i came with my daughter to adopt a kitten from them untill she came out yelling & cursing out one of her own employees! she was my 7 year old & came yelling likea MANIC!
Cons: Profanity! rude! pushy!
The staff and Dr Randolph are always caring and knowledgeable. I have cats, birds and a dog and all have had wonderful treatment. I had a dog that received an additional year of life and a seriously injured parrot who got the very best of care from Dr Randolph and her staff. Compasion and caring are this team's mantra.
Pros: Knowledge, Care, Communication
My experience with Dr. Randolph and staff was always professional. I had a sick bird who could not get over an illness. We tried antibiotic after antibiotic. Still she kept getting re-infected. Dr. R kept in touch with me about the case even when I couldnt be there at the office. She also was on the phone with every specialist she knew. She thought outside of the box and made a suggestion, to switch from a bowl for water to a waterbottle. IT WORKED!! My bird got healthy again and has been fine ever since. I have never had any problems with her or her staff. They are all great and caring people.
Pros: Knowlegable and caring staff
Cons: Cons? No cons!!