Miami Acura

★★☆☆☆
Florida's only 11 time winner of the Acura Precision Team Award!
  • 16601 S Dixie Hwy

    Miami, FL 33157

    Map & Directions
  • 305-232-1400

1.6667 3
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Buyer beware! The Miami Acura service department will WAY WAY overcharge you and upsell you products and services that you don't need at all! \n\nI have been going to Miami Acura since 1989 and until recently I've been happy with them. I believe that the economic situation in the United States has made their service department resort to horrible business tactics which include: upselling products and services that you don't need and WAY overcharging. \n\nI brought my car in for a regular service and when I was at home the service department called me to upsell 15 different products and services to the tune of around $1999. I kindly responded ""I am only interested in the tune up and please print out all the things that I would need along with the prices to fix them"". \n\nA few days later my air conditioner stopped working so I brought it in to the Miami Acura Service department. It took them around 3 days to call me back to tell me that it was a broken hose causing my AC to stop working and they were going to have to replace it. I said ""go ahead and fix it"". How much could it cost to change a hose, right? \n\nWhen my car was ready to be picked up, I went to pay the bill and it was $650! I was like ""$650 to change a hose!?"" \n\nWhen I asked the service manager to go over the bill with me, which wasn't itemized he talked in circles and used very technical jargon, I left thinking WHAT JUST HAPPENED? When I got back to my house I found the list of items and prices that needed to be fixed on my car and what do you know??...the same hose on my air conditioning with a cost of $150. How did the price jump $500 dollars in a couple of weeks. I chalked it up as ""I got ripped off""!\n\nNow I get these sales type phone calls from Miami Acura offering $15 oil changes to which I respond that I wouldn't go there if oil changes cost NOTHING. When they ask me why, I tell them the story. That's when they say, ""We really want our customers to be happy, and a supervisor will call you immediately to see if we can rectify this problem!"" Guess who called me back...NOT ONE PERSON! Do you know why?? Because they DON'T care about their customers and they are just looking to get new people in there to rip off!\n\nI wonder if they will ever read this and try to fix the problem now? Keep calling me Miami Acura, because each time you do, I will blog, write, post, share and tell everybody about your less than stellar business practices! The Miami Acura Service Department ripped me off! \n\nGod bless!

0
★☆☆☆☆

Buyer beware! The Miami Acura service department will WAY WAY overcharge you and upsell you products and services that you don't need at all! \n\nI have been going to Miami Acura since 1989 and until recently I've been happy with them. I believe that the economic situation in the United States has made their service department resort to horrible business tactics which include: upselling products and services that you don't need and WAY overcharging. \n\nI brought my car in for a regular service and when I was at home the service department called me to upsell 15 different products and services to the tune of around $1999. I kindly responded ""I am only interested in the tune up and please print out all the things that I would need along with the prices to fix them"". \n\nA few days later my air conditioner stopped working so I brought it in to the Miami Acura Service department. It took them around 3 days to call me back to tell me that it was a broken hose causing my AC to stop working and they were going to have to replace it. I said ""go ahead and fix it"". How much could it cost to change a hose, right? \n\nWhen my car was ready to be picked up, I went to pay the bill and it was $650! I was like ""$650 to change a hose!?"" \n\nWhen I asked the service manager to go over the bill with me, which wasn't itemized he talked in circles and used very technical jargon, I left thinking WHAT JUST HAPPENED? When I got back to my house I found the list of items and prices that needed to be fixed on my car and what do you know??...the same hose on my air conditioning with a cost of $150. How did the price jump $500 dollars in a couple of weeks. I chalked it up as ""I got ripped off""!\n\nNow I get these sales type phone calls from Miami Acura offering $15 oil changes to which I respond that I wouldn't go there if oil changes cost NOTHING. When they ask me why, I tell them the story. That's when they say, ""We really want our customers to be happy, and a supervisor will call you immediately to see if we can rectify this problem!"" Guess who called me back...NOT ONE PERSON! Do you know why?? Because they DON'T care about their customers and they are just looking to get new people in there to rip off!\n\nI wonder if they will ever read this and try to fix the problem now? Keep calling me Miami Acura, because each time you do, I will blog, write, post, share and tell everybody about your less than stellar business practices! The Miami Acura Service Department ripped me off! \n\nGod bless!

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This dealership is the worst. The dealer told me he had a car for me and called me twice that day, we had already discussed price. When I arrived they advised they had sold a car at auction and then tried to get me to pay thousands more for a car that had more miles on it then the one we had come in to look at. AVOID AT ALL COSTS. I ended up buying the exact vehicle at Rick Case Acura and was extremely impressed with their high level of knowledge and professtionalism. I also ended up getting this car for $1000 dollars less than what Miami Acura's bottom price was that was arrived at after some very painful discussion and negotiating. Bottom line they play games and you will pay too much.

1
★☆☆☆☆

This dealership is the worst. The dealer told me he had a car for me and called me twice that day, we had already discussed price. When I arrived they advised they had sold a car at auction and then tried to get me to pay thousands more for a car that had more miles on it then the one we had come in to look at. AVOID AT ALL COSTS. I ended up buying the exact vehicle at Rick Case Acura and was extremely impressed with their high level of knowledge and professtionalism. I also ended up getting this car for $1000 dollars less than what Miami Acura's bottom price was that was arrived at after some very painful discussion and negotiating. Bottom line they play games and you will pay too much.

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The sales team at this dealership was quite helpful. However, their new car stock was limited. They typically have some nice used cars but most of the time they are almost as expensive as buying a new one. The last time we were at this dealership, there was only one car that we thought was reasonably priced and were interested in. Then we were told that the car was being held by someone that left $1000 deposit (no visible sign on the car). What do you know, two days later they call us and tell us the car is available, but we had already purchased another car.

3
★★★☆☆

The sales team at this dealership was quite helpful. However, their new car stock was limited. They typically have some nice used cars but most of the time they are almost as expensive as buying a new one. The last time we were at this dealership, there was only one car that we thought was reasonably priced and were interested in. Then we were told that the car was being held by someone that left $1000 deposit (no visible sign on the car). What do you know, two days later they call us and tell us the car is available, but we had already purchased another car.

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