The BookMark

★★★★☆
  • 220 1st St

    Neptune Beach, FL 32266

    Map & Directions
  • 904-241-9026

About The BookMark

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Compared to big book store chains, I have to say the amount of personal customer service you get at the Bookmark is rare and nice to experience. The book readings are very popular and fun to attend with many well known names on the agenda. I have always received quality customer service . At one book reading where I attended with friends and their children, the owner graciously took by books to be signed and picked up later since children don't have the patience to stand still in a line. That is quality service!!!

5
★★★★★

Compared to big book store chains, I have to say the amount of personal customer service you get at the Bookmark is rare and nice to experience. The book readings are very popular and fun to attend with many well known names on the agenda. I have always received quality customer service . At one book reading where I attended with friends and their children, the owner graciously took by books to be signed and picked up later since children don't have the patience to stand still in a line. That is quality service!!!

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As a lover of books, I feel so fortunate to live in a community that has a world class book store like The BookMark. Not only do we get to hear best-selling authors thanks to Rona(Pat Conroy, James Rollins and David Baldacci to name just a few), but she is also recognized as one of the leading independent booksellers by NPR, which interviews her twice a year, for her summer and holiday picks.

As far as customer service, The Bookmark could not be more welcoming. If they don't have a book, they'll order it; if you only have a description but no title, they'll find it and they make great recommendations based on past reading favorites. 18 months ago we added a baby to our family, and he has attended book readings since he was born. Rona and Buford have always welcomed Jack, even offering to host his next birthday party! And now that Jack is at an age where sitting and listening is not his strong point, Buford installed an outdoor speaker system, with seating! We are truly fortunate to have The BookMark in our Beach community.

5
★★★★★

As a lover of books, I feel so fortunate to live in a community that has a world class book store like The BookMark. Not only do we get to hear best-selling authors thanks to Rona(Pat Conroy, James Rollins and David Baldacci to name just a few), but she is also recognized as one of the leading independent booksellers by NPR, which interviews her twice a year, for her summer and holiday picks.

As far as customer service, The Bookmark could not be more welcoming. If they don't have a book, they'll order it; if you only have a description but no title, they'll find it and they make great recommendations based on past reading favorites. 18 months ago we added a baby to our family, and he has attended book readings since he was born. Rona and Buford have always welcomed Jack, even offering to host his next birthday party! And now that Jack is at an age where sitting and listening is not his strong point, Buford installed an outdoor speaker system, with seating! We are truly fortunate to have The BookMark in our Beach community.

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By all accounts this seems to be a nice book store. I remember buying a few things from them in their old location and never had any problems. However, earlier this morning I went in to inquire about any possible job openings and was treated disgustingly. I was asked to wait until the owner, Rhona, was off the phone to ask her myself. Not only did she not reciprocate my introduction she also refused to shake my hand. Instead placing her left hand on mine and lowering it. This alone made me feel embarrassed and unwelcome in her store. But as if that weren't enough she then proceeded to belittle me in front of her staff and customers. She asked what kind of job I was looking for. A little confused by this, as it's a very small store, I answered "something along the lines of stocking shelves or working the cash register..." At which point she curtly replied, "We don't do that. We sell books here". It took all of my will power to remain courteous as Rhona asked me several other patronizing questions, only after which did she reveal that the store was in fact not hiring and that she could think of nowhere else where I should try. While there's the possibility that she was simply having a bad day and I approached her at the wrong time, it doesn't excuse her actions. If you'd rather not answer inquires like this then don't. And certainly don't use them as an opportunity to degrade someone simply for fun. While the store itself is a good one by any standards I simply cannot give business to someone who has no capacity for human dignity. To shop at The Bookmark is to give validation to a luddite.

1
★☆☆☆☆

By all accounts this seems to be a nice book store. I remember buying a few things from them in their old location and never had any problems. However, earlier this morning I went in to inquire about any possible job openings and was treated disgustingly. I was asked to wait until the owner, Rhona, was off the phone to ask her myself. Not only did she not reciprocate my introduction she also refused to shake my hand. Instead placing her left hand on mine and lowering it. This alone made me feel embarrassed and unwelcome in her store. But as if that weren't enough she then proceeded to belittle me in front of her staff and customers. She asked what kind of job I was looking for. A little confused by this, as it's a very small store, I answered "something along the lines of stocking shelves or working the cash register..." At which point she curtly replied, "We don't do that. We sell books here". It took all of my will power to remain courteous as Rhona asked me several other patronizing questions, only after which did she reveal that the store was in fact not hiring and that she could think of nowhere else where I should try. While there's the possibility that she was simply having a bad day and I approached her at the wrong time, it doesn't excuse her actions. If you'd rather not answer inquires like this then don't. And certainly don't use them as an opportunity to degrade someone simply for fun. While the store itself is a good one by any standards I simply cannot give business to someone who has no capacity for human dignity. To shop at The Bookmark is to give validation to a luddite.

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Land Mark has as many good book readings as some book stores in real cities. Thumbs Up. The folks that work there are friendly, and if they don't have it, they'll get it for you.

4
★★★★☆

Land Mark has as many good book readings as some book stores in real cities. Thumbs Up. The folks that work there are friendly, and if they don't have it, they'll get it for you.

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Of course you can always go to a large nationally owned bookstore but this local, family owned bookstore is the place to go for friendly and personalized service. They have a wide selection of titles and they can do special orders. The do complimentary gift wrapping and even have a mailing service. They also get well known authors for book signings.

4
★★★★☆

Of course you can always go to a large nationally owned bookstore but this local, family owned bookstore is the place to go for friendly and personalized service. They have a wide selection of titles and they can do special orders. The do complimentary gift wrapping and even have a mailing service. They also get well known authors for book signings.

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Message from The BookMark

Your independent bookstore by the sea.

Did you know that for every $100 spent in an independent business, $73 stays in the community, compared to only $43 for a national chain.

Usually none of the money spent on line stays in the community.

More about The BookMark

Discuss reading interests with customers, review the latest books in these areas, suggest and sell books to meet and exceed customer expectations. If we do not have the book on our shelves we can quickly fill special orders (sometimes the next day). We work closely with national publishers to select books for our diverse customers, and to have new books available on the first day they can be sold. We have a strong program of author events, consistently primarily of nationally recognized and "bestselling" authors.

 

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