Expressions Custom Furniture

★☆☆☆☆
  • 210 S 12th St

    Tampa, FL 33602

    Map & Directions
  • 813-877-1212

About Expressions Custom Furniture

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  • Home & Garden
  • Furniture Stores

Home & Garden

Home & Garden
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After working with the store's owner, Amanda, we decided on three beautiful pieces of furniture in a gorgeous fabric with additional accent pillows. This process ended up taking almost a year, the fabric had to be changed four months into the process because all of a sudden it was no longer available. By that time, we had our walls painted to match the fabric and were forced to choose a different and less satisfactory fabric in the same color because we were locked into it.
Finally, and after COUNTLESS phone calls to get this furniture completed and delivered for MONTHS AND MONTHS AND MONTHS, it was delivered. The truck pulled out of our driveway and we realized the over $800.00 worth of accent pillows were not there. I called Amanda (the owner) on her cell immediately and she said it was an oversight and they would be delivered in a few days. That never happened. At this point she refused to return phone calls or e-mails.
I called the parent company and other Expressions franchises and was told because it was a franchise, they couldn't and wouldn't help us. I reported her and her store to the Hillsborough Better Business Bureau who had already logged complaints about the store. They established that the business was "out of business."
Our experience took place in 2005 also. I am certainly hoping this place is shuttered. If not and if anyone out there is looking for custom furniture and happen to wander into that store on 12th Street, RUN DON'T WALK!
Don't be duped by the lovely owner, the lovely furniture designs and the lovely fabrics. It's all smoke and mirrors.
Clearly the worst and most frustrating shopping experience of our lives.

1
★☆☆☆☆

After working with the store's owner, Amanda, we decided on three beautiful pieces of furniture in a gorgeous fabric with additional accent pillows. This process ended up taking almost a year, the fabric had to be changed four months into the process because all of a sudden it was no longer available. By that time, we had our walls painted to match the fabric and were forced to choose a different and less satisfactory fabric in the same color because we were locked into it.
Finally, and after COUNTLESS phone calls to get this furniture completed and delivered for MONTHS AND MONTHS AND MONTHS, it was delivered. The truck pulled out of our driveway and we realized the over $800.00 worth of accent pillows were not there. I called Amanda (the owner) on her cell immediately and she said it was an oversight and they would be delivered in a few days. That never happened. At this point she refused to return phone calls or e-mails.
I called the parent company and other Expressions franchises and was told because it was a franchise, they couldn't and wouldn't help us. I reported her and her store to the Hillsborough Better Business Bureau who had already logged complaints about the store. They established that the business was "out of business."
Our experience took place in 2005 also. I am certainly hoping this place is shuttered. If not and if anyone out there is looking for custom furniture and happen to wander into that store on 12th Street, RUN DON'T WALK!
Don't be duped by the lovely owner, the lovely furniture designs and the lovely fabrics. It's all smoke and mirrors.
Clearly the worst and most frustrating shopping experience of our lives.

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We went to this store because they claimed they could design, build & install custom furniture to our specifications. We were happy with their designs & measurements, and the fact that they could deliver within 3 months. As a deposit we paid half of the 5 grand cost. After 3 months we started leaving them weekly voicemails. No calls were returned. After 5 months we sent them a letter to inform them that they were in breach of contract. Finally that got their attention, and they returned our call. They claimed that their furniture manfacturer needed some more measurements. We called the manfuacturer direct, and she gave us a different story. Apparently Expressions owed them a lot of money, and she was not going to do any more work until WE paid her the FULL amount for the furniture. We relayed this to Expressions, and they just gave us more waffle. Finally, 6 months after placing the order, we contacted our credit card company and had the initial deposit charge ($2,500) reversed. No monetary loss on our part, but 6+ months without furniture.

PROS: Plenty of hot air available, if you're in the market for a balloon.
CONS: Untrustworthy, deceitful, won't return calls - need I go on?

1
★☆☆☆☆

We went to this store because they claimed they could design, build & install custom furniture to our specifications. We were happy with their designs & measurements, and the fact that they could deliver within 3 months. As a deposit we paid half of the 5 grand cost. After 3 months we started leaving them weekly voicemails. No calls were returned. After 5 months we sent them a letter to inform them that they were in breach of contract. Finally that got their attention, and they returned our call. They claimed that their furniture manfacturer needed some more measurements. We called the manfuacturer direct, and she gave us a different story. Apparently Expressions owed them a lot of money, and she was not going to do any more work until WE paid her the FULL amount for the furniture. We relayed this to Expressions, and they just gave us more waffle. Finally, 6 months after placing the order, we contacted our credit card company and had the initial deposit charge ($2,500) reversed. No monetary loss on our part, but 6+ months without furniture.

PROS: Plenty of hot air available, if you're in the market for a balloon.
CONS: Untrustworthy, deceitful, won't return calls - need I go on?

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