Two services at this location = Two dents in my car.
They check vehicles for dents & scratche before they are put in shop, but dont like to assume reponsibility and argue with customer like you are some kind of a dirtbag that's trying to get a free repair.
I Purchased an under warranty Nissan Xterra, when a week after purchasing it the airbag light came on, it took me about 3 weeks before i had time to go into the dealership to have it looked at. in the meantime I had a new stereo installed. The service manager told me that because their was a new Stereo installed It voided my warranty and I would need to pay $90 diagnostic fee, however if it wasnt something to do with the radio install they would not charge me. Fair enough I said.
They came back and said that it was the installers fault and that they checked and the airbag was disconnected and they had to remove the stereo and reconnect 2 wires.. Well it just so happens that I had a camera on in the car and recording at the time they supposedly weer reparing these wires. and all it shows it the tech getting into the car, plugging his diagnostic computer in. hitting reset on it then leaving for about 20 mins then coming back and driving the car back to me. NO "fixing" of wires, no Removing the dash ext ect.
When I challenged them on this they assured me they did the work.. until I told them about the video. then they said oh it was a "mis- communication" between the tech and the service writer. BUT still charged me the $90 fee saying that it MUST have been something to do with the stereo install. even though i had just caught them lying about what they did. They refused to release me car till it was paid. I have the video and the resulting audio from the conversations with the service manager and would definably NOT recommend them to anyone. This company tries to charge you for work NOT performed. the video is available here to see: www.poweredhouse dot com /carrepair1.wmv
Pros: location, fair price on cars
Cons: rip people off , zero after sale attention to the customer
One of the worst dealerships in central Florida. They have a million different tactics for pressurizing the customer, especially if the customer becomes friendly, and play with their trust. They will somehow manage not to respond to any question from the customer that might jeopardize their sale. Their finance department is worthless and are unable to even correctly complete the paperwork for the sale of a car. Obviously, they will try not to go through the paperwork with the customer because they don't know what they are doing. When I asked the finance person what a particular tax was for and how is that calculated, she had no clue and called the finance manager. To my dismay, she did not have a clue either but she knew it has to be there. What a farce! They add a hundred different taxes and fees on top of the price of the car.
They will not answer your calls (voice messages) or emails once you buy the car. They will also pressurize you to review them as "excellent" in all categories in the Nissan customer survey even though they are far from it.
They are liars and shady people with a smiling face and a sweet tooth. They are nice only when there is a chance to earn a commission, otherwise they will completely neglect you. Beware of them.
Pros: A number of vehicles to choose from
Cons: Everything else, especially incompetent and unscrupulous sales and finance staff