Famous Shoes

★★☆☆☆
  • 7668 S Tamiami Trail

    Sarasota, FL 34231

    Map & Directions
  • 941-922-9135

About Famous Shoes

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2.0 4
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The absolute worst! My wife was buying a pair of shoes and specifically asked if she could return them if they weren't right. She was told, "Of course. Just bring your receipt." Upon her return she was told it could only be a store credit. She was dealing with the SAME salesperson and explained that SHE said she could return them. The lady denied it and said that she would never say that and then pointed out an obscure sign stating the policy. Liars. Bad business. NEVER go there!!!

1
★☆☆☆☆

The absolute worst! My wife was buying a pair of shoes and specifically asked if she could return them if they weren't right. She was told, "Of course. Just bring your receipt." Upon her return she was told it could only be a store credit. She was dealing with the SAME salesperson and explained that SHE said she could return them. The lady denied it and said that she would never say that and then pointed out an obscure sign stating the policy. Liars. Bad business. NEVER go there!!!

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VERY POOR customer service policy for returns!! They meet the rules set by state laws by having a sign posted near the register, but mounted high up and not overly noticeable. They are very greedy for your money they have in hand and could not care less for your future new business. Yes they will give you a store credit, but a business that cares about their customers will not force the customer to buy something. Return the customers money and the customer will remain a long time customer. Bullying the customer by keeping his money and making a demand that he spend it at your business results with one more return to your business and that's it, you've lost a customer and ever how many other customers he can convince not to shop with you. A well managed and forward thinking business will have concern for the customer, my opinion is that Famous Shoes is neither. Another review here states that ??My wife and I have spent many hundreds of dollars here? this is also true of my family, however it is over now. For the cost of a credit card return transaction fee Famous Shoes has lost our business of $400. to $600 a year

0
★☆☆☆☆

VERY POOR customer service policy for returns!! They meet the rules set by state laws by having a sign posted near the register, but mounted high up and not overly noticeable. They are very greedy for your money they have in hand and could not care less for your future new business. Yes they will give you a store credit, but a business that cares about their customers will not force the customer to buy something. Return the customers money and the customer will remain a long time customer. Bullying the customer by keeping his money and making a demand that he spend it at your business results with one more return to your business and that's it, you've lost a customer and ever how many other customers he can convince not to shop with you. A well managed and forward thinking business will have concern for the customer, my opinion is that Famous Shoes is neither. Another review here states that ??My wife and I have spent many hundreds of dollars here? this is also true of my family, however it is over now. For the cost of a credit card return transaction fee Famous Shoes has lost our business of $400. to $600 a year

Pros: Last years shoes, average to high prices

Cons: Greedy Return Policy

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My wife and I have spent many hundreds of dollars here and get great values on top brand shoes. For example, Allen Edmunds dress shoes for half off; Foot-joy golf shoes for half off; Merrill, Sperry, Nike, New Balance, etc etc all at substantial discounts. And x-large and xx-wide sizes are stocked. Staff always very helpful. Highly recommended.

5
★★★★★

My wife and I have spent many hundreds of dollars here and get great values on top brand shoes. For example, Allen Edmunds dress shoes for half off; Foot-joy golf shoes for half off; Merrill, Sperry, Nike, New Balance, etc etc all at substantial discounts. And x-large and xx-wide sizes are stocked. Staff always very helpful. Highly recommended.

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ONLY purchase shoe if you are SURE there will be no need to return. My father purchased shoes while on vacation and had the store send them to their home. Unfortunately, Dad did not make it home to use the shoes since he passed away in Sarasota. The store refused my mother a refund stating the policy was only good for store credit. This seems to be quite unjust considering she won't return without my dad. It also appears to be a somewhat "greedy policy" for a store to operate this way in light of the elderly population in FL. We are talking about a several hundred dollar purchase. The store would not comply when we asked for someone "higher up" than the store manager.Not my idea of "good business relations". Terrible personal experience, would NOT recommend business.

1
★☆☆☆☆

ONLY purchase shoe if you are SURE there will be no need to return. My father purchased shoes while on vacation and had the store send them to their home. Unfortunately, Dad did not make it home to use the shoes since he passed away in Sarasota. The store refused my mother a refund stating the policy was only good for store credit. This seems to be quite unjust considering she won't return without my dad. It also appears to be a somewhat "greedy policy" for a store to operate this way in light of the elderly population in FL. We are talking about a several hundred dollar purchase. The store would not comply when we asked for someone "higher up" than the store manager.Not my idea of "good business relations". Terrible personal experience, would NOT recommend business.

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