Papa's Hideaway

★★★★☆
  • 309 Louisa St

    Key West, FL 33040

    Map & Directions
  • 305-294-7709

About Papa's Hideaway

Hours
Mon. - Sun. 24 Hours

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I also stayed at this place and had problems with the inn keeper. I found her to be rude and lacking any customer service skills. The rooms were out dated and there were ants and bugs everywhere. The shower had mold. Don't stay here if

3
★★★★★

I also stayed at this place and had problems with the inn keeper. I found her to be rude and lacking any customer service skills. The rooms were out dated and there were ants and bugs everywhere. The shower had mold. Don't stay here if

.

We just stayed at Papa's Hideaway on March 20th and 21st. I found this hotel using Trip Advisor. We paid $372.00 for a two nights stay. This guest house had a beautiful courtyard with a pool & Jacuzzi. The rooms were old, but clean.

The problem arouse on our return home at 3:00 am the first evening. The lock to our patio door would not work. We tried for a half hour and could not get the door unlocked. My husband was thinking of crawling over the locked fenced area but I told him know because he could break something. We thought we were going to have to sleep on the swing outside our room. (There is no 24 hr innkeeper on the property) Then I realized that I had the number in my cell. Andrea the owner arrived a half hour later. We were very thankful in how she handled this, but please keep in mind; we were sitting outside for about an hour & half getting eaten up by mosquitoes.

Upon check out, we asked for a some sort of discount given the inconvenience. We were advised that this was the owner?s only day off and she would have her call me. She also advised us that she would charge me the full price and what ever discount the owner decides on, she can credit our credit card. We decided to have the owner call us.

We received no phone call , so I called the owner and asked if she could give us at least a 10 to 15% discount off our stay. (This is a credit of $55.00 or at 10%- $37.00) I thought our request was very reasonable. She only offered a credit for a future stay of maybe $55.. I advised that was not acceptable as we do not know when we will ever be back. I advised a trip from Ohio to Key West, is very costly. She refused to credit my credit card. What would the average customer want when inconvenienced? I think a credit off that stay when the situation occurred??? WE ended our conversation with her NOT crediting us with anything. .

I have to question this person?s skill as an innkeeper.

0
★☆☆☆☆

We just stayed at Papa's Hideaway on March 20th and 21st. I found this hotel using Trip Advisor. We paid $372.00 for a two nights stay. This guest house had a beautiful courtyard with a pool & Jacuzzi. The rooms were old, but clean.

The problem arouse on our return home at 3:00 am the first evening. The lock to our patio door would not work. We tried for a half hour and could not get the door unlocked. My husband was thinking of crawling over the locked fenced area but I told him know because he could break something. We thought we were going to have to sleep on the swing outside our room. (There is no 24 hr innkeeper on the property) Then I realized that I had the number in my cell. Andrea the owner arrived a half hour later. We were very thankful in how she handled this, but please keep in mind; we were sitting outside for about an hour & half getting eaten up by mosquitoes.

Upon check out, we asked for a some sort of discount given the inconvenience. We were advised that this was the owner?s only day off and she would have her call me. She also advised us that she would charge me the full price and what ever discount the owner decides on, she can credit our credit card. We decided to have the owner call us.

We received no phone call , so I called the owner and asked if she could give us at least a 10 to 15% discount off our stay. (This is a credit of $55.00 or at 10%- $37.00) I thought our request was very reasonable. She only offered a credit for a future stay of maybe $55.. I advised that was not acceptable as we do not know when we will ever be back. I advised a trip from Ohio to Key West, is very costly. She refused to credit my credit card. What would the average customer want when inconvenienced? I think a credit off that stay when the situation occurred??? WE ended our conversation with her NOT crediting us with anything. .

I have to question this person?s skill as an innkeeper.

Pros: Pool area

Cons: Poor customer service skills - very defensive and rude

 

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