Lakeside is the best place for your loved ones when they need
pet care. With many devoted people working towards giving
you years of joy and companionship with your pet. Dr. Fernandez
and Dr. Bahr are PHENOMENAL with vast knowledge and
compassion,as well as an efficient friendly office staff. My 3 dogs
and I are here to stay and we give Lakeside are Highest
i had brought my dog in because she had an inch long cut and i thought she needed stitches. After they took her from me a vet tech came to me within 7 min with a list of everything they were going to do to her it came out to $296, which i couldnt afford at the time (especially when i had spent almost $200 earlier this month on deworming my dog). I told them i wanted my dog back to go elsewhere and they made me sign some paper and after that they still made me wait, which i didnt understand because they were doing nothing to her. After about 15 min i finally get my dog back and get charged a $50 "exam fee" for absolutely nothing. i feel like their whole staff wasted my time and money... This is just a money hungry facility, all they want is your money, they don't care about your pet. This was a horrible experience. I'll never go back EVER. Do your research before you take your pets here.
My cat is on a special diet for her kidneys. I first started going to Lakeside to buy food. The atmosphere is very nice and the staff is friendly. They are a pretty busy practice which says a lot. People keep coming back for a reason! So I decided to start bringing "Mookie" in. The doctor is so very nice and the technicians handled her with such care. I enjoyed my experience and highly recommend them!
1 out of 1 people found this review helpful.
I had my dog spayed at lakeside animal hospital. I had shopped around for a good vet. I found Lakeside on the Internet and they explained the whole procedure to me. The doctor called me after the operation to let me know how my baby was doing. They even called the next day to check on my pet. When I had questions after the surgery about my pets care, they did not make me feel stupid. They are priced reasonable. Very friendly and helpful. The quote I was given on the phone was the same price I paid.
This clinic is very expensive and not worth the money you will have to pay. The doctor there doesn't seem to know what she is doing often, making you spend money on unecessary tests often. She wont take much time with you, and will charge you alot of $$$. CHECK YOUR BILL AT CHECKOUT ALWAYS !! They make ALOT of mistakes, always to their favor !!!! Their medications are more than double the price of what you can find them at local pharmacies or pet suppliers on the internet.
Worst experience ever! I was with Dr. Kelly Saporito. I went there because of the good reviews after moving from CA. My dog had been dripping urine. Saporito said she would have to rule out UTI first, which I agreed. She ordered urine samples, and to catch clean urine she needed to be injected fluid which costed $20 and wait 2hrs. So I paid and waited. My poor dog was in the cage of their back office for 2hrs for no reason. 2hrs later she said she couldn't catch urine due to not enough amount, and to come back the next day morning without letting her pea. What the hell? Shouldn't she have done that in the first place? That would have saved $20, 2 hrs of my time, and 2 hrs of my dog's suffering!!! And when I asked, isn't it a protocol that you check regular urine first to make sure she has UTI and then get clean sample?, they replied it was because she was 99% sure it was UTI that my dog was dripping urine and needed to find out the exact bacteria that was causing it. The clean urine sample test caused me $103. Guess what? My dog DIDN'T HAVE UTI. Do not go there if you don't want unnecessary exams and costs! Please find a decent vet! She was so prideful. And the other day I needed my dog to get blood test. They took her to the lab, and didn't call me for 10 min. I could hear my dog screaming. When I finally ran out of patience and asked where my dog was, they said I have to pay first to get my dog. Does pediatricians hold your kids until you pay your bill? I just could not believe what I experienced in that horrible place! My old vet in CA did ALL the procedures including blood sampling and vaccinations in my presence, and never held my dog for hostage. I will NEVER EVER go to that place again! Do NOT trust these reviews!
I was recommended by someone to go to this clinic.\r
All they care about is revenue... The receptionist is well trained to make you aware that u must vaccinate your dog because non of the vaccines are good enough. The medication they sale is more than double than any online vet store. The coupons that are on line are only a marketing tool to get you to pay hundreds of dollars for a healthy dog.\r
If you don't believe me - take a healthy dog or cat, tell them you just want a check up and see how you pay hundreds of dollars... Oh, but do t forget to print those coupons!! \r
Good lock.... I will find another vet....
Dr. Monica Fernandez cares. When you get to know her you will like her. She is very bright & works good under pressure.
When you see her, mention my name s I may get a coupon:)
I was very happy with the vet care my dog got at Lakeside for the past 3 years. The doctors were knowledgeable and patient and seemed to genuinely like my dog. Any time she had a medical problem it was resolved with one visit. I was disappointed with the boarding services. The cost was good but twice I boarded my dog and she came back completely dehydrated. It's like they didn't give her any water for days. Her nose was dry, her breath smelled like fish and she had an upset stomach and no energy. When we got home she drank 4 bowls of water and it took several days before she got back to normal. Take your pets to lakeside for vet care but not for boarding!
Pros: will take emergencies/urgent appts, kind vets
Cons: closed sunday
Had a great experience at this animal hospital. When I dropped smokey off for grooming, the girl up front were very quick to greet me and get me checked in. Liz is the best groomer!! Smokey has never looked better!!! They were very busy when I picked up and the girls seemed a little over whelmed.But they still managed a smile and get to me as soon as possible. The doctors were actually in the lobby speaking with clients. What a great place
Pros: caring doctor
Cons: very busy
I am a long time client of Lakeside Animal Hospital. I make the routine visits for vaccines, but occasionally I go away on bussiness trips. My dog ""Sasha"" (a lab) unfortunately does not meet the requirements to fly with me on the plane so i board her at lakeside. Not only does she love to stay with them, they truly love to see her! This makes taking her there so much easier. Whenever we walk in, the girls always make a fuss over her. I'm not sure who enjoys it more... Me or Sasha!!!
Pros: Friendly Staff, New technology, Personable
This place ROCKS. I took my previous pets to this clinic for over 10 years, prior to Dr Monica taking over. Now that Dr Fernandez and her staff are there, it is the BEST place to take your pets. The girls in the front try their best to remember your name each time you go in there or call. The doctors and their assistants are super nice. They take the time to listen to you and your pet. This is the place to go to make you and your pet feel special. My dog was very ill and when I called they told me to come right in. The assistants came out and helped me get ""lola"" out of my car. Both Dr Fernandez and Dr Saporito saved my dogs life. Who would have known a little toad could be so deadly?! Lola just turned 2 last week and I couldn""t be more thrilled with the service and compassion I recieved. They even called me to follow up on her progress. I don't even get that courtesy from my kids doctor. The doctor really know their stuff and it shows. Sometimes its rather busy in the office, but i always get treated with the most awsome customer service. I wouldn't waste your money or time shopping around. If its quality, compassion and a sense of home you want...look no further than this gem
Pros: friendly, caring, helpful, clean, great staff
Cons: not a one
Dr. Saporito and all the staff at Lakeside Animal Hospital, my little min pin ""Roo"" needed surgery on her rear legs. I know it was traumatic for her, but it was also very upsetting for me. As usual, we were treated with kindness and respect. After the surgery, I received follow-up calls every day for about 10 days. my own doctor wouldn't have done this. I knew that I could call if there were any problems and would be able to come into the office right away. This was not necessary. Everything went very smoothly. The most amazing part was the follow-up, I thought that ""Roo"" would be reluctant to go back into the office again. Not so. When we get out of the car, she can't wait to get inside. This is because of the kind and gentle care she received.
Pros: excellent staff, very clean, no hospital smell, fair pricing
Just had my new kittens first visit to her new doctor last week . What an awsome experience. It had been so long since I had a kitten, but the entire staff was so helpful. From the moment I walked through the door, I felt that I was someplace that truly cared. Even though the office was quite busy, the staff made me feel like I was the most important person there. The girls at the front desk gave me their undivided attention. They took the time to explain all sorts of things I needed to know. The doctors were so good at comforting my little ""Princess"". She seemed to melt at the doctors touch. They even took the extra step to call and check on my baby the next day. To my amazement, I just got a card in the mail welcoming me. Don""t see much customer service like that around anymore. Would recommend to anyone!!!
Pros: 2 PAWS UP!!!!
Cons: little busy sometimes, but worth it
Dr. Fernandez has worked very hard to form a good relationship with me, as a difficult client that originally had a bad experience. Her reputation is important to her and her dedication shows. She has been open and honest, creating a trustworthy environment. She is worth working through any misunderstanding, and is accepting of constructive criticism, working to correct any situation that may arise. Her love for her work is evident, and meeting her once will be enough to qualm any fears about where to take your pet. As a client, I appreciate her honesty and integrity, as well as her openness to address issues with me. I have only heard good things about her in the community. She has squeezed my pets into already swamped, fully booked days at last minute; and she is always prompt to return calls and answer questions no matter how busy the day may be. Her facility is clean, her pricing is extremely reasonable, and her staff is friendly. She and her staff make it a point to be friendly and caring to everyone, no matter how crazy we may be! After getting to know Dr. Fernandez, I find it impossible to think of having to take my pets to anyone else and will continue to be a dedicated client for as long as she will have me!
Pros: Honest, Open, Trustworthy Enviroment & Dedication to the health and well being the animals in their care
Cons: none, as of this moment I could not be more pleased with the care and dedication received
I recenlty lost my puppy. The receptionist staff at Lakeside Animal Hospital are very RUDE. They were not sympathetic to my loss. When, after they held my dog for 2 weeks, I went to pick her up they had her in an open box so that I could view her in a bag. The receptionist said ""Oh I am sorry but I need you to sign this"" and handed me a file to sign that I was picking up my dogs remains. She then dropped my dog down on the counter. Picking her up by myself was a very hard thing for me to do. I thought that when she said that she was sorry she was going to say for my loss but instead she didn't and still proceeded to just drop my dog down, after she was previously laughing with another customer in front of me.
Cons: Rude, unsympathetic
We have taken our cats to Dr. Fernandez for a very long time. She is like an angel. We live in Orlando now but we still make that 200 mile trip to take them to see her. If you are not sure about taking your animals there please go and see her tell them that Chubs has sent you. He is her buddy. She has helped our cats from everything between surgurys to the bad food case. She is the reason why our cats are still around without her knowlage they might not be here today. So please go to her she will take the best care for your pet.
Pros: Everything is GREAT about her whole office