All Pro Imports

★★★☆☆
  • 2810 N Main St

    Gainesville, FL 32609

    Map & Directions
  • 352-376-4551

3.1 10
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My husband came home a few weeks ago with a new truck, said he purchased it here. James has been the most pleasant thing ever since that day :)

5
★★★★★

My husband came home a few weeks ago with a new truck, said he purchased it here. James has been the most pleasant thing ever since that day :)

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I Was hesitant about the dealership because I had read the reviews. I am so glad I tried them anyway. I had a very serious issue related to a car I had recently purchased from somewhere else. It was still under warranty so I wanted dealer service. Right away Stacey put me in a loaner so cute I didn't want to give it back. He advocated for me with VW he proactively addressed another issue I didn't even know about all at no charge. When I picked my car up he had it ready and washed. It looks and drives great again. I recommend these folks. They are helpful, fair and honest.

5
★★★★★

I Was hesitant about the dealership because I had read the reviews. I am so glad I tried them anyway. I had a very serious issue related to a car I had recently purchased from somewhere else. It was still under warranty so I wanted dealer service. Right away Stacey put me in a loaner so cute I didn't want to give it back. He advocated for me with VW he proactively addressed another issue I didn't even know about all at no charge. When I picked my car up he had it ready and washed. It looks and drives great again. I recommend these folks. They are helpful, fair and honest.

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Folks the only All Pro Imports is now in Destin Fl. Let me tell you the service is out of this world, new owners and staff, these are people who care about the customers. Please for more info call them 850-650-0884 Thank You... PORSCHE of Destin/All Pro Imports

5
★★★★★

Folks the only All Pro Imports is now in Destin Fl. Let me tell you the service is out of this world, new owners and staff, these are people who care about the customers. Please for more info call them 850-650-0884 Thank You... PORSCHE of Destin/All Pro Imports

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Recently took my car in for a routine checkup and when it came out, there was $300 of paint damage on the front half of my car (hood headlight and bumper)! I guess after each service they go ahead and give you a complimentary car wash. During this car wash, one of the employees apparently left two large pools of cleaning chemical on my car for a long time in the sun before finishing the job. This left two large white spots on my red jetta with slow drip stains coming from them that ran down the hood, over my headlights and onto the bumper. They cleaned it up, leaving the white stains and gave me my car back. I told my service technician who walked back to the shop and came back and told me he would buff out my headlights at no cost. Basically told me they didn't cause the stains. The body shop quoted me near $300 to cleanup the hood and bumper, not to mention getting a rental car.

1
★☆☆☆☆

Recently took my car in for a routine checkup and when it came out, there was $300 of paint damage on the front half of my car (hood headlight and bumper)! I guess after each service they go ahead and give you a complimentary car wash. During this car wash, one of the employees apparently left two large pools of cleaning chemical on my car for a long time in the sun before finishing the job. This left two large white spots on my red jetta with slow drip stains coming from them that ran down the hood, over my headlights and onto the bumper. They cleaned it up, leaving the white stains and gave me my car back. I told my service technician who walked back to the shop and came back and told me he would buff out my headlights at no cost. Basically told me they didn't cause the stains. The body shop quoted me near $300 to cleanup the hood and bumper, not to mention getting a rental car.

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Why not try All Pro? They aquired new staff in the last year or so and have impressed me. I noticed most of these reviews are very old. I felt It only fair to say All Pro Imports treated me very professionally and with courtesy.

5
★★★★★

Why not try All Pro? They aquired new staff in the last year or so and have impressed me. I noticed most of these reviews are very old. I felt It only fair to say All Pro Imports treated me very professionally and with courtesy.

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Excellent! Service Department. Ask for Jason. I'll buy another car from this dealership just because the service center is outstanding!This is the first time my family has bought an import given our loyalty to a domestic auto maker. I have to say this is definitely not the last time we buy an import. Very positive experience with vehicle and dealership.

5
★★★★★

Excellent! Service Department. Ask for Jason. I'll buy another car from this dealership just because the service center is outstanding!This is the first time my family has bought an import given our loyalty to a domestic auto maker. I have to say this is definitely not the last time we buy an import. Very positive experience with vehicle and dealership.

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I have a 745.LI Bmw and I take it to All Pro for serice. They are a rip off. I think because I am a woman they over charge me. They always give me one quote and it is ridiculous. when I pick up my car it is never the same quote. I really think someone should sue them. They are the WORST EVER!

1
★☆☆☆☆

I have a 745.LI Bmw and I take it to All Pro for serice. They are a rip off. I think because I am a woman they over charge me. They always give me one quote and it is ridiculous. when I pick up my car it is never the same quote. I really think someone should sue them. They are the WORST EVER!

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I have to admit that this is absolutely the worst business I've ever had to deal with in every way in my entire 50+ years! All reviews are factual and true, during my many visits for repairs I have witnessed this first hand and have been the victim on more occasions than I care to mention. Saying All Pros customer service is bad leaves the impression that there may be some minute aspect that deserves recognition, nope - customer service is non-existent at All Pro Imports in Gainesville, Fl and has been for the past 3+ years from my experience.The owner mentions in his newsletter that his main objective is to have his customers 100% satisfied; he really has his work cut out for him. My suggestion is that they survey all owners in the area (yes, they have our contact info) and take a long hard look at the reality of the situation - they need to clean house and start fresh, you know the old saying, "you can't teach and old dog news tricks". The customer reps in the service area of VW are the most condescending group of individuals I have ever encountered, and they lie constantly! They have most likely inherited all the issues that have been plaguing this dealership for years, but you know what - get a grip, smile (no your face won't crack) and treat people with the dignity and respect that they deserve. We are paying your salaries you know! My suggestion - go somewhere else - anywhere else. I don't plan on providing funds for their upcoming new location any longer.Pathetic -that's the best description of this business posted.

2
★★☆☆☆

I have to admit that this is absolutely the worst business I've ever had to deal with in every way in my entire 50+ years! All reviews are factual and true, during my many visits for repairs I have witnessed this first hand and have been the victim on more occasions than I care to mention. Saying All Pros customer service is bad leaves the impression that there may be some minute aspect that deserves recognition, nope - customer service is non-existent at All Pro Imports in Gainesville, Fl and has been for the past 3+ years from my experience.The owner mentions in his newsletter that his main objective is to have his customers 100% satisfied; he really has his work cut out for him. My suggestion is that they survey all owners in the area (yes, they have our contact info) and take a long hard look at the reality of the situation - they need to clean house and start fresh, you know the old saying, "you can't teach and old dog news tricks". The customer reps in the service area of VW are the most condescending group of individuals I have ever encountered, and they lie constantly! They have most likely inherited all the issues that have been plaguing this dealership for years, but you know what - get a grip, smile (no your face won't crack) and treat people with the dignity and respect that they deserve. We are paying your salaries you know! My suggestion - go somewhere else - anywhere else. I don't plan on providing funds for their upcoming new location any longer.Pathetic -that's the best description of this business posted.

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I have had nothing but problems with my Jetta. It has been serviced by Lindell/Kuhn (Tampa, FL) VW throughout every service interval. The first two years, I had only interior problems, door locks, door trim separating, door trim and center console surface peeling off, and auto windows scraping. Then at about 49,000 miles, the water pump was defective. I had this serviced at All Pro Imports in Gainesville, FL. Nothing but problems at the dealership (I was out of town on business and had to take it there---warranty). The dealership returned my car to me with parts installed improperly. I then had to pay another dealership $89 to look at the car to tell me that this dealership installed the parts incorrectly. Volkswagen dealerships are owned individually and the Volkswagen Customer Care has no significant say in situations between dealers, so I was charged $89 because Kuhn, in Tampa, and All Pro Imports, in Gainesville, (both VW dealerships) could not work together to make me, the customer, happy. I will NEVER purchase another one of these cars AGAIN... EVER. That is ashamed... I really spoke highly of VW for a long time. Also, Brandon Meyers, a personal acquaintance and fellow alumni was completely incompetent in dealing with this issue. I worked with Brandon, the General Manager at All Pro Imports, while at Florida State University, while working with the Athletic Department. If I were to have ever purchased another Volkswagen vehicle from anyone, it would have been a friend. He cut all ties regarding this possibility... over $89. Pathetic. His customer service and communication throughout the situation was completely full of lies and misleading comments. I felt like I was talking with an immature excuse for a general manager. His comments and suggestions represented his attitude towards customer service. I honestly felt like I was talking with someone who listens to sports radio and mimics some of the loser comments suggested by the habit of listening to uneducated impersonal thugs. COMPLETELY DISSATISFIED.

PROS: 0, NONE.
CONS: Customer Service

1
★☆☆☆☆

I have had nothing but problems with my Jetta. It has been serviced by Lindell/Kuhn (Tampa, FL) VW throughout every service interval. The first two years, I had only interior problems, door locks, door trim separating, door trim and center console surface peeling off, and auto windows scraping. Then at about 49,000 miles, the water pump was defective. I had this serviced at All Pro Imports in Gainesville, FL. Nothing but problems at the dealership (I was out of town on business and had to take it there---warranty). The dealership returned my car to me with parts installed improperly. I then had to pay another dealership $89 to look at the car to tell me that this dealership installed the parts incorrectly. Volkswagen dealerships are owned individually and the Volkswagen Customer Care has no significant say in situations between dealers, so I was charged $89 because Kuhn, in Tampa, and All Pro Imports, in Gainesville, (both VW dealerships) could not work together to make me, the customer, happy. I will NEVER purchase another one of these cars AGAIN... EVER. That is ashamed... I really spoke highly of VW for a long time. Also, Brandon Meyers, a personal acquaintance and fellow alumni was completely incompetent in dealing with this issue. I worked with Brandon, the General Manager at All Pro Imports, while at Florida State University, while working with the Athletic Department. If I were to have ever purchased another Volkswagen vehicle from anyone, it would have been a friend. He cut all ties regarding this possibility... over $89. Pathetic. His customer service and communication throughout the situation was completely full of lies and misleading comments. I felt like I was talking with an immature excuse for a general manager. His comments and suggestions represented his attitude towards customer service. I honestly felt like I was talking with someone who listens to sports radio and mimics some of the loser comments suggested by the habit of listening to uneducated impersonal thugs. COMPLETELY DISSATISFIED.

PROS: 0, NONE.
CONS: Customer Service

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Being the only BMW/Porche/VW dealer in Gainesville, buyers of these cars have no choice but to shop at All Pro Imports or drive a couple of hours to another large city with such dealers. What is so bad about them? Well, if you go their looking for a car, they are very condisending and judgemental. If you show up in a vehicle that does not meet their approval, then don't expect friendly service. If you show up in a very upscale car, they attack like vultures, much worse than most car dealers.

The worst is the service after you buy the car. A friend has an $70k V10 twin turbo desel VW Tourag, and time and time again, Pro Auto Imports has failed to fix the new vehicles minor problems, and never calls the customer to provide an update. A Porche was given to an inexperienced driver from the front desk, who burnt the clutch. And don't expect problems to be covered under warranty. Suspension problems are automatically assumed to be caused from "damage," and they always charage. They also provide low quality fluids, such as washer fluid. If you buy upgraded fluids, they drain them, and add their own substandard fluids.

The company is poorly run, and service is very substandard. Highly reccommend avoiding them.

PROS: They sell VWs, Porches, and BMWs
CONS: Service in all departments leave much to be deisred.

1
★☆☆☆☆

Being the only BMW/Porche/VW dealer in Gainesville, buyers of these cars have no choice but to shop at All Pro Imports or drive a couple of hours to another large city with such dealers. What is so bad about them? Well, if you go their looking for a car, they are very condisending and judgemental. If you show up in a vehicle that does not meet their approval, then don't expect friendly service. If you show up in a very upscale car, they attack like vultures, much worse than most car dealers.

The worst is the service after you buy the car. A friend has an $70k V10 twin turbo desel VW Tourag, and time and time again, Pro Auto Imports has failed to fix the new vehicles minor problems, and never calls the customer to provide an update. A Porche was given to an inexperienced driver from the front desk, who burnt the clutch. And don't expect problems to be covered under warranty. Suspension problems are automatically assumed to be caused from "damage," and they always charage. They also provide low quality fluids, such as washer fluid. If you buy upgraded fluids, they drain them, and add their own substandard fluids.

The company is poorly run, and service is very substandard. Highly reccommend avoiding them.

PROS: They sell VWs, Porches, and BMWs
CONS: Service in all departments leave much to be deisred.

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2 out of 2 people found this review helpful.

More about All Pro Imports

Volkswagen Dealer, New Car Dealership, Preowned Used Cars & Trucks, Auto Sales, Service, Selection, Savings, Parts & Financing.

 

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