American Dry Cleaners

★★★★☆
  • 616 N Bumby Ave

    Orlando, FL 32803

    Map & Directions
  • 407-898-7165

About American Dry Cleaners

Hours
Mon-Fri 7:30am-7pm, Sat 8:30am-3pm

Personal Services

Personal Services
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I am writing this review because I was really impressed with the service I recieved from these guys. They definitely put in the needed effort to bring quality results.

5
★★★★★

I am writing this review because I was really impressed with the service I recieved from these guys. They definitely put in the needed effort to bring quality results.

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The worst customer service ever. I had shoes repaired, a dress altered, and an expensive men's suit, dress, and two cashmere sweaters dry cleaned. I dropped my items off a week prior to when I needed them for my husband's Firm Holiday party and assured they would be ready. When I went to pick them up, the dry cleaning could not be found. I asked the woman at the counter if she could check again for my items she said "NO". I explained that I needed the suit and the dress for an important party that night and would wait while she located them, she told me "good luck you'll be waiting a long time". When I asked when I could expect them she became abusive and loud telling me this was "not her problem and that I needed to leave and I'll get my items when I get them". At that point another woman walked up checked the rack and low-and-behold, there were my items! The nasty girl who couldn't be bothered to even look for them just waved and said " don't let the door hit you on the a** on the way out"! Needless to say I was horrified. There are far too many options out there for dry cleaners than to ever suffer these people again. Save yourself, go elsewhere!!!!!

1
★☆☆☆☆

The worst customer service ever. I had shoes repaired, a dress altered, and an expensive men's suit, dress, and two cashmere sweaters dry cleaned. I dropped my items off a week prior to when I needed them for my husband's Firm Holiday party and assured they would be ready. When I went to pick them up, the dry cleaning could not be found. I asked the woman at the counter if she could check again for my items she said "NO". I explained that I needed the suit and the dress for an important party that night and would wait while she located them, she told me "good luck you'll be waiting a long time". When I asked when I could expect them she became abusive and loud telling me this was "not her problem and that I needed to leave and I'll get my items when I get them". At that point another woman walked up checked the rack and low-and-behold, there were my items! The nasty girl who couldn't be bothered to even look for them just waved and said " don't let the door hit you on the a** on the way out"! Needless to say I was horrified. There are far too many options out there for dry cleaners than to ever suffer these people again. Save yourself, go elsewhere!!!!!

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.

I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue had seeped on the rubber soles and leather uppers, which had also been scratched. In some places, the soles hadn't been glued at all! One pair of shoes were completely ruined and had to be discarded on the spot. How difficult can it be for self-described shoe experts to reattach a sole to a shoe?! On the second trip, it took nearly 20 minutes for the front counter to find my order, which had been further damaged. As I examined the shoes, he was very rude and obnoxiously accused me of knowing nothing about shoe repair. I responded by saying the same could be said of him, which spoke even greater volumes, considering the business he's in! He asked me to never bring a pair of shoes in for repair again, and I happily obliged by promising to NEVER return to his establishment AND to warn all other potential customers away. I couldn't even get a refund of the nearly $100 spent on 6 sets of shoes and ultimately had to discard half of them. Talk about horrible customer service! In hindsight, I could have done a better job with Gorilla Glue at less than a tenth of the cost. I would not recommend this unprofessional family-owned business to anyone, and I'm politely cautioning all readers of this review to get your shoe repairs done elsewhere!

1
★☆☆☆☆

I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue had seeped on the rubber soles and leather uppers, which had also been scratched. In some places, the soles hadn't been glued at all! One pair of shoes were completely ruined and had to be discarded on the spot. How difficult can it be for self-described shoe experts to reattach a sole to a shoe?! On the second trip, it took nearly 20 minutes for the front counter to find my order, which had been further damaged. As I examined the shoes, he was very rude and obnoxiously accused me of knowing nothing about shoe repair. I responded by saying the same could be said of him, which spoke even greater volumes, considering the business he's in! He asked me to never bring a pair of shoes in for repair again, and I happily obliged by promising to NEVER return to his establishment AND to warn all other potential customers away. I couldn't even get a refund of the nearly $100 spent on 6 sets of shoes and ultimately had to discard half of them. Talk about horrible customer service! In hindsight, I could have done a better job with Gorilla Glue at less than a tenth of the cost. I would not recommend this unprofessional family-owned business to anyone, and I'm politely cautioning all readers of this review to get your shoe repairs done elsewhere!

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.

I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue

3
★★★★★

I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue

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I live in St. Cloud but work in Orlando as a nurse educator. As a single mom who spends a great deal of time traveling to work, I have absolutely NO time to pick-up my dry cleaning. That is why I was so happy to find out that American Cleaners offers free pick-up. They come to my work and all I have to do is bring them my dirty laundry. I couldn't be happier!

5
★★★★★

I live in St. Cloud but work in Orlando as a nurse educator. As a single mom who spends a great deal of time traveling to work, I have absolutely NO time to pick-up my dry cleaning. That is why I was so happy to find out that American Cleaners offers free pick-up. They come to my work and all I have to do is bring them my dirty laundry. I couldn't be happier!

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.

Awesome service! I have only had great experiences with American Dry Cleaners and Shoe Repair. I would recommend this service to any of my Orlando friends.

5
★★★★★

Awesome service! I have only had great experiences with American Dry Cleaners and Shoe Repair. I would recommend this service to any of my Orlando friends.

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.

I picked up my husband's leather shoes that we thought were beyond repair and they look amazing! I have no idea how they were able to do it, but they practically look brand new again. I will definitely go back and would recommend them to friends.

5
★★★★★

I picked up my husband's leather shoes that we thought were beyond repair and they look amazing! I have no idea how they were able to do it, but they practically look brand new again. I will definitely go back and would recommend them to friends.

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.

I saw some bad reviews, but I am glad I went to them. Fixed my leather shoes and I now have them picking up and delivering my dry cleaning!

3
★★★★★

I saw some bad reviews, but I am glad I went to them. Fixed my leather shoes and I now have them picking up and delivering my dry cleaning!

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I signed up for this and 2 other online accounts just so I could let eveyone know how happy I was. I just picked up my husband's leather shoes that we thought were beyond repair and they look amazing! I have no idea how they were able to

3
★★★★★

I signed up for this and 2 other online accounts just so I could let eveyone know how happy I was. I just picked up my husband's leather shoes that we thought were beyond repair and they look amazing! I have no idea how they were able to

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I have never had any problems with this dry cleaner, all the other cleaners never understand me but this place understands every thing i ask for and delivers, i get my clothes crisp and clean every time
it is a bit far from me to drive

3
★★★★★

I have never had any problems with this dry cleaner, all the other cleaners never understand me but this place understands every thing i ask for and delivers, i get my clothes crisp and clean every time
it is a bit far from me to drive

.

I have been coming to this place for five month now, and I wish if I knew about them way before. I fined the staff very pleasant to work with and the service is first class. My kids actually love going there because the staff is very

3
★★★★★

I have been coming to this place for five month now, and I wish if I knew about them way before. I fined the staff very pleasant to work with and the service is first class. My kids actually love going there because the staff is very

.

I wish I would have read the reviews on shoe repair before I went here. I had a broken zipper on a pair of boots, so I brought them here to be fixed. Waited a week and then picked them up. Put them on at home and the zipper broke. Not to

3
★★★★★

I wish I would have read the reviews on shoe repair before I went here. I had a broken zipper on a pair of boots, so I brought them here to be fixed. Waited a week and then picked them up. Put them on at home and the zipper broke. Not to

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I have been a loyal customer of this dry clearners for more than a year. they do a very good jobs when it comes to dry cleaning, alterations, and shoe repair! I like to purchase expensive clothes and I will only trust this store with my

3
★★★★★

I have been a loyal customer of this dry clearners for more than a year. they do a very good jobs when it comes to dry cleaning, alterations, and shoe repair! I like to purchase expensive clothes and I will only trust this store with my

.

I would not recommend this service to anyone. I brought my comforter in last week and was told I had to pre pay and when I came to pick it up I was charged again stating they nevere take pre payments (and it was the same lady from the week before) I know It was partially my fault to not double check that they had put the paid sticker on my item but come to find out you can??t trust anyone., Not even a small family business trying to stay afloat. Shady business!!

1
★☆☆☆☆

I would not recommend this service to anyone. I brought my comforter in last week and was told I had to pre pay and when I came to pick it up I was charged again stating they nevere take pre payments (and it was the same lady from the week before) I know It was partially my fault to not double check that they had put the paid sticker on my item but come to find out you can??t trust anyone., Not even a small family business trying to stay afloat. Shady business!!

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.

I signed up for this service to show my appreciation to my favorite store... I have been a customer for over 4 years. The owners make me feel like me being part of the family. My Feregamo shoes always looked better than new after being repaired by the owner and he always brags by saying "I am a Shoe Maker". I also use their Dry Cleaning Service with confidence, satisfaction and always a welcoming smiley face.

2
★★★★★

I signed up for this service to show my appreciation to my favorite store... I have been a customer for over 4 years. The owners make me feel like me being part of the family. My Feregamo shoes always looked better than new after being repaired by the owner and he always brags by saying "I am a Shoe Maker". I also use their Dry Cleaning Service with confidence, satisfaction and always a welcoming smiley face.

Pros: great workmanship and customer service

Cons: None what so ever

.

I signed up SOLELY to rate this business.

Customer service is horrendous. The male owner of the store is VERY rude and his tone codescending.

I brought a pair of shoes to the merchant for repair on the strap. The female owner of the store accepted my repair job and quoted me a price that she documented on my HANDWRITTEN receipt. She even suggested I pay her that day, but I had declined. Too bad for me, on my day of pick-up, her husband charged me excess of what she documented and advised me she undercharged me PLUS tax, therefore, dollar amounts provided on receipts are not honored.

The staff is very unfriendly and lacks a sense of courtesy; customer service skills are nit. They provide no form of eye contact. NO ONE looks like they even want to be there. Inside surroundings are unkempt.

0
★☆☆☆☆

I signed up SOLELY to rate this business.

Customer service is horrendous. The male owner of the store is VERY rude and his tone codescending.

I brought a pair of shoes to the merchant for repair on the strap. The female owner of the store accepted my repair job and quoted me a price that she documented on my HANDWRITTEN receipt. She even suggested I pay her that day, but I had declined. Too bad for me, on my day of pick-up, her husband charged me excess of what she documented and advised me she undercharged me PLUS tax, therefore, dollar amounts provided on receipts are not honored.

The staff is very unfriendly and lacks a sense of courtesy; customer service skills are nit. They provide no form of eye contact. NO ONE looks like they even want to be there. Inside surroundings are unkempt.

Pros: none

Cons: thumbs ALL THE WAY DOWN!

.

I used this drycleaner for over a year until they ruined over $400 in clothes by spilling chemicals on them. They then told me i had rodents in my home???? and this was the reason for the foreign substance. They never apologized or even offered a refund for the error. DON"T USE THIS DRYCLEANER!!! terrible customer service!

0
★☆☆☆☆

I used this drycleaner for over a year until they ruined over $400 in clothes by spilling chemicals on them. They then told me i had rodents in my home???? and this was the reason for the foreign substance. They never apologized or even offered a refund for the error. DON"T USE THIS DRYCLEANER!!! terrible customer service!

Pros: they will take your money

Cons: they ruined my clothes

 

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