I will never buy from this dealership again!! After having my Murano for 1 week(yes one week) the battery went dead. The sales person, Bill Hyde, during examining the car before I bought it, even commented on how good and reliable the battery was, and described how they put brand new batteries in to make the cars 'like new'. I jump started it and returned to the dealership where they told me it would cost me $150 to replace. Hank Gabriel said they do not warranty the battery and the best they could do was sell me a battery at cost ($90). I was told by Hank that "no one warranties their batteries." BUT, everyplace does... even Walmart!!!! The only place that doesn't is GETTEL NISSAN!!!! I even asked Hank to talk to someone else that could help me and his response was, "go ahead, it all filters back to me and will do you no good." I feel lied to and cheated; I have never experienced such awful customer service. I met Jim Gettel once, and I think that if he knew how horrible his general manager and staff treated their customers, he would be disgusted too! I have owned a business myself for 24 years, and if someone has a problem after one week- or longer- I resolve that problem at no cost.
I just took my 2011 Nissan Sentra in for an oil change. Even though they are going through a remodel, my car was serviced quickly with no hassle. I was treated to donuts and coffee and everyone was pleasant. They have a new general manager there now and I expect to see some major improvements at this site.
I purchased my 2000 Nissan Sentra in 2000 at this location. It was my first new car and I was 19 years old. Unforunately they totally raped me and even w/ my good credit I signed for an 11% interest rate. They promised things that weren't in the contract that I never ended up receiving.
Later I refinanced the car @ 6%, crashed it, then bought another. I've learned my lesson and now am happy with my Mazda and can negotiate a great deal on a car. From my prior experience at this stealership, I wouldn't recommend anyone go here. If I was buying a Nissan, I would do so in Brandon, FL where I've done two test drives of Nissans and both were positive experiences (but no purchases done there).
CONS: Pushy Liars, Overpriced, Scammy
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