It would seem that these hillbillies get a superiority complex if a customer is wearing a tie and does not know the technical terms for a lawn mower part. They were very rude and seemed they were too good for my business. I left and was relived that I wasn't asked to "Squeal like a Piggy" prior to leaving. I cannot find words salient enough to express my warning to potential customers.
Not sure what some expect from a mower repair shop, but eating off the floor shouldn't be one of them. I have had this business do work on my equipment for several years and have only had one wait longer than they said I would, and that's because the part was back ordered from the manufacturer. It may not be the most attractive shop I've seen, but the work is top quality as far as I'm concerned. And no, I don't work for them nor do I socialize with the owners or employees, just a satisfied customer.
I can only think that the review I just read on this website was written by the owner. This place is a real bone yard of machines just sitting around going no where, and the people you meet there don't come across much better. I left a mower there, and was warned it might be a couple of weeks. Two month's latter all I can see they've done with it is catch a lot of rain, as it just sits out in the front yard. They have never called me and all contact has been intiated by me calling them. On the third prompt they told me it was ready to go. I run down to get only to be told I was lying when I said somebody said it was ready. "Nobody here would ever have said something like that. I can see how they would make the mistake. Their record keeping seems to be a big greasy legal pad which they seem to manage with a haphazard numbering system. (I wouldn't be suprised if these guys would have difficulty counting to 10) The only reason I stumbled into the place is that they are the authorized repair agent for the warranty on the mower. I'm resolved to just say the hell with it. And buy a new one. I could have just about paid for a new with the money I've paid somebody else to my yard while I was waiting for them to fix the mower.
PROS: Off the main road-and appears seedy enough to scare away potential victims
CONS: They exist
Pickelman's has been in business locally for what seems like forever, which tells you that it's a great resource for parts and supplies as well as repairs. If you ask anyone for a repair shop referral or a place to get parts, Pickelmans is the first name that is offered. They stock a huge variety of parts for all brands of mowers, so you can often complete your repair the same day if you are a do it yourselfer. If it something they don't stock, they'll order it for you and get it if it can be had. Their prices on repairs seem reasonable, at least the shop has a steady stream of drop offs and pick ups, and the owners seem to know many of the clientele who have been visiting periodically for years. If you need a repair or part, try Pickelmans.
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Also took our electric mower here since it is the only factory authorized repair place in our area & it's still under warranty. They've never called once, and on two calls made to them last week we were told "he's working on it right now"! Wonder when or if it is actually going to be fixed!?!