A R S American Residential Services

★★☆☆☆

About A R S American Residential Services

Categories
  • Heating & Air Conditioning
  • Plumbers
  • Household Appliances
Details
  • Septic Tanks

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We purchased a heat pump unit from ARS in 2003 at a cost of over $7000. The installation team was very friendly, thorough and clean. We know we paid more than we would have with other companies, but few companies were willing to drill through our solid concrete walls. ARS finished the job in two days & had an intesive follow-up process to ensure our happiness. We maintained the machine as we were instructed, periodic cleanings and routine filter changings. The machine began leaking into a bedroom recently, causing hundreds of dollars worth of carpet, paint, wall and mold damage (and illness) over the period of 2 months. We called ARS for service. The tech responded the same day we called but was arrogant and condescending. He accused me of replumbing the unit and not taking any measures to properly maintain it. He quoted me an estimated price of over $830 to fix the unit, I declined and paid the tech a $79 destination fee. We had a different AC company out the very same day with no destination fee. The second company fixed everything, (including replumbing), and an in-depth chemical cleaning for hundreds less. The second company said ARS quoted more work than needed to be done and had artifically inflated their estimates. Our machine has worked wonderfully since and we are now using the second company for annual and as-needed service.

PROS: Installation was quick!
CONS: Service left a lot to be desired!

2
★★☆☆☆

We purchased a heat pump unit from ARS in 2003 at a cost of over $7000. The installation team was very friendly, thorough and clean. We know we paid more than we would have with other companies, but few companies were willing to drill through our solid concrete walls. ARS finished the job in two days & had an intesive follow-up process to ensure our happiness. We maintained the machine as we were instructed, periodic cleanings and routine filter changings. The machine began leaking into a bedroom recently, causing hundreds of dollars worth of carpet, paint, wall and mold damage (and illness) over the period of 2 months. We called ARS for service. The tech responded the same day we called but was arrogant and condescending. He accused me of replumbing the unit and not taking any measures to properly maintain it. He quoted me an estimated price of over $830 to fix the unit, I declined and paid the tech a $79 destination fee. We had a different AC company out the very same day with no destination fee. The second company fixed everything, (including replumbing), and an in-depth chemical cleaning for hundreds less. The second company said ARS quoted more work than needed to be done and had artifically inflated their estimates. Our machine has worked wonderfully since and we are now using the second company for annual and as-needed service.

PROS: Installation was quick!
CONS: Service left a lot to be desired!

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