already been notified by the driver of our problem, or they have a completely incompetent reservation service. In either case, Florida Towncar Service was a terrible experience. We would NOT recommend them to anyone and will never use them again.

Cons: Inconsiderate, incompetent

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I was picked up by Florida Towncar Service to be taken to the Orlando Airport, I was picked up late, the driver had to stop to get gas and the end result? I missed my flight. To add insult to injury, I contacted the ower of the company and was given an extremely rude reply, and told it was my fault, and not his service that caused me to miss my flight, no offer of a refund or any offer of any type to smooth the waters, I would NEVER use this service again, nor would I recommend it to anyone.

They have much to learn in the customer service field.

0
★☆☆☆☆

I was picked up by Florida Towncar Service to be taken to the Orlando Airport, I was picked up late, the driver had to stop to get gas and the end result? I missed my flight. To add insult to injury, I contacted the ower of the company and was given an extremely rude reply, and told it was my fault, and not his service that caused me to miss my flight, no offer of a refund or any offer of any type to smooth the waters, I would NEVER use this service again, nor would I recommend it to anyone.

They have much to learn in the customer service field.

Pros: None

Cons: Too many to list in this small space

 

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