MaidPro of Polk County

★★☆☆☆
It's About Time
  • 3522 S Florida Ave, Suite A

    Lakeland, FL 33803

    Map & Directions
  • 863-683-3300

About MaidPro of Polk County

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Details
Hours
Office: 9AM - 4PM

Business Services

Business Services
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2.0 2
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They do a good job every time, no doubt about it. Some of the staff do a better job of cleaning than others. Few really DO get the light switches, doorknobs. . . detail work smudge free. However, they offer a satisfactory job -- never less.

3
★★★☆☆

They do a good job every time, no doubt about it. Some of the staff do a better job of cleaning than others. Few really DO get the light switches, doorknobs. . . detail work smudge free. However, they offer a satisfactory job -- never less.

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I called to have bi-weekly service started. Your first time they send out two maids to do a "deep clean". I paid 200.00 for two people for 5 hours of work 2 1/2 hours per maid. They show up on time, which I thought was great. I left a check and hoped to return to a very clean house. I paid extra for the fridge and stove to be cleaned out which I was quoted $25.00 for both. I got a call two hours later saying they were done. I went to the home to check it out and it was unbelievable to me that I had paid 200.00 for the work. It looked like nobody had been there at all. The stove nor the fridge were done that I paid extra for, the floor was dirty, inside the cupboards were never touched, outside of the cupboards were not cleaned, the floor was not washed, the bathroom was never cleaned behind the toilet and barley around the toilet. The whole place looked like they took a rag ran across to get any dust and then vacuumed and left. My husband called very upset and the lady that answered was rude and could have cared less. She told my husband that fridge and stove were 25.00 each but never commented on the fact neither were done. All she could do was send someone out on Friday to clean the rest. She said that the people Friday would make up the time we paid for. My husband asked not to have the same people return and she said she could not guarantee that. She did nothing to reassure us that this is not the type of half ass service we were suppose to get, it was like she knew they provided very poor quality and wasn't surprised at all that we were upset. They do not refund money even though we WELL overpaid for what little was done and paid for more time then we got. Her only answer was to have them or someone else come Friday. I told her to cancel my bi-weekly service and she could of cared less. The maid for whatever reason went into the freezer (though it was not cleaned) and turned it off, so I had water from a defrosting freezer all over the floor and they took a bottle of Clorox cleaning product that was mine. So for $200.00 I had a dirty house, a defrosting freezer, stolen cleaning product and an attitude from someone at the company. Definitely not worth the money nor even the time to call and get a quote. What a rip off. I don't know what they are selling but it is not a Maid Service. It is by far the worst company I have ever tried to get service from as far as cleaning goes, but maybe even the worst company for home service. I have never felt so taken advantage of and let down. Take my advice Lakeland, do not use this MaidPro, find another company..Email me I will recommend others. Not worth the headache. They are just out to take your money and hope you don't notice there horrible service...Oh and that whole thing about there signature scent....Never got it and if we did I didn't smell a thing. Nichola Larkin

1
★☆☆☆☆

I called to have bi-weekly service started. Your first time they send out two maids to do a "deep clean". I paid 200.00 for two people for 5 hours of work 2 1/2 hours per maid. They show up on time, which I thought was great. I left a check and hoped to return to a very clean house. I paid extra for the fridge and stove to be cleaned out which I was quoted $25.00 for both. I got a call two hours later saying they were done. I went to the home to check it out and it was unbelievable to me that I had paid 200.00 for the work. It looked like nobody had been there at all. The stove nor the fridge were done that I paid extra for, the floor was dirty, inside the cupboards were never touched, outside of the cupboards were not cleaned, the floor was not washed, the bathroom was never cleaned behind the toilet and barley around the toilet. The whole place looked like they took a rag ran across to get any dust and then vacuumed and left. My husband called very upset and the lady that answered was rude and could have cared less. She told my husband that fridge and stove were 25.00 each but never commented on the fact neither were done. All she could do was send someone out on Friday to clean the rest. She said that the people Friday would make up the time we paid for. My husband asked not to have the same people return and she said she could not guarantee that. She did nothing to reassure us that this is not the type of half ass service we were suppose to get, it was like she knew they provided very poor quality and wasn't surprised at all that we were upset. They do not refund money even though we WELL overpaid for what little was done and paid for more time then we got. Her only answer was to have them or someone else come Friday. I told her to cancel my bi-weekly service and she could of cared less. The maid for whatever reason went into the freezer (though it was not cleaned) and turned it off, so I had water from a defrosting freezer all over the floor and they took a bottle of Clorox cleaning product that was mine. So for $200.00 I had a dirty house, a defrosting freezer, stolen cleaning product and an attitude from someone at the company. Definitely not worth the money nor even the time to call and get a quote. What a rip off. I don't know what they are selling but it is not a Maid Service. It is by far the worst company I have ever tried to get service from as far as cleaning goes, but maybe even the worst company for home service. I have never felt so taken advantage of and let down. Take my advice Lakeland, do not use this MaidPro, find another company..Email me I will recommend others. Not worth the headache. They are just out to take your money and hope you don't notice there horrible service...Oh and that whole thing about there signature scent....Never got it and if we did I didn't smell a thing. Nichola Larkin

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