Prestige Spa Inc

★★☆☆☆
  • 13000 Automobile Blvd

    Clearwater, FL 33762

    Map & Directions
  • 727-571-1142

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These covers are the cheapest made I've ever seen. I've owned hot tubs for 25 years. The cover is literally disintegrating from the inside, the foam is actually crumbling and shrinking. This caused the top of the cover to hold water and subsequently cave into the water of the hot tub. After a month of sending them pictures they have denied my warranty claim. The warranty is supposed to be for 5 years, my cover is only 2 years old. I have filed a complaint, as have many others, with the better business bureau. Do an internet search for them and you'll see what I mean

1
★☆☆☆☆

These covers are the cheapest made I've ever seen. I've owned hot tubs for 25 years. The cover is literally disintegrating from the inside, the foam is actually crumbling and shrinking. This caused the top of the cover to hold water and subsequently cave into the water of the hot tub. After a month of sending them pictures they have denied my warranty claim. The warranty is supposed to be for 5 years, my cover is only 2 years old. I have filed a complaint, as have many others, with the better business bureau. Do an internet search for them and you'll see what I mean

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Just received my new cover from Prestige Spa Covers and I am not satisfied at all. The workmanship is poor at best. Out of the box I noticed that it was not nearly as well made as the original cover that came with our tub and lasted for 7 years. For example there were no steam stoppers at each end of the hinge. Instead they extend the hinge insulation strip out to the end of the cover so when the cover is closed there is a gap where heat can escape rather than having a soft pliable foam filled pad that will seal the gap at each end. Also, the straps are in the middle of each of four sides rather than 2 on each of the the opening sides. There is a tear in the vinyl where the strap is attached to the skirt. Some of the exposed hems are not finished in a way that would prevent rain water getting into the seams. The vinyl that they use does not look as nice as our original cover. The cover just looks cheap even though we paid top dollar. Unlikely that will take it back. Big mistake buying this one!

2
★★☆☆☆

Just received my new cover from Prestige Spa Covers and I am not satisfied at all. The workmanship is poor at best. Out of the box I noticed that it was not nearly as well made as the original cover that came with our tub and lasted for 7 years. For example there were no steam stoppers at each end of the hinge. Instead they extend the hinge insulation strip out to the end of the cover so when the cover is closed there is a gap where heat can escape rather than having a soft pliable foam filled pad that will seal the gap at each end. Also, the straps are in the middle of each of four sides rather than 2 on each of the the opening sides. There is a tear in the vinyl where the strap is attached to the skirt. Some of the exposed hems are not finished in a way that would prevent rain water getting into the seams. The vinyl that they use does not look as nice as our original cover. The cover just looks cheap even though we paid top dollar. Unlikely that will take it back. Big mistake buying this one!

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Ordered a Prestige spa cover in May of 2012. We upgraded to a cover that has fiberglass sheet for strength and durability. We paid $579 and replaced our old cover (5 yrs old) with this new more expensive cover. By August 2012 the cover vinyl is splitting where the fiberglass is cutting through in many places, corners and on the sides. After 3 phone calls and threat of legal action, we received information on how to file "warranty" which we have filed with no response after 2 weeks. So a total of 3 months use and it is falling apart. What a way to run a business!

1
★☆☆☆☆

Ordered a Prestige spa cover in May of 2012. We upgraded to a cover that has fiberglass sheet for strength and durability. We paid $579 and replaced our old cover (5 yrs old) with this new more expensive cover. By August 2012 the cover vinyl is splitting where the fiberglass is cutting through in many places, corners and on the sides. After 3 phone calls and threat of legal action, we received information on how to file "warranty" which we have filed with no response after 2 weeks. So a total of 3 months use and it is falling apart. What a way to run a business!

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I worked for this company for over five years, and one day I was fired for no reason, they hire undocumented people and treat them like animals, the owner is a very ruthless dictator and he did not care about anything just to fill his pockets with money no matter what he has to do to get it, basically that factory is slavery of the 21st century, product quality is very bad, because the owner does not care about his customers, only cares about having more money every day.

1
★☆☆☆☆

I worked for this company for over five years, and one day I was fired for no reason, they hire undocumented people and treat them like animals, the owner is a very ruthless dictator and he did not care about anything just to fill his pockets with money no matter what he has to do to get it, basically that factory is slavery of the 21st century, product quality is very bad, because the owner does not care about his customers, only cares about having more money every day.

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We received our spa almost a year ago, and about 6 month into it, we started noticing water absorption, so much so, that when we would open the spa, you would hear the water pouring out of it. mold and miLdew started showing up, discoloration, and making the spa extremely acidic and "bubbly". In my opinion, a spa cover should be designed to repel water, not absorb it, and my understanding is, it should also be designed to withstand he harshness of chemicals because of the fact that it covers water in a hot tub that has to be chemically treated and tested on a weekly basis to maintain proper ph levels etc. We also have a hot tub at our shore house which we have had for over ten years ( hot springs) which is a fabulous product by the way. We own a swimming pool as well, so we are very experienced and capable of maintaining proper chemistry in our spa contrary to what Prestige Spa COvers would like to think. I was told that it's a chemical issue, then I was told its the actual spa. They are offering to replace the mesh underneath, and new inserts as well if we "simply" take it apart and send the vinyl cover back at our expense. When they are finished "fixing" it, they will also send it back at our expense as well. I find that if you make a product and there is an obvious defect in it and they are offering to "re do it and make it better " with a different material then the customer should not have to spend over a $100.00 in shipping costs. The warranty is very flakey and I still have yet to understand what that means. It would make me happy If this company would send me a new hot tub cover that isn't defective and cover all costs associated with it. Resolution is still in progress.

1
★☆☆☆☆

We received our spa almost a year ago, and about 6 month into it, we started noticing water absorption, so much so, that when we would open the spa, you would hear the water pouring out of it. mold and miLdew started showing up, discoloration, and making the spa extremely acidic and "bubbly". In my opinion, a spa cover should be designed to repel water, not absorb it, and my understanding is, it should also be designed to withstand he harshness of chemicals because of the fact that it covers water in a hot tub that has to be chemically treated and tested on a weekly basis to maintain proper ph levels etc. We also have a hot tub at our shore house which we have had for over ten years ( hot springs) which is a fabulous product by the way. We own a swimming pool as well, so we are very experienced and capable of maintaining proper chemistry in our spa contrary to what Prestige Spa COvers would like to think. I was told that it's a chemical issue, then I was told its the actual spa. They are offering to replace the mesh underneath, and new inserts as well if we "simply" take it apart and send the vinyl cover back at our expense. When they are finished "fixing" it, they will also send it back at our expense as well. I find that if you make a product and there is an obvious defect in it and they are offering to "re do it and make it better " with a different material then the customer should not have to spend over a $100.00 in shipping costs. The warranty is very flakey and I still have yet to understand what that means. It would make me happy If this company would send me a new hot tub cover that isn't defective and cover all costs associated with it. Resolution is still in progress.

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Our cover was ordered just over a year ago.....it is literally falling apart...we have had no satisfaction from the company other than an offer to purchase a new outside cover. They say chemical damage, however we have had our hot tub for 12 years and only replaced the previous cover because the top was faded. We know how to take care of our hot tub and covers. We have not changed the brom tabs we use and have NEVER had this problem. I would never ever recommend buying from Prestige or ordering through the Cover Guy.

1
★☆☆☆☆

Our cover was ordered just over a year ago.....it is literally falling apart...we have had no satisfaction from the company other than an offer to purchase a new outside cover. They say chemical damage, however we have had our hot tub for 12 years and only replaced the previous cover because the top was faded. We know how to take care of our hot tub and covers. We have not changed the brom tabs we use and have NEVER had this problem. I would never ever recommend buying from Prestige or ordering through the Cover Guy.

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we live in Michigan and got our cover in very good time. The cover is much thicker and lighter in weight than the one we had bought 6 years ago for the same amount of money. The old one (different Make) sunk in the middle and got very heavy. Hopefully this one will stand up to the Michigan winters

4
★★★★☆

we live in Michigan and got our cover in very good time. The cover is much thicker and lighter in weight than the one we had bought 6 years ago for the same amount of money. The old one (different Make) sunk in the middle and got very heavy. Hopefully this one will stand up to the Michigan winters

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Diana... Owning a spa myself for over 10 years, if your cover started to sag in the middle in under 2 years, it is because you allow snow/ice/tree limbs/leaves and other debris to collect and rest on your cover (I see you live in Ohio, so these are the issues in your area), not due to poor product quality.
A responsible spa/hot tub owner knows they must take care of the cover by keeping it cleaned off and treated just as you do the dashboard in your car. Aside from that, you should have approached the retailer that you actually purchased the cover from so that they would go to bat for you.
Not only that, but if you review the warranty information that was included with your spa cover when it was shipped to you from Prestige Spa Covers (as was included with mine when I ordered a replacement that happened to be manufactured by Prestige), you will notice that it is a pro-rated warranty, just like a car battery or car tire, which means you will pay out for your replacement after a certain period of time-the more time that has lapsed, the more you will pay.
Also, if your spa cover is not a "snug" fit, it is because the measurements you provided to the retailer that ordered the cover for you were inaccurate, again, not due to poor product quality on the part of Prestige.
That's like blaming an auto manufacturer because your dash board cracked and they wouldn't replace it under warranty because you didn't do your due diligence in helping to prevent the problem from happening in the first place as a responsible car owner.
Do some research before you post things online... It's people like you who make companies look bad when they're doing exactly what they set out to do, and tell people they're doing, because you didn't hold up your end of the deal that you made when you purchased the product.

5
★★★★★

Diana... Owning a spa myself for over 10 years, if your cover started to sag in the middle in under 2 years, it is because you allow snow/ice/tree limbs/leaves and other debris to collect and rest on your cover (I see you live in Ohio, so these are the issues in your area), not due to poor product quality.
A responsible spa/hot tub owner knows they must take care of the cover by keeping it cleaned off and treated just as you do the dashboard in your car. Aside from that, you should have approached the retailer that you actually purchased the cover from so that they would go to bat for you.
Not only that, but if you review the warranty information that was included with your spa cover when it was shipped to you from Prestige Spa Covers (as was included with mine when I ordered a replacement that happened to be manufactured by Prestige), you will notice that it is a pro-rated warranty, just like a car battery or car tire, which means you will pay out for your replacement after a certain period of time-the more time that has lapsed, the more you will pay.
Also, if your spa cover is not a "snug" fit, it is because the measurements you provided to the retailer that ordered the cover for you were inaccurate, again, not due to poor product quality on the part of Prestige.
That's like blaming an auto manufacturer because your dash board cracked and they wouldn't replace it under warranty because you didn't do your due diligence in helping to prevent the problem from happening in the first place as a responsible car owner.
Do some research before you post things online... It's people like you who make companies look bad when they're doing exactly what they set out to do, and tell people they're doing, because you didn't hold up your end of the deal that you made when you purchased the product.

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I bought a cover from them and within less than two years it started to sink in the middle. Called the warranty dept. and the "warranty" is set up for you to pay for a new cover along with shipping. So really not a warranty and that shows that they do not stand behind their product. Their web page says that they have a 3 -5 year warranty against water absorption, but the terms of the warranty are not on the web site, you have to ask them for it. Others wise the only time you get the warranty info is after you have bought it and if comes with the cover. Along with this their covers are not a snug fitting cover and lets out steam.

1
★☆☆☆☆

I bought a cover from them and within less than two years it started to sink in the middle. Called the warranty dept. and the "warranty" is set up for you to pay for a new cover along with shipping. So really not a warranty and that shows that they do not stand behind their product. Their web page says that they have a 3 -5 year warranty against water absorption, but the terms of the warranty are not on the web site, you have to ask them for it. Others wise the only time you get the warranty info is after you have bought it and if comes with the cover. Along with this their covers are not a snug fitting cover and lets out steam.

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