Lentz House Of Time

★★★★☆
29.6741 -82.3318
Map and Directions to Lentz House of Time

352-378-9323

712 NW 23rd Ave

Gainesville, FL

32609

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About Lentz House Of Time

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4.2 10
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.

This group of professionals have high marks in all areas: Knowledge, business ethics, experience, attention to details, proof in their results.

The repair of my Rolex was beyond my expectations and exceeds the specifications of Rolex requirements windows.

They seem to relish in being better than your expectations.

I am pleased to have found such a valued contact for my watch repairs.

5
★★★★★

This group of professionals have high marks in all areas: Knowledge, business ethics, experience, attention to details, proof in their results.

The repair of my Rolex was beyond my expectations and exceeds the specifications of Rolex requirements windows.

They seem to relish in being better than your expectations.

I am pleased to have found such a valued contact for my watch repairs.

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.

I've been searching the web for several weeks trying to find a particular type of watch. Unfortunately, the type of watch I want doesn't exist. Since I live in Gainesville, I emailed my local watchmaker (Lentz) asking for help in my search. I also emailed other watchmakers and businesses who specialize in making individual watches. Only Lentz replied, and did so same day. (And since I never mentioned in my original email that I lived in Gainesville, their response could have only come from a genuine desire to help.) The reply, and subsequent in-store conversation, has helped point me in the right direction. And while at the store, their watchmaker took time from his schedule to discuss with me my thoughts (including looking at the print-outs I brought of watches I liked), and offered excellent suggestions. He neither scoffed at what I wanted, nor pressured me to buy any of their watches. In sum, I found my experience with Lentz to have been top-notch, and fully recommend them.

5
★★★★★

I've been searching the web for several weeks trying to find a particular type of watch. Unfortunately, the type of watch I want doesn't exist. Since I live in Gainesville, I emailed my local watchmaker (Lentz) asking for help in my search. I also emailed other watchmakers and businesses who specialize in making individual watches. Only Lentz replied, and did so same day. (And since I never mentioned in my original email that I lived in Gainesville, their response could have only come from a genuine desire to help.) The reply, and subsequent in-store conversation, has helped point me in the right direction. And while at the store, their watchmaker took time from his schedule to discuss with me my thoughts (including looking at the print-outs I brought of watches I liked), and offered excellent suggestions. He neither scoffed at what I wanted, nor pressured me to buy any of their watches. In sum, I found my experience with Lentz to have been top-notch, and fully recommend them.

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Response from this business:

Thank you, Doug E., for your very detailed review. We are pleased that you had a pleasant experience because we work very hard to provide honest, professional services. If there is anything else we can do for you, or any way we can help you in your search, please let us know.
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At the recommendation of a friend about the quality of work and "fair" prices at Lentz house of time I decided to utilize them for a simple battery replacement on a wrist watch. Upon my arrival the staff was friendly and quoted me a reasonable price of $14 to change the battery. One of the jewelers began to work on the battery change immediately. After about one minute, the jeweler informed me that one of the screws on the back of the watch was stripped and they would need to keep the watch until the next day. The jeweler went on to say they would be able to take care of the screw for no extra charge. I returned the next day after receiving a call that the watch was ready to be picked up. I met with another employee and provided her my receipt. Much to my chagrin, it was at this time the employee notified me the cost of the battery change was as quoted $14 and that they were charging me an additional $17 for a single screw approximately 1mm long!!!

I was just disappointed they did not honor their word from the previous day of not charging me additional cost for the screw. At a bare minimum, a phone call notifying me that the repair was going to incur an additional charge would have been appreciated. After all, this was a Fossil watch with a screw that probably cost less than one penny to make. I understand that the repair would take extra time to fix but don't offer to complete the repair at no charge if you have no intention of honoring your word!

I will probably utilize other service providers for simple watch repairs in the future.

1
★☆☆☆☆

At the recommendation of a friend about the quality of work and "fair" prices at Lentz house of time I decided to utilize them for a simple battery replacement on a wrist watch. Upon my arrival the staff was friendly and quoted me a reasonable price of $14 to change the battery. One of the jewelers began to work on the battery change immediately. After about one minute, the jeweler informed me that one of the screws on the back of the watch was stripped and they would need to keep the watch until the next day. The jeweler went on to say they would be able to take care of the screw for no extra charge. I returned the next day after receiving a call that the watch was ready to be picked up. I met with another employee and provided her my receipt. Much to my chagrin, it was at this time the employee notified me the cost of the battery change was as quoted $14 and that they were charging me an additional $17 for a single screw approximately 1mm long!!!

I was just disappointed they did not honor their word from the previous day of not charging me additional cost for the screw. At a bare minimum, a phone call notifying me that the repair was going to incur an additional charge would have been appreciated. After all, this was a Fossil watch with a screw that probably cost less than one penny to make. I understand that the repair would take extra time to fix but don't offer to complete the repair at no charge if you have no intention of honoring your word!

I will probably utilize other service providers for simple watch repairs in the future.

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Response from this business:

Update: 2/3/2012 - The manager spoke with the individuals involved in this event and was informed, both verbally and from the written claim check of which the customer received, that no one offered to replace the screw for the customer "at no charge". In fact, the claim check had a very clear "Estimate" written by hand for the job charge. Now, because the charge was about $30 for the complete repair and because we were expected to have the job ready by the following day, we did not bother calling the customer with the estimate because it was well under a typical "repair" price. Due to the written evidence, we can only surmise that the customer heard what he wanted to hear, not what actually happened and decided to vent his frustrations online. If the customer contests this, either online or at the store, we will be happy to show the customer or mail him a copy of the receipt that includes the information originally written on the customer's copy. Out of the thousands of similar former experiences customers have had, this is the first individual to complain about such a minor charge. No plans to change any company policies are to follow. Original Post: 1/20/2012 updated because the customer revised his post, no longer calling our watchmakers competent and reducing our review rating from three stars to one star. First off, thank you, Jim B., for writing your review about our business. Just to make a correction, we are watchmakers and clockmakers; not jewelers. Please do not confuse the two professions as a handful of customers in the last month have learned the hard way. If you were not happy with paying the additional cost for the screw, one that took at least 20 minutes to remove because of how badly it was stripped (damage that we had to correct because of the last "jeweler" who had replaced the battery) plus the 45 minutes it took two of our employees to locate a screw through the hundreds of varieties available, you should have spoken to a manager and we would have gladly removed the screw. In addition, most manufacturers charge between $5-$10 or more for some steel screws, plus $10 to $15 in shipping. You are correct, these screws probably cost a faction of a penny to produce, but that is not how much we are charged for them. We unfortunately, have no other option than to pass on the high costs to the customer. Feel free to utilize a less competent service provider, but do not be surprised when our repairs cost you more because we have to correct problems that were induced by someone else, as it was in this situation.
.

The kindest people with the best prices. Quality service, incredibly honest. To put it in perspective, it is the best service I've had anywhere. I trust them with all of my watches, and they are FAST.

5
★★★★★

The kindest people with the best prices. Quality service, incredibly honest. To put it in perspective, it is the best service I've had anywhere. I trust them with all of my watches, and they are FAST.

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Response from this business:

Thank you, Shane B., for your concise review. Although we try to provide the best prices, much of the cost of repairs is out of our hands. Many of the parts we purchase come from Swiss manufacturer's who have been raising their prices because the dollar has lost a lot of its value or American spare parts suppliers (especially for vintage pieces) who have also begun raising their prices because the parts they are selling are "new-old-stock" and the prices are dictated by demand with very limited supply. Please contact us when you need our services in the near future!
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I have purchased watches, and have had numerous watches serviced by Lentz House of Time. My Lentz serviced watches (quartz and automatic) have never had any problems, and run with amazing accuracy (well within chronometer specifications). This business takes pride in giving honest estimates, work and customer service. Their prices are the best I have ever encountered within the timepiece / clock industry (over 11 years experience).

A family owned business staffed by caring, professional and responsible individuals who can always be trusted.

5
★★★★★

I have purchased watches, and have had numerous watches serviced by Lentz House of Time. My Lentz serviced watches (quartz and automatic) have never had any problems, and run with amazing accuracy (well within chronometer specifications). This business takes pride in giving honest estimates, work and customer service. Their prices are the best I have ever encountered within the timepiece / clock industry (over 11 years experience).

A family owned business staffed by caring, professional and responsible individuals who can always be trusted.

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My name is Eugene Hatley Jr and I am a former resident of G'ville now stationed at Ft Campbell KY. I purchased an Omega Seamaster Professional secondhand via Ebay just prior to redeploying from Iraq in November of '08. The watch was in decent shape physically, but ran slightly slowly and since it came with no original purchase or service information, I decided to take it in and get it a good once-over. My decision to patronize Lentz was based on the recommendations of both my aunt and uncle who have had various family heirlooms serviced there. I took the watch in while on xmas leave in G'ville and told them it's history as far as the online reseller had told me, and they agreed to look at it in detail. A week later they called and said that the movement was in pretty bad shape, having not been serviced in a while and being badly in need of an overhaul and some replacement parts; their estimate was about $390 and about 3 to 4 weeks to wait for parts and to do the work. They shipped the watch back to me at Ft Campbell, and despite very considerable care in packaging, I can only surmise that someone had decided to play volleyball with the package because although both the packaging and the watch appeared inviolate, the watch couldn't keep time properly and couldn't hold a reserve for more than 4 hours. I shipped the watch back and they fixed it. As they couldn't find anything wrong inside, it must have been badly mishandled in transit by the postal service, so I had them ship it back via my UPS Store mailbox there in town. To date, the watch runs like a champ and keeps near-perfect time. I'm about to send my "Bond"-style seamaster that I bought right after this one to have it serviced, as it's original documentation indicates it is due for one. I have no idea if they are an "official" service center or not, but as popular sentiment on most Omega forums generally give the few "official" service centers in the states very poor marks, I would have had to send the watch back to Switzerland, and that would have probably cost significantly more in time and money. To me as the owner of two used seamasters, the concern over Lentz being an authorized repair center or not is irrelevant, as the watches are both long since out of warranty anyway. I look forward to doing business with them in the future as my mechanical watch collection continues to grow. I currently own and use 2 Omega SMPs, various Seiko Divers of the SKX00n family, as well as the new 6r15-based Seiko Prospex 200m Diver, and I am looking at the Oris Titan TT1 Diver. As for their breadth of service, I know for a fact they work on Rolex and Omega as well as Seiko and Citizen watches. They also work on a wide variety of clocks and other watches, both modern and antique. I would highly recommend them to anyone looking for mechanical horology service local to north central FL; their service is excellent and their prices are quite reasonable.

UPDATE Apr2010: I have had my second Omega Seamaster Professional (James Bond) serviced a little over a year ago, and I have just had my Breitling Superocean Professional (post 2000), my Breitling Superocean Steelfish (2004), my Oris TT1 Titanium Diver, and my business partner's Oris Artelier Chronograph serviced by Lentz, and including my partner's watch, all are running like new timepieces. I will be taking several antique family clocks to Lentz when I have time and sufficient funds available. I continue to highly recommend Lentz House of Time for all horology concerns, mechanical and otherwise.

5
★★★★★

My name is Eugene Hatley Jr and I am a former resident of G'ville now stationed at Ft Campbell KY. I purchased an Omega Seamaster Professional secondhand via Ebay just prior to redeploying from Iraq in November of '08. The watch was in decent shape physically, but ran slightly slowly and since it came with no original purchase or service information, I decided to take it in and get it a good once-over. My decision to patronize Lentz was based on the recommendations of both my aunt and uncle who have had various family heirlooms serviced there. I took the watch in while on xmas leave in G'ville and told them it's history as far as the online reseller had told me, and they agreed to look at it in detail. A week later they called and said that the movement was in pretty bad shape, having not been serviced in a while and being badly in need of an overhaul and some replacement parts; their estimate was about $390 and about 3 to 4 weeks to wait for parts and to do the work. They shipped the watch back to me at Ft Campbell, and despite very considerable care in packaging, I can only surmise that someone had decided to play volleyball with the package because although both the packaging and the watch appeared inviolate, the watch couldn't keep time properly and couldn't hold a reserve for more than 4 hours. I shipped the watch back and they fixed it. As they couldn't find anything wrong inside, it must have been badly mishandled in transit by the postal service, so I had them ship it back via my UPS Store mailbox there in town. To date, the watch runs like a champ and keeps near-perfect time. I'm about to send my "Bond"-style seamaster that I bought right after this one to have it serviced, as it's original documentation indicates it is due for one. I have no idea if they are an "official" service center or not, but as popular sentiment on most Omega forums generally give the few "official" service centers in the states very poor marks, I would have had to send the watch back to Switzerland, and that would have probably cost significantly more in time and money. To me as the owner of two used seamasters, the concern over Lentz being an authorized repair center or not is irrelevant, as the watches are both long since out of warranty anyway. I look forward to doing business with them in the future as my mechanical watch collection continues to grow. I currently own and use 2 Omega SMPs, various Seiko Divers of the SKX00n family, as well as the new 6r15-based Seiko Prospex 200m Diver, and I am looking at the Oris Titan TT1 Diver. As for their breadth of service, I know for a fact they work on Rolex and Omega as well as Seiko and Citizen watches. They also work on a wide variety of clocks and other watches, both modern and antique. I would highly recommend them to anyone looking for mechanical horology service local to north central FL; their service is excellent and their prices are quite reasonable.

UPDATE Apr2010: I have had my second Omega Seamaster Professional (James Bond) serviced a little over a year ago, and I have just had my Breitling Superocean Professional (post 2000), my Breitling Superocean Steelfish (2004), my Oris TT1 Titanium Diver, and my business partner's Oris Artelier Chronograph serviced by Lentz, and including my partner's watch, all are running like new timepieces. I will be taking several antique family clocks to Lentz when I have time and sufficient funds available. I continue to highly recommend Lentz House of Time for all horology concerns, mechanical and otherwise.

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I took my 1966 Rolex to Lentz House of Time for repair. They "claim" to be an "Authorized Repair Center" for Rolex watches, which is not true. The result was they returned my watch, a GMT Master, with the bezel ring so loose that it will not stay in place when set to a specific time zone. Lentz's claim the bezel ring should only rotate counter-clockwise, which is not true. I purchased the watch new from an authorized dealer in Bermuda and the bezel ring was designed to rotate in both directions. These people are not to be trusted with a valuable watch---take it to a an authorized dealer and let them repair it.

1
★☆☆☆☆

I took my 1966 Rolex to Lentz House of Time for repair. They "claim" to be an "Authorized Repair Center" for Rolex watches, which is not true. The result was they returned my watch, a GMT Master, with the bezel ring so loose that it will not stay in place when set to a specific time zone. Lentz's claim the bezel ring should only rotate counter-clockwise, which is not true. I purchased the watch new from an authorized dealer in Bermuda and the bezel ring was designed to rotate in both directions. These people are not to be trusted with a valuable watch---take it to a an authorized dealer and let them repair it.

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Response from this business:

One Mistake Does Not Mean Bad Service Mr. Richard C. (last name will remain anonymous for sake of privacy) gave his Rolex GMT Master to a family member to drop off at Lentz House of Time. His watch was in dire need of service after many years of usage. The movement had developed corrosion on numerous parts from direct exposure to water and needed extensive repairs. The case tube, crown and crystal were replaced along with other internal parts using ONLY original parts as our terms to maintain a spare parts account with Rolex state that we can only use original parts in the repair of the watch brand. The problem with the bezel was never addressed in the original repair estimate and Richard complained that the bezel would not rotate after the movement was serviced. After having his family member drop off the watch again, the problem was corrected at no charge but the customer was still not satisfied. After speaking to one of the staff members (he never spoke to a manager) about the second trip, he issued a stop credit with his credit card company and filed additional complaints. The customer over-reacted to a simple problem that could have been properly and easily corrected.
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Small, family owned it seems.....we love for their honest service and fair prices....repairs are made in a timely manner Can be an inconvienent drive depending are where ou live...but worth it .

PROS: Honest good service
CONS: Out of the way....

5
★★★★★

Small, family owned it seems.....we love for their honest service and fair prices....repairs are made in a timely manner Can be an inconvienent drive depending are where ou live...but worth it .

PROS: Honest good service
CONS: Out of the way....

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Nice little local business. Friendly folks and great service. They get stuff back to you in short order and the prices are reasonable for repairs. They also offer a variety of time pieces for sale from grandfather clocks to watches. Good place to go.

5
★★★★★

Nice little local business. Friendly folks and great service. They get stuff back to you in short order and the prices are reasonable for repairs. They also offer a variety of time pieces for sale from grandfather clocks to watches. Good place to go.

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