Gator Plumbing & Improvements

★★★★☆
  • 2604 NE 18th Ter

    Gainesville, FL 32609

    Map & Directions
  • 352-372-4657

About Gator Plumbing & Improvements

4.0 3
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I think they are GREAT!! I live out of state and own a rental property in GVL. When I renovated four years ago, Gator Plumbing hooked up all my new faucets. In the course of the last four years, I have called on them several times (this

3
★★★★★

I think they are GREAT!! I live out of state and own a rental property in GVL. When I renovated four years ago, Gator Plumbing hooked up all my new faucets. In the course of the last four years, I have called on them several times (this

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I used Gator Plumbing on 12-17-2010. They quickly dispatched their Service Man to repair several leaks throughout my house and he was VERY knowledgeable and professional and repaired them in great time and even gave me advice on how to maintain my plumbing in good working order and save me money in any future trips!! The Service Man was neat and clean and even wore shoe covers. I highly recommend them and ask only for Robert.

5
★★★★★

I used Gator Plumbing on 12-17-2010. They quickly dispatched their Service Man to repair several leaks throughout my house and he was VERY knowledgeable and professional and repaired them in great time and even gave me advice on how to maintain my plumbing in good working order and save me money in any future trips!! The Service Man was neat and clean and even wore shoe covers. I highly recommend them and ask only for Robert.

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The leak of my gas water heater problem was confirmed by Gator Plumbing and the heater needs to be replaced. The only thing now I have to do would be scheduling a service with this company as their plumber told me. Therefore, after I ordered a new heater from Home Depot (scheduled to be delivered this morning), I called the company yesterday morning. Their representative told me their company didn't install gas water heater anymore, but he was going to discuss this issue with the company and would call me back. I waited for a whole day but I got no phone call. I tried to call the company again at 4:30 PM yesterday. Unfortunately, the phone was not answered since then (no answering machine either). This morning he finally contacted me.(response time- 24 hr) The gentleman told me although the company no longer installs the gas water heater, he was willing to make an exception for me. However, this installation would require three visits in order to follow the county regulations.(applying permits, inspection, remove the heater, re-inspection,......) Without question, I will be charged more than 2-3 hrs of labor fee that their plumber estimated last time. My above experience with this company may indicate Gator Plumbing is a company without communication and coordination. After this call, I contacted Pat the Plumber, Inc (1-800-977-4728). Pat the Plumber, Inc was offering to install the heater (2-2.5 hr) for me on the same day without charging me the arrival fee.($59) Although they could not give me an estimate on the phone, their customer service was very readily and professional. Their performance was exactly like what they said on the Yellow Page ad. I decided to use Pat the Plumber, Inc, since they made a great impression on the phone.(I will write a review of their service after the heater gets installed) A big discrepancy between these two companies was the necessity of permit for heater installation. Pat the Plumber, Inc claimed that if the heater was a replacement, permit would not be necessary. Permit is only for new installation and replacement of out-of-date previous installation (over 30 y/o house or the old self-installation not following the code). My suggestion is to call the county or city office before installation regarding the permit issue if you have spare time.

1
★☆☆☆☆

The leak of my gas water heater problem was confirmed by Gator Plumbing and the heater needs to be replaced. The only thing now I have to do would be scheduling a service with this company as their plumber told me. Therefore, after I ordered a new heater from Home Depot (scheduled to be delivered this morning), I called the company yesterday morning. Their representative told me their company didn't install gas water heater anymore, but he was going to discuss this issue with the company and would call me back. I waited for a whole day but I got no phone call. I tried to call the company again at 4:30 PM yesterday. Unfortunately, the phone was not answered since then (no answering machine either). This morning he finally contacted me.(response time- 24 hr) The gentleman told me although the company no longer installs the gas water heater, he was willing to make an exception for me. However, this installation would require three visits in order to follow the county regulations.(applying permits, inspection, remove the heater, re-inspection,......) Without question, I will be charged more than 2-3 hrs of labor fee that their plumber estimated last time. My above experience with this company may indicate Gator Plumbing is a company without communication and coordination. After this call, I contacted Pat the Plumber, Inc (1-800-977-4728). Pat the Plumber, Inc was offering to install the heater (2-2.5 hr) for me on the same day without charging me the arrival fee.($59) Although they could not give me an estimate on the phone, their customer service was very readily and professional. Their performance was exactly like what they said on the Yellow Page ad. I decided to use Pat the Plumber, Inc, since they made a great impression on the phone.(I will write a review of their service after the heater gets installed) A big discrepancy between these two companies was the necessity of permit for heater installation. Pat the Plumber, Inc claimed that if the heater was a replacement, permit would not be necessary. Permit is only for new installation and replacement of out-of-date previous installation (over 30 y/o house or the old self-installation not following the code). My suggestion is to call the county or city office before installation regarding the permit issue if you have spare time.

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