Gene Perez Auto Body Repairs

★★★★☆
  • 5131 W Hanna Ave

    Tampa, FL 33634

    Map & Directions
  • 813-881-9700

About Gene Perez Auto Body Repairs

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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In response to fabiola123 (Dr. Selina Lin Hofmann):\r
\r
It is mind boggling that a medical professional does not possess the mental capacity to understand what documenting prior damage means. If you bring a car into any repair facility,

3
★★★★★

In response to fabiola123 (Dr. Selina Lin Hofmann):\r
\r
It is mind boggling that a medical professional does not possess the mental capacity to understand what documenting prior damage means. If you bring a car into any repair facility,

.

TERRIBLE CUSTOMER SERVICE!! And they LIE! I agree with all the previous posts that Gene Perez has the worst customer service. It is actually David Perez "Director of Operations" that lacks all customer service skills. He is one of those

3
★★★★★

TERRIBLE CUSTOMER SERVICE!! And they LIE! I agree with all the previous posts that Gene Perez has the worst customer service. It is actually David Perez "Director of Operations" that lacks all customer service skills. He is one of those

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Absolute worst customer service is right. The quality of the repair they did on my mazda was horrible. Because they did such a horrible job repairing my car, it leaked around 5-6 gallons of water in my trunk.No telling what other long term

3
★★★★★

Absolute worst customer service is right. The quality of the repair they did on my mazda was horrible. Because they did such a horrible job repairing my car, it leaked around 5-6 gallons of water in my trunk.No telling what other long term

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Took over two weeks for 1/2 inch repair to bumper on 2004 Porsche Carerra. Was called after a week to pick up. Drove 23 miles to be told that my car was not ready, and they mixed it up with another one. Waited 10 more days.

Additionally, in the sunlight, the paint is not a great match, which suggests to me that they do not use factory paint.

1
★★☆☆☆

Took over two weeks for 1/2 inch repair to bumper on 2004 Porsche Carerra. Was called after a week to pick up. Drove 23 miles to be told that my car was not ready, and they mixed it up with another one. Waited 10 more days.

Additionally, in the sunlight, the paint is not a great match, which suggests to me that they do not use factory paint.

Pros: Friendly shop

Cons: My experience

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Mr. Cherry,

You neglected to inform the public that not only has the insurance company reviewed your vehicle and stated that everything was correct, but you threatened an insurance appraiser over the phone AND text message, and also "pretended" to run your vehicle into the body shop entrance at Ferman (accelerated towards the door, and slammed on the brakes at the last minute). Sir, when you act in this manner people do not want to deal with you. I'm sorry that you feel that we did not repair your car to your satisfaction, but we cannot repair things that were already damaged. I personally went over your car with you when you came in, and none of these problems existed then.

5
★★★★★

Mr. Cherry,

You neglected to inform the public that not only has the insurance company reviewed your vehicle and stated that everything was correct, but you threatened an insurance appraiser over the phone AND text message, and also "pretended" to run your vehicle into the body shop entrance at Ferman (accelerated towards the door, and slammed on the brakes at the last minute). Sir, when you act in this manner people do not want to deal with you. I'm sorry that you feel that we did not repair your car to your satisfaction, but we cannot repair things that were already damaged. I personally went over your car with you when you came in, and none of these problems existed then.

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All of you with similar stories, please file complaints with BBB!
It may be the only way to resolve this.

My story is as follows: FYI: They don't see a problem with the car. I think they are using what was once a great reputation and no longer care about actually repairing things correctly. They treat me as if I don't know what I am talking about, but have never asked about my prior military or racing experience when dealing with automobiles. I have expert witnesses that agree that supports on the front of my car are almost one inch higher on one side than the other

When I took possession of my car, one head lamp was pointed toward the sky and the other was pointed toward the ground, the hood was not installed properly (you can stick your finger under it while closed), and the fenders do not line up. The manager made two attempts to repair these problems, but was never able to resolve them and only made them worse.

I took the car to the Mazda repair facility in Lakeland and to one other really well known shop in another city for review. Both shops concluded that there was a difference in height between the front left and front right side of the car. The cause of this problem is an improperly installed support. This one problem led to the following list of problems, which are still in need of repair to this day:

a)The front headlamps are improperly installed
b)The hood has a lip on one side large enough to stick a small finger under
c)The hood is lopsided
d)The front left fender does not curve down
e)The front right fender does not curve down
f)The front bumper is lopsided and thus has a crease in the passenger side because it is also lopsided
g)The passenger side bumper, which was not damaged in the accident, has body filler on an edge (which shows even at a distance) because the repair shop attempted to cover up the fact that the panels do not line up) Both shops concluded that the passenger side front panel would need replacement, as the body filler was used on an edge and they are unable to remove the filler and achieve smooth lines.
h)None of the front panels, bumper, or hood actually line up properly
i)The paint is only wet sanded on some panels, but not the doors or other panels, even though I was promised it would all be uniform, as the entire car had been wet sanded for a car show prior to the accident. I did fully go over these details with the shop manger prior to the repair. (this is the least of my problems, as I can pay someone to wet sand)

I have sent letter after letter and even had an attorney send a letter with no response.

1
★☆☆☆☆

All of you with similar stories, please file complaints with BBB!
It may be the only way to resolve this.

My story is as follows: FYI: They don't see a problem with the car. I think they are using what was once a great reputation and no longer care about actually repairing things correctly. They treat me as if I don't know what I am talking about, but have never asked about my prior military or racing experience when dealing with automobiles. I have expert witnesses that agree that supports on the front of my car are almost one inch higher on one side than the other

When I took possession of my car, one head lamp was pointed toward the sky and the other was pointed toward the ground, the hood was not installed properly (you can stick your finger under it while closed), and the fenders do not line up. The manager made two attempts to repair these problems, but was never able to resolve them and only made them worse.

I took the car to the Mazda repair facility in Lakeland and to one other really well known shop in another city for review. Both shops concluded that there was a difference in height between the front left and front right side of the car. The cause of this problem is an improperly installed support. This one problem led to the following list of problems, which are still in need of repair to this day:

a)The front headlamps are improperly installed
b)The hood has a lip on one side large enough to stick a small finger under
c)The hood is lopsided
d)The front left fender does not curve down
e)The front right fender does not curve down
f)The front bumper is lopsided and thus has a crease in the passenger side because it is also lopsided
g)The passenger side bumper, which was not damaged in the accident, has body filler on an edge (which shows even at a distance) because the repair shop attempted to cover up the fact that the panels do not line up) Both shops concluded that the passenger side front panel would need replacement, as the body filler was used on an edge and they are unable to remove the filler and achieve smooth lines.
h)None of the front panels, bumper, or hood actually line up properly
i)The paint is only wet sanded on some panels, but not the doors or other panels, even though I was promised it would all be uniform, as the entire car had been wet sanded for a car show prior to the accident. I did fully go over these details with the shop manger prior to the repair. (this is the least of my problems, as I can pay someone to wet sand)

I have sent letter after letter and even had an attorney send a letter with no response.

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i have known Gene and his Family since i was a little girl in Ybor City. My 96 year old Father considers Gene a treasure as do i. Best wishes always to you Gene.

He has always done best work on my Mercedes and Volvo. i would never take my cars anywhere else. He is a great Man and His wife and Children are great. The Apple does not fall far from that Tree. Best wishes always........

franci

2
★★★★★

i have known Gene and his Family since i was a little girl in Ybor City. My 96 year old Father considers Gene a treasure as do i. Best wishes always to you Gene.

He has always done best work on my Mercedes and Volvo. i would never take my cars anywhere else. He is a great Man and His wife and Children are great. The Apple does not fall far from that Tree. Best wishes always........

franci

.

My name is David Perez, and I represent Gene Perez Body Repairs. Having this review forwarded to us by a friend, we have an opportunity to explain our standpoint. The customer had legitimate complaints, which were not as extreme as explained. The vehicle in question was an auction vehicle, and had numerous problems other than what we repaired. In response to how long it took to repair the vehicle, it took the customer from 11-8-08 to 12-3-08 just to make up his mind that he wanted the vehicle repaired. We did not have an authorization to repair the vehicle until then. As far as the alignment issue and the car drifting, after the vehicle was aligned at the dealer the drift was corrected. This also corrected the "whole rearend was shifted to the right" problem. Since the customer's father used to own a repair facility, it seems that he would have known this rather than accusing us of "bending the quarter panel" back into place. The trunk was simply misaligned by ~3mm, which we of course took care of. As for the electrical issues, the whole problem was with a burnt out license plate lamp. As far as the trunk not opening, that was due to a faulty trunk latch that we replaced in the repair. Mercedes Benz warrantied this item, because it was defective from the factory.
At NO POINT did the customer ever incur a rental charge. It is the policy of the rental agency to take a credit card from the driver, regardless of who is paying the final bill. Furthermore, we did not request that the customer be placed in a sub-compact. That is just what they default to. I will say however, that the customer demanded to be put in an SUV, since were paying for it. At the end of this, State Farm did come out and reinspect the vehicle, and stated that it was an acceptable repair. The problem is that the customer wanted their vehicle totaled and State Farm did not do so. We are only the repair facility, we do not make that call.

2
★★★★★

My name is David Perez, and I represent Gene Perez Body Repairs. Having this review forwarded to us by a friend, we have an opportunity to explain our standpoint. The customer had legitimate complaints, which were not as extreme as explained. The vehicle in question was an auction vehicle, and had numerous problems other than what we repaired. In response to how long it took to repair the vehicle, it took the customer from 11-8-08 to 12-3-08 just to make up his mind that he wanted the vehicle repaired. We did not have an authorization to repair the vehicle until then. As far as the alignment issue and the car drifting, after the vehicle was aligned at the dealer the drift was corrected. This also corrected the "whole rearend was shifted to the right" problem. Since the customer's father used to own a repair facility, it seems that he would have known this rather than accusing us of "bending the quarter panel" back into place. The trunk was simply misaligned by ~3mm, which we of course took care of. As for the electrical issues, the whole problem was with a burnt out license plate lamp. As far as the trunk not opening, that was due to a faulty trunk latch that we replaced in the repair. Mercedes Benz warrantied this item, because it was defective from the factory.
At NO POINT did the customer ever incur a rental charge. It is the policy of the rental agency to take a credit card from the driver, regardless of who is paying the final bill. Furthermore, we did not request that the customer be placed in a sub-compact. That is just what they default to. I will say however, that the customer demanded to be put in an SUV, since were paying for it. At the end of this, State Farm did come out and reinspect the vehicle, and stated that it was an acceptable repair. The problem is that the customer wanted their vehicle totaled and State Farm did not do so. We are only the repair facility, we do not make that call.

Pros: Just a comment back.

Cons: Just a comment back.

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I took my '01 CLK 430 Convertible to this shop November 06, 2007 after a rearend collision. They wrote an estimate of ~ $10k. After 4 calls telling me the car was ready and me setting off to pick it up only to get subsequent calls telling me it isnt quite ready, On March 18, 2008 they called and told me my car WAS ready. The final bill was ~$17k, the number of issues with my car were staggering. It wouldnt shift into D without using both hands, the car would head for the ditch with the slightest relaxation of steeringwheel grip, The top would not operate properly, The whole rearend was shifted to the right (after the repair) one wheel stuck out from the wheel well and the other was tucked way up inder the wheelwell, The trunk had a big bow in it and didnt line up with the body panels, the rear quarter panel did not line up with the door, The computer detected a fault in the lights, The Right Rear window looked like the body men used it for a hocky puck in the shop, and the list goes on. I returned the car with my discrepancies on April 03, 2007 only to have to be shuttled to the rental car agency an give my credit card for the rental. On May 01,2008 the Gene Perez Auto Body called again to tell me my car was ready. They had sub contracted work to another company ??? The window was replaced, the shifter worked, but the alignment still headed for the ditch, the body work was still an absolute abortion and the cars computer still deteced electrical faults with the car. The shop manager told me he was done with me and to take my complaints to State Farm. On May 04, 2008 the trunk became unable to open with the top down disabling the top rendering the car useless because it can't be locked up or protected from inclement weather. I took my concerns to State Farm and he met me at the shop and told the shop manager that "This is the worst job he has seen in his 20 years with State Farm". So, they have my car again, and told Hertz to give me a "sub-compact" AVOID

0
★☆☆☆☆

I took my '01 CLK 430 Convertible to this shop November 06, 2007 after a rearend collision. They wrote an estimate of ~ $10k. After 4 calls telling me the car was ready and me setting off to pick it up only to get subsequent calls telling me it isnt quite ready, On March 18, 2008 they called and told me my car WAS ready. The final bill was ~$17k, the number of issues with my car were staggering. It wouldnt shift into D without using both hands, the car would head for the ditch with the slightest relaxation of steeringwheel grip, The top would not operate properly, The whole rearend was shifted to the right (after the repair) one wheel stuck out from the wheel well and the other was tucked way up inder the wheelwell, The trunk had a big bow in it and didnt line up with the body panels, the rear quarter panel did not line up with the door, The computer detected a fault in the lights, The Right Rear window looked like the body men used it for a hocky puck in the shop, and the list goes on. I returned the car with my discrepancies on April 03, 2007 only to have to be shuttled to the rental car agency an give my credit card for the rental. On May 01,2008 the Gene Perez Auto Body called again to tell me my car was ready. They had sub contracted work to another company ??? The window was replaced, the shifter worked, but the alignment still headed for the ditch, the body work was still an absolute abortion and the cars computer still deteced electrical faults with the car. The shop manager told me he was done with me and to take my complaints to State Farm. On May 04, 2008 the trunk became unable to open with the top down disabling the top rendering the car useless because it can't be locked up or protected from inclement weather. I took my concerns to State Farm and he met me at the shop and told the shop manager that "This is the worst job he has seen in his 20 years with State Farm". So, they have my car again, and told Hertz to give me a "sub-compact" AVOID

Pros: ABSOLUTELY NONE!! POOR SERVICE, POOR QUALITY,

Cons: POOR SERVICE, POOR MANAGEMENT, POOR QUALITY,

 

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