Blockbuster Video

★★★★☆
  • 13170 Atlantic Blvd 63

    Jacksonville, FL 32225

    Map & Directions
  • 904-221-7000

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4.0 1
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I have been a long time customer of this store. Last week I had a bad customer service experience. My kids wanted A Series of Unfortunate Events. It wasn't on the shelf so I asked if someone had returned one. A female employee checked and told me none had been returned. I hadn't even been two minutes since I walked away from the counter when someone walked in and asked for the same DVD. The employee again checked and said yes I have one right here. I said excuse me I just asked for that. After ignoring me my younger child started crying. I turned to the employee and told her that I was not a happy customer and didn't like the way it was handled. She got rude and said, "What do you want me to do take the DVD away fromt he customer?" I was so upset I said I would never go to Blcokbuster again. A few days later when I walked past the store I saw the Manager Melissa stop outside. I stopped her and explained what had happened. She was so taken aback. She told me to caome inside with her and we talked for a while. She was very apologetic and said it was no excuse but there were some new employees. She really went out of her way to assist me. Melissa turned a bad customer experience is a good customer experience.

4
★★★★☆

I have been a long time customer of this store. Last week I had a bad customer service experience. My kids wanted A Series of Unfortunate Events. It wasn't on the shelf so I asked if someone had returned one. A female employee checked and told me none had been returned. I hadn't even been two minutes since I walked away from the counter when someone walked in and asked for the same DVD. The employee again checked and said yes I have one right here. I said excuse me I just asked for that. After ignoring me my younger child started crying. I turned to the employee and told her that I was not a happy customer and didn't like the way it was handled. She got rude and said, "What do you want me to do take the DVD away fromt he customer?" I was so upset I said I would never go to Blcokbuster again. A few days later when I walked past the store I saw the Manager Melissa stop outside. I stopped her and explained what had happened. She was so taken aback. She told me to caome inside with her and we talked for a while. She was very apologetic and said it was no excuse but there were some new employees. She really went out of her way to assist me. Melissa turned a bad customer experience is a good customer experience.

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