Shutter Store

★★☆☆☆

About Shutter Store

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Home & Garden
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GATOR TINT

4405 Peters Rd Plantation, FL

2.25 4
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These people are rude and insulting and very very unprofessional. All they want is your $$$$. Once they have your money, if you have a problem you can call day and night and you will get the run around. If they made a mistake they will argue that they did not. They made promises to my neighbor more than 10 times that they would send someone out to check on one of the locks and they never did and they were rude about it. My dad kicked the salesman out of the house when he told my dad to shut up. And me not being to smart let them do my shutters, because the product is actually good.....big mistake. The shutters they installed were different then what I ordered the installer is a free agent and is actually not employed by the shutter store and does not know what he is doing then to top it off I failed inspections. The installer left me his phone number and it has been dissconnected...........couldn't handle the complaints and got out of Dodge I assume. PLEASE DO RESEARCH BEFORE HAND. VERY VERY UNHAPPY WITH THE WHOLE PROCESS!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

These people are rude and insulting and very very unprofessional. All they want is your $$$$. Once they have your money, if you have a problem you can call day and night and you will get the run around. If they made a mistake they will argue that they did not. They made promises to my neighbor more than 10 times that they would send someone out to check on one of the locks and they never did and they were rude about it. My dad kicked the salesman out of the house when he told my dad to shut up. And me not being to smart let them do my shutters, because the product is actually good.....big mistake. The shutters they installed were different then what I ordered the installer is a free agent and is actually not employed by the shutter store and does not know what he is doing then to top it off I failed inspections. The installer left me his phone number and it has been dissconnected...........couldn't handle the complaints and got out of Dodge I assume. PLEASE DO RESEARCH BEFORE HAND. VERY VERY UNHAPPY WITH THE WHOLE PROCESS!!!!!!!!!!!!!!!!!!!!!

Pros: shutters are well built

Cons: Everything else. The people who run the business to the installers and salesmen

.

Waited 9 months for shutters. Guy comes to measure and leaves, no word. 5 weeks later I call. He didn't understand something and decided he didn't want to do the job. Sent someone else to measure. Waited another month. Boys came with shutters. Dropped them behind the house and left. So now I have a pile of shutters behind my house and no workmen!!!! ""Owner" doesn't give a fig and says he "can't contact" his workers. Not a good plan to have no communication with your installers. NEVER CONTRACT WITH THESE PEOPLE. THEY ARE NASTY AND EXPENSIVE AND LIE.

1
★★★☆☆

Waited 9 months for shutters. Guy comes to measure and leaves, no word. 5 weeks later I call. He didn't understand something and decided he didn't want to do the job. Sent someone else to measure. Waited another month. Boys came with shutters. Dropped them behind the house and left. So now I have a pile of shutters behind my house and no workmen!!!! ""Owner" doesn't give a fig and says he "can't contact" his workers. Not a good plan to have no communication with your installers. NEVER CONTRACT WITH THESE PEOPLE. THEY ARE NASTY AND EXPENSIVE AND LIE.

Pros: None

Cons: Awful customer service. Lacking professionalism

.

Before I begin, let me first correct the "Rate It" Section as it was not working properly on the internet and did not allow me to change the "Recommended" tab to "Not REcommended". I STRONGLY DO NOT RECOMMEND USING THIS COMPANY FOR SHUTTERS OR ANY OTHER SERVICE.

My nightmare began back in December of 2005, when we thought we were doing the right thing by ordering our shutters early enough to have them for the 2005 Hurricane Season. Little did we know, that this wasn't going to happen. We were promised 12-16 weeks for installation, obviously, this did not occur as they were installed in November of 2005, 2 days after Wilma passed.

When Hurricane Ernesto was approaching, we closed our shutters for the first time since the inspection. The accordian shutter above our door is locked and will not unlock. After several phone calls with numerous messages left, I still had yet to get answer. I spoke to CS Dept. a couple of times and they said they are too busy and I would have to wait 9 months for a tech to come out and they would charge me $150.00 to come out and fix the problem. I finally rec'd a call from the "Owner", 3 weeks later, who didn't have a care in the world about my concern. Nonetheless, the problem will not get resolved, they do not stand behind their customers or products. PLEASE PLEASE DON'T EVER USE THESE PEOPLE.. THEY JUST WANT YOUR MONEY!

2
★★★★☆

Before I begin, let me first correct the "Rate It" Section as it was not working properly on the internet and did not allow me to change the "Recommended" tab to "Not REcommended". I STRONGLY DO NOT RECOMMEND USING THIS COMPANY FOR SHUTTERS OR ANY OTHER SERVICE.

My nightmare began back in December of 2005, when we thought we were doing the right thing by ordering our shutters early enough to have them for the 2005 Hurricane Season. Little did we know, that this wasn't going to happen. We were promised 12-16 weeks for installation, obviously, this did not occur as they were installed in November of 2005, 2 days after Wilma passed.

When Hurricane Ernesto was approaching, we closed our shutters for the first time since the inspection. The accordian shutter above our door is locked and will not unlock. After several phone calls with numerous messages left, I still had yet to get answer. I spoke to CS Dept. a couple of times and they said they are too busy and I would have to wait 9 months for a tech to come out and they would charge me $150.00 to come out and fix the problem. I finally rec'd a call from the "Owner", 3 weeks later, who didn't have a care in the world about my concern. Nonetheless, the problem will not get resolved, they do not stand behind their customers or products. PLEASE PLEASE DON'T EVER USE THESE PEOPLE.. THEY JUST WANT YOUR MONEY!

Pros: NONE WHATSOEVER

Cons: EVERYTHING ABOUT THIS COMPANY IS HORRIBLE

.

I contracted with this company to install my accordions shutters. They installed one set of accordions incorrectly and another set of accordions shutters has a defective lock. I've been trying since November 2005 to get the company to come back and correct these installation errors. They never return my calls. And when I finally reached them they wanted to charge me an additional $250 to come and view my problems/correct their mistakes. They are irresponsible and once they get your money you will never see them again!
Definitely not recommended!

0
★☆☆☆☆

I contracted with this company to install my accordions shutters. They installed one set of accordions incorrectly and another set of accordions shutters has a defective lock. I've been trying since November 2005 to get the company to come back and correct these installation errors. They never return my calls. And when I finally reached them they wanted to charge me an additional $250 to come and view my problems/correct their mistakes. They are irresponsible and once they get your money you will never see them again!
Definitely not recommended!

Pros: I can not think of any

Cons: Customer Support is non existent

 

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