Oreck

★☆☆☆☆
  • 1948 3RD St S

    Jacksonville Bch, FL 32250

    Map & Directions
  • 904-247-8780

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Great Product, but the absolute worst customer service, by young sales rep, Stephanie. I came in to get my vacuum repaired and I was not greeted, in fact she gives the store a unwelcoming feeling as you enter. She lets you know that you are bothering her for asking her to do her job. She accussed me of using the vacuum improperly and gave attitude the entire 7 minutes of time that she needed to fix the vacuum that she did not fix properly in the first place. She did not fix the vacuum the first time properly, and when I went back to have it checked out she accused me of damaging the product when she did not fix the problem the first time. She holds a terrible, nasty attitude and I would not recommend anyone visiting this store in particular. Product works great once they are fixed, but would not recommend any service from this particular location and from this rude and incompetent "sales rep".

0
★☆☆☆☆

Great Product, but the absolute worst customer service, by young sales rep, Stephanie. I came in to get my vacuum repaired and I was not greeted, in fact she gives the store a unwelcoming feeling as you enter. She lets you know that you are bothering her for asking her to do her job. She accussed me of using the vacuum improperly and gave attitude the entire 7 minutes of time that she needed to fix the vacuum that she did not fix properly in the first place. She did not fix the vacuum the first time properly, and when I went back to have it checked out she accused me of damaging the product when she did not fix the problem the first time. She holds a terrible, nasty attitude and I would not recommend anyone visiting this store in particular. Product works great once they are fixed, but would not recommend any service from this particular location and from this rude and incompetent "sales rep".

Pros: Vacuum works great

Cons: Horrible Customer Service

Editorial from

In Short
Perhaps best known for its popular "bowling ball vacuum" (a high-suction canister model that can lift a 16-pound bowling ball off the ground), this New Orleans-based company has been producing industrial-strength, yet…

 

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