ECO Data Recovery

★★★★☆
"Unlocking Your Lost Data"
  • 1391 N Military Trl

    West Palm Beach, FL 33409

    Map & Directions
  • 561-691-0019

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West Palm Beach, FL

3.5455 11
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After dealing with this company and its owner Chuck Roover, who I might add is rude and condescending. I would never send anything to them.

I entrusted his company to recover data from my hard drive. We paid upfront for a guarantee return of the data on my hard drive.
After not hearing from ECO DATA RECOVERY I contacted them to inquire where my data and hard drive was at which time I was spoken to by Chuck Roover in the rudest manner. A week later after receiving my so call retrieved data, I looked on the hard drive to only find out I had somebody else's Data and not mine. I contacted Chuck again and was once again spoken to in a very rude and condescending manner. I had to ship the hard drive back and they would send a second drive with my data. The second hard drive I received was also not mine but again some Energy company in Florida, with very personal data. I was told that I would receive a full refund after I sent back the second hard drive. After not hearing from them and not receiving my refund I contacted Chuck again and was told they received the drive and yet I never received my refund.

1
★☆☆☆☆

After dealing with this company and its owner Chuck Roover, who I might add is rude and condescending. I would never send anything to them.

I entrusted his company to recover data from my hard drive. We paid upfront for a guarantee return of the data on my hard drive.
After not hearing from ECO DATA RECOVERY I contacted them to inquire where my data and hard drive was at which time I was spoken to by Chuck Roover in the rudest manner. A week later after receiving my so call retrieved data, I looked on the hard drive to only find out I had somebody else's Data and not mine. I contacted Chuck again and was once again spoken to in a very rude and condescending manner. I had to ship the hard drive back and they would send a second drive with my data. The second hard drive I received was also not mine but again some Energy company in Florida, with very personal data. I was told that I would receive a full refund after I sent back the second hard drive. After not hearing from them and not receiving my refund I contacted Chuck again and was told they received the drive and yet I never received my refund.

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BE WARNED - Absolutely horrible. Sent in 2TB drive that had 750GB of data. I had used Runtime software and was able to recover everything off the drive but in an inefficient manner and so I chose to send it in to the "professionals". This drive was filed with nothing but artwork, photos, documents, contracts, and video. It contained almost every photo of my daughter who was born after my last backup (my mistake in not backing up more often). Needless to say the data is precious and valuable.

After their workup, they informed me that only 71GB was available for recovery. I told them there was much more than that and they came back with a new total of 258GB and stated the rest was lost to damage caused by the heads and my continued attempts to recover it using the software recovery.

I received the drive and data back and was devastated by the massive gaps in data missing that had not been recovered. At that point I plugged it back into my external enclosure and was going to try to recover a little more using the Runtime software when I realized I could access some of it just using Windows Explorer! These files were uncorrupted, easily accessible, and not recovered using Eco Data Recovery.

Knowing there was physical damage, I didn't want to continue with software recovery but have it at another company that is able to recover 747GB

Repeated attempts to get a refund from Eco Data Recovery have been met with unsatisfactory results. The guarantee on their website appears useless. They said they did the job I authorized, but it was only after the misrepresentations of the company that 258GB was the only recoverable data - FALSE as the other company (Drive Savers) recovered up almost 3X the data.

They have a great price, but now have just over $3000 invested in recovering my data. I had thought that if they couldn't do the job I would be able to get a refund and use the money for someone who could, but as I said, the guarantee didn't hold up when put to the test.

1
★☆☆☆☆

BE WARNED - Absolutely horrible. Sent in 2TB drive that had 750GB of data. I had used Runtime software and was able to recover everything off the drive but in an inefficient manner and so I chose to send it in to the "professionals". This drive was filed with nothing but artwork, photos, documents, contracts, and video. It contained almost every photo of my daughter who was born after my last backup (my mistake in not backing up more often). Needless to say the data is precious and valuable.

After their workup, they informed me that only 71GB was available for recovery. I told them there was much more than that and they came back with a new total of 258GB and stated the rest was lost to damage caused by the heads and my continued attempts to recover it using the software recovery.

I received the drive and data back and was devastated by the massive gaps in data missing that had not been recovered. At that point I plugged it back into my external enclosure and was going to try to recover a little more using the Runtime software when I realized I could access some of it just using Windows Explorer! These files were uncorrupted, easily accessible, and not recovered using Eco Data Recovery.

Knowing there was physical damage, I didn't want to continue with software recovery but have it at another company that is able to recover 747GB

Repeated attempts to get a refund from Eco Data Recovery have been met with unsatisfactory results. The guarantee on their website appears useless. They said they did the job I authorized, but it was only after the misrepresentations of the company that 258GB was the only recoverable data - FALSE as the other company (Drive Savers) recovered up almost 3X the data.

They have a great price, but now have just over $3000 invested in recovering my data. I had thought that if they couldn't do the job I would be able to get a refund and use the money for someone who could, but as I said, the guarantee didn't hold up when put to the test.

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Eco promised me something within 10 business days, yet communicated nothing. When I called to inquire, I was received with a flippant response. My failed hard drive was returned to me a week later but WITHOUT my brand new hard drive that

3
★★★★★

Eco promised me something within 10 business days, yet communicated nothing. When I called to inquire, I was received with a flippant response. My failed hard drive was returned to me a week later but WITHOUT my brand new hard drive that

.

They seemed very knowledgeable and professional. They had me send my external drive. They charge a $150 processing fee to see if they can do anything; if not, they say they'll send back your drive (at your expense of course). If they can recover data, it's $700 for my 1.5 TB external drive. Foolishly, I sent the full $700 up front. They got the drive, confirmed it was too far gone to recover anything,and agreed to send back my drive (and an additional back-up drive I sent them). No word for 60 days. Finally I filed Better Business Bureau and Consumer complaints. They sent me back the busted drive, and the back-up, but not the $550 balance. It's been three months

1
★☆☆☆☆

They seemed very knowledgeable and professional. They had me send my external drive. They charge a $150 processing fee to see if they can do anything; if not, they say they'll send back your drive (at your expense of course). If they can recover data, it's $700 for my 1.5 TB external drive. Foolishly, I sent the full $700 up front. They got the drive, confirmed it was too far gone to recover anything,and agreed to send back my drive (and an additional back-up drive I sent them). No word for 60 days. Finally I filed Better Business Bureau and Consumer complaints. They sent me back the busted drive, and the back-up, but not the $550 balance. It's been three months

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1 out of 1 people found this review helpful.

.

They seemed very knowledgeable and professional. They had me send my external drive. They charge a $150 processing fee to see if they can do anything; if not, they say they'll send back your drive (at your expense of course). If they

3
★★★★★

They seemed very knowledgeable and professional. They had me send my external drive. They charge a $150 processing fee to see if they can do anything; if not, they say they'll send back your drive (at your expense of course). If they

.

This is the most horrible service i have ever received. I called Eco for information about recovering data off of my hard drive when I first called i was told my drive wold be recovered 100% at a reasonable rate which is what I was looking for. But as i was talking to chuck he started to explain that the price could go up if additional work needed to be done i asked him what else would need to be done to it and he proceed to tell me if they need to open the drive it would be an additional $50 fee for the use of the clean room which is unheard of. But i needed my documents so i had no choice so against my better judgement i sent my drive in. About 2 days later i was contacted by chuck who i had spoken with before and he said that we were not able to recover any data off of the drive. In the process of telling me this i asked him why he promised me 100% recovered data guarantee. He told me that he promised that by accident. I was furious I demanded a refund of the total amount that i spent on this crap company he said that we are not able to give refunds on the full amount. He offered me half of what i spent to try and have my drive fixed. Needless to say i was mad now i couldn't deal with this guy anymore so I told him to give me half of my money back which he said he would do but it took 4 weeks for me to see any of that refund and on top of that I took my drive to another data recovery company and they were able to extract all of my data off the old hard drive. I will never use Eco again. And i will also never refer this company to anyone looking for data recovery service, I wouldn't trust this company to pull dead rats out of an attic

1
★☆☆☆☆

This is the most horrible service i have ever received. I called Eco for information about recovering data off of my hard drive when I first called i was told my drive wold be recovered 100% at a reasonable rate which is what I was looking for. But as i was talking to chuck he started to explain that the price could go up if additional work needed to be done i asked him what else would need to be done to it and he proceed to tell me if they need to open the drive it would be an additional $50 fee for the use of the clean room which is unheard of. But i needed my documents so i had no choice so against my better judgement i sent my drive in. About 2 days later i was contacted by chuck who i had spoken with before and he said that we were not able to recover any data off of the drive. In the process of telling me this i asked him why he promised me 100% recovered data guarantee. He told me that he promised that by accident. I was furious I demanded a refund of the total amount that i spent on this crap company he said that we are not able to give refunds on the full amount. He offered me half of what i spent to try and have my drive fixed. Needless to say i was mad now i couldn't deal with this guy anymore so I told him to give me half of my money back which he said he would do but it took 4 weeks for me to see any of that refund and on top of that I took my drive to another data recovery company and they were able to extract all of my data off the old hard drive. I will never use Eco again. And i will also never refer this company to anyone looking for data recovery service, I wouldn't trust this company to pull dead rats out of an attic

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Eco Data Recovery are reasonably priced and got to my job right way (with an expedition fee, which still kept the job in the "reasonable" range).

The downside? They didn't recover my data, which I wasn't necessarily expecting. When I

3
★★★★★

Eco Data Recovery are reasonably priced and got to my job right way (with an expedition fee, which still kept the job in the "reasonable" range).

The downside? They didn't recover my data, which I wasn't necessarily expecting. When I

.

Eco Data Recovery are reasonably priced and got to my job right way (with an expedition fee, which still kept the job in the "reasonable" range).

The downside? They didn't recover my data, which I wasn't necessarily expecting. When I received the drives back, I cloned them and recovered the data myself using widely available software!

Their customer service and interaction with me was a mixed experience. I called several times because I was obviously anxious about the progress of the job and I was made to feel like a leper. They also have a hard fast 5pm closing time, and will not make any effort to handle their customers at any time approaching 5pm. They made no effort to reach out to me and let me know what was going on with the job. During all of my interactions with Eco Data Recovery I was made to feel like I was doing something wrong whenever I contacted them.

When I informed Eco Data Recovery that I recovered the data myself they were a bit incredulous, which is consistent with the general contempt that they displayed towards me during the whole process. Since I spent quite of bit of money on their services along with the money spent to recover the drives myself, I pressed Eco Data Recovery for a bit of relief. The president of Eco Data Recovery offered to refund a portion of the fee to my card. They never refunded the card and when I followed up several times, they brushed me off.

The one lesson I learned is that when you are in extremely stressful situation (i.e. failed drive), to try remove your emotions from your process, stop panicking, research your options on the internet (not always the easiest) and proceed with caution.

I wasted a lot of money and time using Eco Data Recovery and only wish that I had the benefit of reading feedback like this when making my vendor choice.

1
★☆☆☆☆

Eco Data Recovery are reasonably priced and got to my job right way (with an expedition fee, which still kept the job in the "reasonable" range).

The downside? They didn't recover my data, which I wasn't necessarily expecting. When I received the drives back, I cloned them and recovered the data myself using widely available software!

Their customer service and interaction with me was a mixed experience. I called several times because I was obviously anxious about the progress of the job and I was made to feel like a leper. They also have a hard fast 5pm closing time, and will not make any effort to handle their customers at any time approaching 5pm. They made no effort to reach out to me and let me know what was going on with the job. During all of my interactions with Eco Data Recovery I was made to feel like I was doing something wrong whenever I contacted them.

When I informed Eco Data Recovery that I recovered the data myself they were a bit incredulous, which is consistent with the general contempt that they displayed towards me during the whole process. Since I spent quite of bit of money on their services along with the money spent to recover the drives myself, I pressed Eco Data Recovery for a bit of relief. The president of Eco Data Recovery offered to refund a portion of the fee to my card. They never refunded the card and when I followed up several times, they brushed me off.

The one lesson I learned is that when you are in extremely stressful situation (i.e. failed drive), to try remove your emotions from your process, stop panicking, research your options on the internet (not always the easiest) and proceed with caution.

I wasted a lot of money and time using Eco Data Recovery and only wish that I had the benefit of reading feedback like this when making my vendor choice.

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I have been using ECO for about 10 years for data recovery for my small business and individual clients. I first found them when seeking out data recovery for a failed hard drive. What I found was all of the "big name" companies would not quote prices for recovery and gave widely varying price ranges. I found ECO and they were willing to quote me a flat rate, which was startling after all of the other research I had done.

I took a chance and sent them the drive, which they successfully recovered, and their communication and professionalism was as good as it gets. I have used them exclusively since then for 1-2 recoveries per year as needed, and every experience has been top notch.

They have about a 90% recovery rate with the projects I have sent them. One time early on in our relationship, they were unable to recover a hard drive I sent them, and the client asked for a second opinion, so ECO was nice enough to forward the drive directly to another company for me, who was also unable to recover the data. That made me feel very good that ECO knew what they were doing and settled my mind that there was no reason to ever use another company.

I recommend ECO without hesitation to anyone that asks about data recovery services. It is wonderful to call in and get a flat-rate quote whenever needs arise and know exactly what things are going to cost. I find their fees incredibly fair and reasonable for the service they provide. Turnaround times have been excellent and as promised.

5
★★★★★

I have been using ECO for about 10 years for data recovery for my small business and individual clients. I first found them when seeking out data recovery for a failed hard drive. What I found was all of the "big name" companies would not quote prices for recovery and gave widely varying price ranges. I found ECO and they were willing to quote me a flat rate, which was startling after all of the other research I had done.

I took a chance and sent them the drive, which they successfully recovered, and their communication and professionalism was as good as it gets. I have used them exclusively since then for 1-2 recoveries per year as needed, and every experience has been top notch.

They have about a 90% recovery rate with the projects I have sent them. One time early on in our relationship, they were unable to recover a hard drive I sent them, and the client asked for a second opinion, so ECO was nice enough to forward the drive directly to another company for me, who was also unable to recover the data. That made me feel very good that ECO knew what they were doing and settled my mind that there was no reason to ever use another company.

I recommend ECO without hesitation to anyone that asks about data recovery services. It is wonderful to call in and get a flat-rate quote whenever needs arise and know exactly what things are going to cost. I find their fees incredibly fair and reasonable for the service they provide. Turnaround times have been excellent and as promised.

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After my cat knocked over my laptop I was in panic mode. My computer guy said that the hard drive was shot, dead, kaputetc. I have every one of my sons pictures on that computer. (I knowI will be backing up from now on!) After numerous

3
★★★★★

After my cat knocked over my laptop I was in panic mode. My computer guy said that the hard drive was shot, dead, kaputetc. I have every one of my sons pictures on that computer. (I knowI will be backing up from now on!) After numerous

.

I'm so glad I found eco data recovery. They were friendly, professional and helped me with the whole hard drive recovery process. I hope that I never need a data recovery again, but I will recommend eco to anyone that does. (I will be making hard drive back ups from now on!)

Thank You Eco!

5
★★★★★

I'm so glad I found eco data recovery. They were friendly, professional and helped me with the whole hard drive recovery process. I hope that I never need a data recovery again, but I will recommend eco to anyone that does. (I will be making hard drive back ups from now on!)

Thank You Eco!

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More about ECO Data Recovery

ECO Data Recovery has been providing hard drive recovery services and data recovery for businesses and home users since 1995. Over 20 years experience in hard drive repair and recovery.

 

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