Apartments Jacksonville

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  • 445 Monument Rd

    Jacksonville, FL 32225

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Mon - Fri: 9:00 am - 6:00 pm Saturday: 10:00 am - 5:00 pm Sunday: 1:00 pm - 5:00 pm

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I moved into the complex in July 2011 & signed a year lease. One of the stips of the lease is that if you terminate prior to the expiration date, you must continue to pay the monthly rent until your lease is up or they are able to find another tenant, whichever comes first. They are not the only company that requires this, so it didn?t ring any warning bells. However, my job closed their Jax site in October 2011 & relocated me to SC in December 2011. I put in my 60-day notice as required by my lease & vacated the property on December 5th. On December 21st, I received a letter from Madison stating that I had a bill owed for ?outstanding charges? that totaled more than $4,600. I had no idea what it was for, so I called the office. The gal I spoke to told me that the charges were for unpaid rent ? they calculated my amount due up until my lease expiration, & had to notify me of the amount due according to Florida law. She told me that I could make payment arrangements with her, & as long as I followed through, the bill would not be sent to collections. So I made an agreement to pay the amount of my rent each month. She told me that once the apartment was filled, they would either send me a refund or an updated bill, depending on whether I overpaid or underpaid. The next morning she called me back & said that she gave me incorrect information because ?had only been there a couple of weeks?. I was told that I had to pay the balance in full by January, otherwise the bill would be sent to collections; Madison could not make payment arrangements with me. If I wanted a payment plan, I could let the bill go to collections & make the arrangements with the agency. At this point I was extremely angry & asked where in my lease it stated that they could charge me 8 months worth of rent upfront, then send the amount to collections within 2 weeks if I didn?t pay it, & ultimately screw up my credit. She pulled a copy of my lease & tried to say it was in a section that stated, ?If there are any outstanding unpaid charges, we may send the amount to collections?? I then told her that I understood that unpaid balances could be sent to collections, but that was not what I was asking. I wanted to know which section of my lease indicated that if I terminated my lease prior to its expiration, that I would be required to pay the remainder of the rent IN FULL. She couldn?t give me a straight answer, went round with me, & even threatened to hang up several times because I wouldn?t give up. I finally asked to speak to her manager [she was the assistant manager] & she flat out REFUSED to transfer me or take a message for her manager to call me back.\r\n\r\nI put in a formal complaint with the Better Business Bureau about this particular issue.\r\n\r\nThis is not the only problem that I had.\r\n\r\nThe issues started on Day 1. I moved to FL from MT & was only able to view the apartment online. BEWARE ? the model unit online looks nothing like the apartment that you will move into. The leasing agent who assisted me would not allow me to see the unit until after I had signed my lease. When I walked in, I was instantly disappointed. The appliances looked like they were from 1975; the carpet was stained; no matter how much I scrubbed the linoleum, it never looked clean; the paint was peeling off in layers; etc. Regardless, I had already signed my lease, driven 2,500 miles to get there, & had no other choice but to move in.\r\n\r\nThese are just some of the bigger problems that I have had with the company, but definitely not the only issues I have had.

0
★☆☆☆☆

I moved into the complex in July 2011 & signed a year lease. One of the stips of the lease is that if you terminate prior to the expiration date, you must continue to pay the monthly rent until your lease is up or they are able to find another tenant, whichever comes first. They are not the only company that requires this, so it didn?t ring any warning bells. However, my job closed their Jax site in October 2011 & relocated me to SC in December 2011. I put in my 60-day notice as required by my lease & vacated the property on December 5th. On December 21st, I received a letter from Madison stating that I had a bill owed for ?outstanding charges? that totaled more than $4,600. I had no idea what it was for, so I called the office. The gal I spoke to told me that the charges were for unpaid rent ? they calculated my amount due up until my lease expiration, & had to notify me of the amount due according to Florida law. She told me that I could make payment arrangements with her, & as long as I followed through, the bill would not be sent to collections. So I made an agreement to pay the amount of my rent each month. She told me that once the apartment was filled, they would either send me a refund or an updated bill, depending on whether I overpaid or underpaid. The next morning she called me back & said that she gave me incorrect information because ?had only been there a couple of weeks?. I was told that I had to pay the balance in full by January, otherwise the bill would be sent to collections; Madison could not make payment arrangements with me. If I wanted a payment plan, I could let the bill go to collections & make the arrangements with the agency. At this point I was extremely angry & asked where in my lease it stated that they could charge me 8 months worth of rent upfront, then send the amount to collections within 2 weeks if I didn?t pay it, & ultimately screw up my credit. She pulled a copy of my lease & tried to say it was in a section that stated, ?If there are any outstanding unpaid charges, we may send the amount to collections?? I then told her that I understood that unpaid balances could be sent to collections, but that was not what I was asking. I wanted to know which section of my lease indicated that if I terminated my lease prior to its expiration, that I would be required to pay the remainder of the rent IN FULL. She couldn?t give me a straight answer, went round with me, & even threatened to hang up several times because I wouldn?t give up. I finally asked to speak to her manager [she was the assistant manager] & she flat out REFUSED to transfer me or take a message for her manager to call me back.\r\n\r\nI put in a formal complaint with the Better Business Bureau about this particular issue.\r\n\r\nThis is not the only problem that I had.\r\n\r\nThe issues started on Day 1. I moved to FL from MT & was only able to view the apartment online. BEWARE ? the model unit online looks nothing like the apartment that you will move into. The leasing agent who assisted me would not allow me to see the unit until after I had signed my lease. When I walked in, I was instantly disappointed. The appliances looked like they were from 1975; the carpet was stained; no matter how much I scrubbed the linoleum, it never looked clean; the paint was peeling off in layers; etc. Regardless, I had already signed my lease, driven 2,500 miles to get there, & had no other choice but to move in.\r\n\r\nThese are just some of the bigger problems that I have had with the company, but definitely not the only issues I have had.

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We knew it wasn't the greatest place when we moved in but we didn't have much of a choice at the time and it was at least affordable. The staff seemed nice and we knew people that lived here and they said it wasn't all that bad. \n\nWhen we moved in we found a couple roaches...not too bad...killed them and put out a few traps and that seemed to do the trick for awhile. Now that winter has broken and its warm again, the roaches are EVERYWHERE and nothing we do helps. They have pest control here but its the whole apartment that needs to be sprayed. We sprayed ours on our own and it did not work. I'm pregnant, due in 3 weeks and we still have another month here after that until we move. Needless to say I am NOT happy. Not only do I have to deal with them but our baby will too, and we need to do everything we can to not take them with us.\n\nOur neighbors are creepy and they all blast their music all day long. They hang out right outside our doors, play with dirt bikes, and yell. One of them even stole my husbands bike that we keep locked up on the porch. The ONE day he went to work and didn't lock it up after his work out it was gone. Nice. Needless to say I do NOT feel safe with the people that live around me. Not to mention the kid that keeps knocking on my door asking me if our hot water works when all the apts here have their own heaters. \n\nThe matainence here sucks...they pretend to keep up the grounds once a week. It takes them at least 2 days to fix any issue you have and normally its not fixed right. We've had to deal with towel racks that fall off walls and broken toilets. I even saw them sitting on their butts in their golf carts using a stick to pick up trash...won't even do a proper cleaning. \n\nThe people here in general are lazy. The dumpster is gross because people won't throw their trash down the hole and them people end up piling thier trash around it because there is no way to throw trash in the dumpster. And its empty. We've checked. \n\nWe had no issues with the staff until a few months ago when they decided to send us a 3 day eviction notice for non payment when we use the military allotment service to pay our rent and they were the ones having the issue. We had no idea there was an issue until they threatened to kick us out. When we went up front to talk to them about it it was laughed off as a mistake and we were told don't worry about it. Don't worry about an eviction notice thats not even justified? You've got to be kidding me. I thank God my husband is being transferred and we're breaking our lease a month before it ends (THANK YOU NAVY)to move far north away from this place.\n\nDo NOT move here...you can do better.

0
★☆☆☆☆

We knew it wasn't the greatest place when we moved in but we didn't have much of a choice at the time and it was at least affordable. The staff seemed nice and we knew people that lived here and they said it wasn't all that bad. \n\nWhen we moved in we found a couple roaches...not too bad...killed them and put out a few traps and that seemed to do the trick for awhile. Now that winter has broken and its warm again, the roaches are EVERYWHERE and nothing we do helps. They have pest control here but its the whole apartment that needs to be sprayed. We sprayed ours on our own and it did not work. I'm pregnant, due in 3 weeks and we still have another month here after that until we move. Needless to say I am NOT happy. Not only do I have to deal with them but our baby will too, and we need to do everything we can to not take them with us.\n\nOur neighbors are creepy and they all blast their music all day long. They hang out right outside our doors, play with dirt bikes, and yell. One of them even stole my husbands bike that we keep locked up on the porch. The ONE day he went to work and didn't lock it up after his work out it was gone. Nice. Needless to say I do NOT feel safe with the people that live around me. Not to mention the kid that keeps knocking on my door asking me if our hot water works when all the apts here have their own heaters. \n\nThe matainence here sucks...they pretend to keep up the grounds once a week. It takes them at least 2 days to fix any issue you have and normally its not fixed right. We've had to deal with towel racks that fall off walls and broken toilets. I even saw them sitting on their butts in their golf carts using a stick to pick up trash...won't even do a proper cleaning. \n\nThe people here in general are lazy. The dumpster is gross because people won't throw their trash down the hole and them people end up piling thier trash around it because there is no way to throw trash in the dumpster. And its empty. We've checked. \n\nWe had no issues with the staff until a few months ago when they decided to send us a 3 day eviction notice for non payment when we use the military allotment service to pay our rent and they were the ones having the issue. We had no idea there was an issue until they threatened to kick us out. When we went up front to talk to them about it it was laughed off as a mistake and we were told don't worry about it. Don't worry about an eviction notice thats not even justified? You've got to be kidding me. I thank God my husband is being transferred and we're breaking our lease a month before it ends (THANK YOU NAVY)to move far north away from this place.\n\nDo NOT move here...you can do better.

Pros: Not many....its a roof over your head...thats it

Cons: Read below...

 

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