Willowbrooke Apartments

★★★☆☆
  • 1100 Oakbridge Pkwy

    Lakeland, FL 33803

    Map & Directions
  • 863-647-2338

About Willowbrooke Apartments

Hours
Mon-Fri 8:30am-5:30pm, Sat 10am-5pm

Real Estate

Real Estate
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WillowBrooke Apartments, Lakeland Fl Apartments, with 1,2 & 3 bedrooms boasts meticulous landscaping, private lakes & lots of opportunities for recreation.

3
★★★★★

WillowBrooke Apartments, Lakeland Fl Apartments, with 1,2 & 3 bedrooms boasts meticulous landscaping, private lakes & lots of opportunities for recreation.

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I do not live at this complex, but I visited in hopes of learning more about it. Instead, I was confronted with an unfriendly and unprofessional staff that seemed to know nothing about their rental vacancies and such. I have never been treated so rudely by a person who I thought would be open and willing to take my business. To those even thinking about visiting Willowbrooke; avoid this leasing office! I feel sorry for those that have to deal with this staff on a regular basis.

1
★★☆☆☆

I do not live at this complex, but I visited in hopes of learning more about it. Instead, I was confronted with an unfriendly and unprofessional staff that seemed to know nothing about their rental vacancies and such. I have never been treated so rudely by a person who I thought would be open and willing to take my business. To those even thinking about visiting Willowbrooke; avoid this leasing office! I feel sorry for those that have to deal with this staff on a regular basis.

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I've lived at Willowbrooke for 2 years. Although thrilled with the location and aesthetics, I must make prospective renters aware of the unprofessional office staff. The turnover rate in the office is unbelievable. Back in 2005, there were two women who did nothing but gossip, paint their nails and treat people as if no-one was as important as what they were talking about. Rude, rude, rude. I've seen the newest leasing agent be horribly unprofessional with residents and staff, alike. She acts as if she is Queen Bee, and we all must bow to her almighty presence. God forbid you need to ask about the weight room, register a guest, pick up an air filter or arrive 2 minutes before opening...you might as well forget it! While my main complaint has always been the leasing agent/agents, the Manager seems to be invisible. I cannot begin to count the number of times in the last year that she has been gone to a doctor's appointment, helping her kid with a project, etc. I understand everyone is entitled to appointments and occasional days off, but I'd have to say she is definitely off more than she is working. When she is there, she is primping to look good for her boyfriend, worrying about a broken nail, griping about expenses, etc. All in all, just about the most unprofessional office staff I have ever witnessed anywhere, not just in apartment offices.\r\n\r\nMaintenance is pretty good, depending on which one of the 3 men you get to fix your problem. I've had my air conditioner quit and my water heater go out. The skinny guy who fixed my air conditioner knew exactly what he was doing, was friendly, fast and neat. He got it up and running in no time and I was very pleased with the whole experience. When my water heater went out, I waited for 3 days, a very young, dark guy came and I swear, he didn't have a clue! He had to call his supervisor, who came and fixed it, only to have it go out again the next day! I specifically requested the skinny guy and sure enough, no more problems.

1
★★☆☆☆

I've lived at Willowbrooke for 2 years. Although thrilled with the location and aesthetics, I must make prospective renters aware of the unprofessional office staff. The turnover rate in the office is unbelievable. Back in 2005, there were two women who did nothing but gossip, paint their nails and treat people as if no-one was as important as what they were talking about. Rude, rude, rude. I've seen the newest leasing agent be horribly unprofessional with residents and staff, alike. She acts as if she is Queen Bee, and we all must bow to her almighty presence. God forbid you need to ask about the weight room, register a guest, pick up an air filter or arrive 2 minutes before opening...you might as well forget it! While my main complaint has always been the leasing agent/agents, the Manager seems to be invisible. I cannot begin to count the number of times in the last year that she has been gone to a doctor's appointment, helping her kid with a project, etc. I understand everyone is entitled to appointments and occasional days off, but I'd have to say she is definitely off more than she is working. When she is there, she is primping to look good for her boyfriend, worrying about a broken nail, griping about expenses, etc. All in all, just about the most unprofessional office staff I have ever witnessed anywhere, not just in apartment offices.\r\n\r\nMaintenance is pretty good, depending on which one of the 3 men you get to fix your problem. I've had my air conditioner quit and my water heater go out. The skinny guy who fixed my air conditioner knew exactly what he was doing, was friendly, fast and neat. He got it up and running in no time and I was very pleased with the whole experience. When my water heater went out, I waited for 3 days, a very young, dark guy came and I swear, he didn't have a clue! He had to call his supervisor, who came and fixed it, only to have it go out again the next day! I specifically requested the skinny guy and sure enough, no more problems.

Pros: Location, location, location! Nice landscaping

Cons: Rude, unprofessional office staff, occasional noise from shopping center parking lot maintenance

 

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