Braman Miami

★☆☆☆☆
Call Braman Miami for all your Automobile Sales needs today!
  • 2060 Biscayne Blvd

    Miami, FL 33137

    Map & Directions
  • 305-571-1200

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I happen to take my Cadillac CTS 2008 there for service and that was a mistake. Not only they were NOT respectful and welcoming, they were careless and incompetent. Rude, rude, rude and obnoxious. Employees flirting in front of customers and making remarks like "Marina, you so beautiful.." while completely not paying attention to whoever else was around.
Rep taking the order missed half of what was wrong with the car therefore it did not get fixed.
It took 3 days to fix seat which was not moving... and some other issues I asked to fix were not taken care of and the rep did not communicate for 2 days at all - we had to call him and leave voicemails. In the meantime, all the time I spent there dropping the car off and picking it up - Cadillac reps had no other clients and appear to be doing nothing at all. Must be really hard to pick up the phone and let someone know what is going on with their car.
I was planning to get a new car soon and Braman seemed the logical choice - I live in Miami Beach so it's very close. I'm glad I got a glimpse at their service and attitude before I purchased a new vehicle.

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★☆☆☆☆

I happen to take my Cadillac CTS 2008 there for service and that was a mistake. Not only they were NOT respectful and welcoming, they were careless and incompetent. Rude, rude, rude and obnoxious. Employees flirting in front of customers and making remarks like "Marina, you so beautiful.." while completely not paying attention to whoever else was around.
Rep taking the order missed half of what was wrong with the car therefore it did not get fixed.
It took 3 days to fix seat which was not moving... and some other issues I asked to fix were not taken care of and the rep did not communicate for 2 days at all - we had to call him and leave voicemails. In the meantime, all the time I spent there dropping the car off and picking it up - Cadillac reps had no other clients and appear to be doing nothing at all. Must be really hard to pick up the phone and let someone know what is going on with their car.
I was planning to get a new car soon and Braman seemed the logical choice - I live in Miami Beach so it's very close. I'm glad I got a glimpse at their service and attitude before I purchased a new vehicle.

Cons: Attitude

 

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