Absolutely Optical

★★★★★
  • 2223 N West Shore Blvd Ste 169B

    Tampa, FL 33607

    Map & Directions
  • 813-348-9696

About Absolutely Optical

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Stay away from this place and they also own Eye Trends....THE WORST CUSRTOMER SERVICE!!!

3
★★★★★

Stay away from this place and they also own Eye Trends....THE WORST CUSRTOMER SERVICE!!!

.

Only One and a half months to get new lenses for my sunglasses and reading glasses....and only $1000.... And only 5 or 6 trips back and forth to the store only to find that "the lab messed up your prescription again"....and only being

3
★★★★★

Only One and a half months to get new lenses for my sunglasses and reading glasses....and only $1000.... And only 5 or 6 trips back and forth to the store only to find that "the lab messed up your prescription again"....and only being

.

What can I say that has not already been said? Well, it is all true. " Don't Even Bother, Terrible Customer Service, Misleading, Disrespectful, Rude, Questionable Services ". Big mistake when I chose to let Dr. Well ( owner ) give me an

3
★★★★★

What can I say that has not already been said? Well, it is all true. " Don't Even Bother, Terrible Customer Service, Misleading, Disrespectful, Rude, Questionable Services ". Big mistake when I chose to let Dr. Well ( owner ) give me an

.

One star only because you can't give a zero! This store has the rudest employees and could care less about customer service. I went in for a routine glasses and contact fitting and during the exam was pushed pretty heavily to do a more

3
★★★★★

One star only because you can't give a zero! This store has the rudest employees and could care less about customer service. I went in for a routine glasses and contact fitting and during the exam was pushed pretty heavily to do a more

.

I have visited this store on several occasions because I am too lazy to look for another optical shop. I have tolerated lack of staffing and how long it takes to get a pair of glasses due to the sheer amount of folks that walk in from the

3
★★★★★

I have visited this store on several occasions because I am too lazy to look for another optical shop. I have tolerated lack of staffing and how long it takes to get a pair of glasses due to the sheer amount of folks that walk in from the

.

I went to Absolutely Optical after I looked them up on the VSP website. I called to make an appt. to get contact and glasses script. When I explained to the employee what I wanted, I asked how much it would cost me and he said only my

3
★★★★★

I went to Absolutely Optical after I looked them up on the VSP website. I called to make an appt. to get contact and glasses script. When I explained to the employee what I wanted, I asked how much it would cost me and he said only my

.

There should be a ZERO star to rate this place. (The International Mall store)\r
\r
It's not about the store, but their curstomer service.\r
\r
Friday 11/18/2011 around 5:00pm, there was just one person in the store (Angelo) who was behind

3
★★★★★

There should be a ZERO star to rate this place. (The International Mall store)\r
\r
It's not about the store, but their curstomer service.\r
\r
Friday 11/18/2011 around 5:00pm, there was just one person in the store (Angelo) who was behind

.

I appreciated the personal attention when it came to selecting my frames. I loved that I had the freedom of choosing the style I wanted and not what someone thought I should have. Super friendly staff!

3
★★★★★

I appreciated the personal attention when it came to selecting my frames. I loved that I had the freedom of choosing the style I wanted and not what someone thought I should have. Super friendly staff!

.

I found so many glasses and sunglasses to choose from I need to bring my friend Suzie. They have almost every designer. The staff was very nice to me. I can't understand what the couple sourpuss reviews are about. It was really busy on

3
★★★★★

I found so many glasses and sunglasses to choose from I need to bring my friend Suzie. They have almost every designer. The staff was very nice to me. I can't understand what the couple sourpuss reviews are about. It was really busy on

.

Agree with the rest of reviewers. I wish there was an option for negative stars! They don't deserve the 1 star.\r
International Mall should evict this trash. \r
First of all Dr Weil and his staff are all very creepy. \r
I also

3
★★★★★

Agree with the rest of reviewers. I wish there was an option for negative stars! They don't deserve the 1 star.\r
International Mall should evict this trash. \r
First of all Dr Weil and his staff are all very creepy. \r
I also

.

Do not go there. I am giving one star because zero is not an option, but they dont deserve one star

0
★☆☆☆☆

Do not go there. I am giving one star because zero is not an option, but they dont deserve one star

Cons: Horrible srvices

.

Can I give negative stars? I can't even begin to express how poorly my mother was treated here.

She had a scratch on one of her lenses, so she took it back to be replaced under warranty. They sent it out to the lab, and she finally received them back 3 weeks later.

She had been getting headaches wearing her glasses so after awhile she thought her eyes got worse and her prescription needed to be updated. When she went to her eye doctor, the Dr. said that one of her lenses was incorrect. The lense had been replaced with a lense for myopic patients. Luckily, except for the headaches, it didn't do any damage to her eyes.

Now, unless the lense is a bifocal, who can tell the difference? No layman that's for sure! Only the Dr. who puts the lense in a machine!
So my mom went back to Absolutely Optical who told her that the lenses are only guaranteed for 6 months and they refused to replace it! They said it was the lab's mistake. Now, I understand not replacing the lenses after 6 months if the patient's rx changed without the fault of the company. However, the lab put in the wrong lense! It's not like her rx got worse and she's expecting them to update her rx for free.

What kind of company outsources work and doesn't check to make sure it's correct before giving it to the customer? Especially when it's something that has the potential to hurt or harm another human being? Luckily, this particular type of lense had the correct strength and did not do any harm except for the headaches, but what if it had? Eyesight declines naturally as you age. We don't need irresponsible people to help that along.

Of course, my mother was upset! But instead of admitting fault and making a long term customer (who has brought business from both herself and my father to them) happy, they told her to take her business elsewhere! Can you believe the audacity? Some people have no morals.

Yes, this place is conveniently located at the mall, but that doesn't give them the right to treat their customers poorly. Avoid them at all costs. Bring your business to people who treat others with respect and descency.

0
★☆☆☆☆

Can I give negative stars? I can't even begin to express how poorly my mother was treated here.

She had a scratch on one of her lenses, so she took it back to be replaced under warranty. They sent it out to the lab, and she finally received them back 3 weeks later.

She had been getting headaches wearing her glasses so after awhile she thought her eyes got worse and her prescription needed to be updated. When she went to her eye doctor, the Dr. said that one of her lenses was incorrect. The lense had been replaced with a lense for myopic patients. Luckily, except for the headaches, it didn't do any damage to her eyes.

Now, unless the lense is a bifocal, who can tell the difference? No layman that's for sure! Only the Dr. who puts the lense in a machine!
So my mom went back to Absolutely Optical who told her that the lenses are only guaranteed for 6 months and they refused to replace it! They said it was the lab's mistake. Now, I understand not replacing the lenses after 6 months if the patient's rx changed without the fault of the company. However, the lab put in the wrong lense! It's not like her rx got worse and she's expecting them to update her rx for free.

What kind of company outsources work and doesn't check to make sure it's correct before giving it to the customer? Especially when it's something that has the potential to hurt or harm another human being? Luckily, this particular type of lense had the correct strength and did not do any harm except for the headaches, but what if it had? Eyesight declines naturally as you age. We don't need irresponsible people to help that along.

Of course, my mother was upset! But instead of admitting fault and making a long term customer (who has brought business from both herself and my father to them) happy, they told her to take her business elsewhere! Can you believe the audacity? Some people have no morals.

Yes, this place is conveniently located at the mall, but that doesn't give them the right to treat their customers poorly. Avoid them at all costs. Bring your business to people who treat others with respect and descency.

Pros: can't think of one...

Cons: cust. service is apparently not in their mission statement

.

I recently had an exam and prescription filled here. While the optometrist has the latest in digital equipment which did lead to a good prescription, his staff is not terribly helpful, quick or informative, or friendly. They also made a point of arguing about who was supposed to covering a shift (one didn't call in) in front of us as customers (very unprofessional), my insurance covered most of the visit for the exam and part for glasses... HOWEVER, literally nothing in the way of frames was under $175 except a couple ugly choices. This is a DESIGNER eyewear store which I wasn't aware of when I made the appointment (should have known being in the international mall..) but, even my pair of $200 minimum frills frames snapped in about 3 days!!! I had to take it back and the only person in the store in the middle of the day, a rather rude young man told me he didn't have time to fix them, I'd have to leave them off and come back... I said I'd pick them up the next day... I did and I'd never go back. All in all, while the prescription was good due to the high technology of the equipment, the products are overly priced, the service is poor and the follow-up even worse.

0
★☆☆☆☆

I recently had an exam and prescription filled here. While the optometrist has the latest in digital equipment which did lead to a good prescription, his staff is not terribly helpful, quick or informative, or friendly. They also made a point of arguing about who was supposed to covering a shift (one didn't call in) in front of us as customers (very unprofessional), my insurance covered most of the visit for the exam and part for glasses... HOWEVER, literally nothing in the way of frames was under $175 except a couple ugly choices. This is a DESIGNER eyewear store which I wasn't aware of when I made the appointment (should have known being in the international mall..) but, even my pair of $200 minimum frills frames snapped in about 3 days!!! I had to take it back and the only person in the store in the middle of the day, a rather rude young man told me he didn't have time to fix them, I'd have to leave them off and come back... I said I'd pick them up the next day... I did and I'd never go back. All in all, while the prescription was good due to the high technology of the equipment, the products are overly priced, the service is poor and the follow-up even worse.

Pros: High tech equipment for exam

Cons: Extremely overpriced mostly designer only frames

 

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