Pak Mail

★★☆☆☆
  • 6252 Commercial Way

    Weeki Wachee, FL 34613

    Map & Directions
  • 352-597-8365

Business Services

Business Services
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Pak Mail

4377 Commercial Way Spring Hill, FL

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FedEx Ship Center

16012 Flight Path Dr Brooksville, FL

2.3333 3
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A relative took a framed canvas picture to Pak Mail. They improperly packed the item, which caused damaged to the canvas (hole). UPS picked up the picture and returned it to Pak Mail. My relative had the package insured, as of this post, no refund or insurance check has arrived and we have been waiting for over thirty days.

We asked for the picture to be returned to me so I could take it and have the canvas repaired. The picture arrived with the top half of the painting crushed beyond repair!!

Will gladly supply photos.

Will update post once Pak Mail resolves issue.

0
★☆☆☆☆

A relative took a framed canvas picture to Pak Mail. They improperly packed the item, which caused damaged to the canvas (hole). UPS picked up the picture and returned it to Pak Mail. My relative had the package insured, as of this post, no refund or insurance check has arrived and we have been waiting for over thirty days.

We asked for the picture to be returned to me so I could take it and have the canvas repaired. The picture arrived with the top half of the painting crushed beyond repair!!

Will gladly supply photos.

Will update post once Pak Mail resolves issue.

.

PakMail at 6252 Commercial Way in Weeki Wachee is the best! David is very informative and professional. He always has the right answers for complex international shipping questions. When we have something to ship from our corporate office in Brooksville, we go to this office of PakMail and we know our shipment is going to get to its destination on time and for a reasonable cost. If you need to ship and are in Hernando county, visit these guys!

2
★★★★★

PakMail at 6252 Commercial Way in Weeki Wachee is the best! David is very informative and professional. He always has the right answers for complex international shipping questions. When we have something to ship from our corporate office in Brooksville, we go to this office of PakMail and we know our shipment is going to get to its destination on time and for a reasonable cost. If you need to ship and are in Hernando county, visit these guys!

Pros: Customer service, help with domestic and international

Cons: None

.

CONSUMER BEWARE!!! I had 13 large pckgs to mail to my mom, so I went online to DHL to get an estimate on shipping. Since so many boxes, thought it might be easier to bring to pack & ship place rather than print all postage online myself, but wasn't sure how much extra they would charge. When I walked in, I asked guy there if there was extra charge over DHL price to ship thru them, he replied "No". So we carried in all boxes, & when he was done, to my shock, total came to $225.00. In car, I reviewed reciept & noticed one of the boxes I priced online for $10.33, they charged me $16.33. I called them & was told that it was DHL adding on extra fees for fuel, etc. I called DHL, & I was told no, that package would have only been $10.33 thru them. So it really was Pak Mail of Weeki Wachee that added on all those charges. So we went back & took all packages back and got a refund. I printed all my own labels online, and it was nearly $70. less. I went back next day to drop off packages for pickup (they are authorized pickup location). Owner asked me if I was in yesterday, I said yes. "Did you have a problem", she asked. I proceeded to tell her that her employee told me there was no fees, but yet there were very hefty fees (about 50% of the DHL shipping charge) & she started to insult me saying, "if you had common sense, you'd know that we're in business to make money, so it would be more than DHL". "Yes", I said, "That's why I asked beforehand so I would know how much extra so I could decide if I wanted to pay that extra, but I was told that there was no charge. She started to argue with me saying that her employee doesn't have to know that, and she doesn't even know how much it is because the computer does it. I tried to tell her that any good place of business would tell you what to expect in fees, especially when asked directly about it. She kept arguing with me, & saying I had no common sense, and then she told me to take my boxes & leave. So I said fine. She had already put 2 of them around the corner, & when I went over to get them, she started yelling at me, & saying I'm not allowed back there. "You told me to take my packages, and that's what I'm doing", I replied. She yelled, "I'm calling the police!", and ran to the phone and called. I told my daughter to just keep carrying our boxes out to the car. When outside, the cops came, & I told him what had happened. He said, "Well, some people don't know how to run a business", and he let me go. I called DHL, & registered a complaint. I was going to call that b**ch at Pak Mail and let her know that I reported her, but no # was posted on the window. So I walked back inside, and calmly, but firmly started to say, "I just wanted to let you know that you have terrible customer service. You don't call the police on a customer for doing nothing wrong, and I'm putting in a complaint to DHL & the BBB". Before I could even get half-way thru my sentence, she was on the phone calling the police again! I was not in there 2 min. & when I walked out, the police were there again. They scolded me for going in there again. I said, "I thought this was America, land of free speech", and he said a business owner has the right to deny service to anyone, for any reason, even if they don't like the color of my hair. "What?", I exclaimed. "Isn't that predjudice?". He said it wasn't. Then he proceeded to take all of my personal info for a background check, which of course didn't reveal anything. I'm not a criminal, I'm just a person that walked into a business, and ended up being the victim of deceipt, price gouging, & verbal abuse & insults by the shop owner. These people are rip-off artists! Of course they don't want you to know how much they charge. 50% of the DHL shipping cost just to print out a label and slap it on a box! That's quite excessive. And then to tell me to leave, why? Because she wasn't making money off of my packages? Don't be a DHL pickup center if you're going to give the people who print out their own labels grief! I'm in business myself on ebay, and I am always upfront & honest about my prices & shipping charges, & I do not take advantage of people by overcharging them for shipping. That's why I have 700 positive feedbacks & no negatives. I was raised with the business ethic that the customer is always right (except for a few extreme cases). They are the lifeblood of every business, and deserve honesty, fairness, and respect.

FINAL WORDS: I highly suggest that you refrain from doing business with PAK MAIL store #299, located @ 6252 Commercial Way(19), Weeki Wachee, FL 34613. They are money hungry, liars, and very, very rude. They seem to think that the customer has no right to know beforehand what their charges are to send packages. Full disclosure is every consumer's right! I've never been treated so terribly in a store before. I will be telling everyone I come in contact with about this horrible woman, and their rip-off establishment!

1
★☆☆☆☆

CONSUMER BEWARE!!! I had 13 large pckgs to mail to my mom, so I went online to DHL to get an estimate on shipping. Since so many boxes, thought it might be easier to bring to pack & ship place rather than print all postage online myself, but wasn't sure how much extra they would charge. When I walked in, I asked guy there if there was extra charge over DHL price to ship thru them, he replied "No". So we carried in all boxes, & when he was done, to my shock, total came to $225.00. In car, I reviewed reciept & noticed one of the boxes I priced online for $10.33, they charged me $16.33. I called them & was told that it was DHL adding on extra fees for fuel, etc. I called DHL, & I was told no, that package would have only been $10.33 thru them. So it really was Pak Mail of Weeki Wachee that added on all those charges. So we went back & took all packages back and got a refund. I printed all my own labels online, and it was nearly $70. less. I went back next day to drop off packages for pickup (they are authorized pickup location). Owner asked me if I was in yesterday, I said yes. "Did you have a problem", she asked. I proceeded to tell her that her employee told me there was no fees, but yet there were very hefty fees (about 50% of the DHL shipping charge) & she started to insult me saying, "if you had common sense, you'd know that we're in business to make money, so it would be more than DHL". "Yes", I said, "That's why I asked beforehand so I would know how much extra so I could decide if I wanted to pay that extra, but I was told that there was no charge. She started to argue with me saying that her employee doesn't have to know that, and she doesn't even know how much it is because the computer does it. I tried to tell her that any good place of business would tell you what to expect in fees, especially when asked directly about it. She kept arguing with me, & saying I had no common sense, and then she told me to take my boxes & leave. So I said fine. She had already put 2 of them around the corner, & when I went over to get them, she started yelling at me, & saying I'm not allowed back there. "You told me to take my packages, and that's what I'm doing", I replied. She yelled, "I'm calling the police!", and ran to the phone and called. I told my daughter to just keep carrying our boxes out to the car. When outside, the cops came, & I told him what had happened. He said, "Well, some people don't know how to run a business", and he let me go. I called DHL, & registered a complaint. I was going to call that b**ch at Pak Mail and let her know that I reported her, but no # was posted on the window. So I walked back inside, and calmly, but firmly started to say, "I just wanted to let you know that you have terrible customer service. You don't call the police on a customer for doing nothing wrong, and I'm putting in a complaint to DHL & the BBB". Before I could even get half-way thru my sentence, she was on the phone calling the police again! I was not in there 2 min. & when I walked out, the police were there again. They scolded me for going in there again. I said, "I thought this was America, land of free speech", and he said a business owner has the right to deny service to anyone, for any reason, even if they don't like the color of my hair. "What?", I exclaimed. "Isn't that predjudice?". He said it wasn't. Then he proceeded to take all of my personal info for a background check, which of course didn't reveal anything. I'm not a criminal, I'm just a person that walked into a business, and ended up being the victim of deceipt, price gouging, & verbal abuse & insults by the shop owner. These people are rip-off artists! Of course they don't want you to know how much they charge. 50% of the DHL shipping cost just to print out a label and slap it on a box! That's quite excessive. And then to tell me to leave, why? Because she wasn't making money off of my packages? Don't be a DHL pickup center if you're going to give the people who print out their own labels grief! I'm in business myself on ebay, and I am always upfront & honest about my prices & shipping charges, & I do not take advantage of people by overcharging them for shipping. That's why I have 700 positive feedbacks & no negatives. I was raised with the business ethic that the customer is always right (except for a few extreme cases). They are the lifeblood of every business, and deserve honesty, fairness, and respect.

FINAL WORDS: I highly suggest that you refrain from doing business with PAK MAIL store #299, located @ 6252 Commercial Way(19), Weeki Wachee, FL 34613. They are money hungry, liars, and very, very rude. They seem to think that the customer has no right to know beforehand what their charges are to send packages. Full disclosure is every consumer's right! I've never been treated so terribly in a store before. I will be telling everyone I come in contact with about this horrible woman, and their rip-off establishment!

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