Lake Regional Urgent Care

★★☆☆☆
  • 8404 Us Highway 441

    Leesburg, FL 34788

    Map & Directions
  • 352-315-8881

About Lake Regional Urgent Care

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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2.0 4
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The Front Staff is extremely rude especially in the Leesburg location. Are any of them qualified or educated enough to work in a medical office?

1
★☆☆☆☆

The Front Staff is extremely rude especially in the Leesburg location. Are any of them qualified or educated enough to work in a medical office?

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My son was having an anxiety attack at their front door, they had not opened yet, the staff came out and said they would open in 10 minutes and I could go down the road to the ER or call 911, well, by the time they finally saw how serious it was, he was practically unconscious--they staff was horrible, the other patients waiting inside were shocked and then they had the audacity to actually change me for the visit!! I had called 911 and they arrived and transported us to Waterman Hospital in Tavares--I will never ever step a foot in that building--they staff is simply horrible. They will not return any of my calls regarding the above, so that says alot to me--they are not professionals--all of them from front desk, nurses to the physcians all need some help!!!

1
★☆☆☆☆

My son was having an anxiety attack at their front door, they had not opened yet, the staff came out and said they would open in 10 minutes and I could go down the road to the ER or call 911, well, by the time they finally saw how serious it was, he was practically unconscious--they staff was horrible, the other patients waiting inside were shocked and then they had the audacity to actually change me for the visit!! I had called 911 and they arrived and transported us to Waterman Hospital in Tavares--I will never ever step a foot in that building--they staff is simply horrible. They will not return any of my calls regarding the above, so that says alot to me--they are not professionals--all of them from front desk, nurses to the physcians all need some help!!!

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1 out of 1 people found this review helpful.

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While the service at Lake Regional Urgent Care Center in The Villages, Florida is fine there billing system and personnel are not up to speed on servicing Government TriCare Claims. They inappropriately charged me for a cost share which was not due or owed. Even after receiving the Explanation of Benefits that showed I was not responsible they refused to refund my payment. I had to go to Visa and dispute the charge to finally get results.

0
★☆☆☆☆

While the service at Lake Regional Urgent Care Center in The Villages, Florida is fine there billing system and personnel are not up to speed on servicing Government TriCare Claims. They inappropriately charged me for a cost share which was not due or owed. Even after receiving the Explanation of Benefits that showed I was not responsible they refused to refund my payment. I had to go to Visa and dispute the charge to finally get results.

Pros: Care was adequate

Cons: Billing

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We have been very pleased with the service at LRUC. The doctors there are very skilled both in the medical field as well as patient care. When you are a patient, they make you feel like they are genuinely interested in your care, and not just rushing you through as a number.The wait time is very reasonable and they are very quick to give a diagnosis. We HIGHLY recommend Lake Regional Urgent Care!!!!

~The Jenkins Family
Lady Lake, FL

5
★★★★★

We have been very pleased with the service at LRUC. The doctors there are very skilled both in the medical field as well as patient care. When you are a patient, they make you feel like they are genuinely interested in your care, and not just rushing you through as a number.The wait time is very reasonable and they are very quick to give a diagnosis. We HIGHLY recommend Lake Regional Urgent Care!!!!

~The Jenkins Family
Lady Lake, FL

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