Creature Castle

★★★★☆
27.9374 -82.2364
Map and Directions to Creature Castle

813-684-1466

101 S Saint Cloud Ave

Valrico, FL

33594

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About Creature Castle

Hours
Mon. - Sat. 10am - 8pm;Sun. 12am - 6pm

Pets & Animals

Pets & Animals
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Reviews 1 - 19 of 19.
.

VERY UPSET with this store!!! The day after Christmas we went in to purchase a kitten for our daughter ~ there was an older 9 month old calico there as well that was free as she needed a home. We were unsure since we have a large dog, but were assured that we could bring the cat back if there was an issue. We ended up purchasing a kitten and decided to take the older cat as well. The kitten acclimated immediately, but unfortunately the older cat, while being super sweet and friendly, did not do well with dogs :( We called the store to let them know and they informed us that they would NOT take the cat back at all! Extremely POOR Customer Service ~ we will NEVER go to this particular store on St. Cloud again!

1
★☆☆☆☆

VERY UPSET with this store!!! The day after Christmas we went in to purchase a kitten for our daughter ~ there was an older 9 month old calico there as well that was free as she needed a home. We were unsure since we have a large dog, but were assured that we could bring the cat back if there was an issue. We ended up purchasing a kitten and decided to take the older cat as well. The kitten acclimated immediately, but unfortunately the older cat, while being super sweet and friendly, did not do well with dogs :( We called the store to let them know and they informed us that they would NOT take the cat back at all! Extremely POOR Customer Service ~ we will NEVER go to this particular store on St. Cloud again!

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.

They're VERY good . they're so nice & ALWAYS helpful , and great service & the place is clean . i reccomend this place !!!!!!!!

5
★★★★★

They're VERY good . they're so nice & ALWAYS helpful , and great service & the place is clean . i reccomend this place !!!!!!!!

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.

I found the staff helpful once you seek them out. They tend to be busy and not outward in offering help, so be patient and don't plan on a quick trip in to grab a bag of food when you are in a time crunch. I got a kitten there that someone brought in and we absolutely adore her. She had worms and everything else, but that's expected with a free rescue kitten. The staff was very helpful in assisting us. I bought a large flight cage and the owner actually delivered it to my house since I had no way to transport. They also have live worms for feeding sugargliders and feeder mice of all ages for snakes. We enjoy the store for browsing the pets and holding the snakes.

4
★★★★☆

I found the staff helpful once you seek them out. They tend to be busy and not outward in offering help, so be patient and don't plan on a quick trip in to grab a bag of food when you are in a time crunch. I got a kitten there that someone brought in and we absolutely adore her. She had worms and everything else, but that's expected with a free rescue kitten. The staff was very helpful in assisting us. I bought a large flight cage and the owner actually delivered it to my house since I had no way to transport. They also have live worms for feeding sugargliders and feeder mice of all ages for snakes. We enjoy the store for browsing the pets and holding the snakes.

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.

I must say that this store is way over priced. The selection of items is poor. I thought that smoking in a place of work was against the Florida Indoor Clean Air Act. I quess not? Employees that work there were smoking in the store during store hours. I bought a snake from another shop in the area and they went out of buisness. I had to get a rat for my snake so it could eat. When I went into this store it smelled like cigarettes and lots of smoke. I found that there was no one to help and after hearing someone in the back of the store I asked for help and two men one of them much older than the other one were smoking inside the store in the back. Holding my breath and asking for a rat all I wanted to do was pay and leave. I will never return to this store they lost all my buisness.

2
★★☆☆☆

I must say that this store is way over priced. The selection of items is poor. I thought that smoking in a place of work was against the Florida Indoor Clean Air Act. I quess not? Employees that work there were smoking in the store during store hours. I bought a snake from another shop in the area and they went out of buisness. I had to get a rat for my snake so it could eat. When I went into this store it smelled like cigarettes and lots of smoke. I found that there was no one to help and after hearing someone in the back of the store I asked for help and two men one of them much older than the other one were smoking inside the store in the back. Holding my breath and asking for a rat all I wanted to do was pay and leave. I will never return to this store they lost all my buisness.

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.

Jason C. is awesome! If you need any fish questions he's your man! He has been helping me for years building my tanks. I have a saltwater & freshwater tank. He loves what he does and loves helping others.

5
★★★★★

Jason C. is awesome! If you need any fish questions he's your man! He has been helping me for years building my tanks. I have a saltwater & freshwater tank. He loves what he does and loves helping others.

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.

Creature Castle is an excellent mom and pop pet store. We have been going to this specific one for about six years now. They always take great care of us and our pets. I remember when we first got our bird and he broke a blood feather. The vets were closed and we didn't know what to do so we called up there right when they were closing and they cared so much that they opened the doors for us and took care of our birds feather. My husband now refuses to let anyone near our birds feathers other than Mark. Thank you guys so much for your excellent customer service over the years.

5
★★★★★

Creature Castle is an excellent mom and pop pet store. We have been going to this specific one for about six years now. They always take great care of us and our pets. I remember when we first got our bird and he broke a blood feather. The vets were closed and we didn't know what to do so we called up there right when they were closing and they cared so much that they opened the doors for us and took care of our birds feather. My husband now refuses to let anyone near our birds feathers other than Mark. Thank you guys so much for your excellent customer service over the years.

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I felt uncomfortable in the Valrico store. We entered the fish room where the lady was cleaning the tanks out. We did not receive a greeting or anything. The floors were all wet and the overall appearance of the floors were very dirty, but maybe that's just part of getting the tanks clean? As we tried looking for fish, the staff was hollering information across the entire building at each other (nothing bad, but it was very unprofessional). Throughout the visit, nobody asked to help us, except when I finally approached the counter. I told him I was very inexperienced with fish and we only wanted a bowl and a fish that would survive in it. The young man there was helpful, but shared limited information. Like an idiot, I left without buying food for the poor thing. LOL. Oh well. I might recommend that if they don't want little children touching the turtles, etc, they move the turtle to a higher place. My little guy thought the turtle was so cute and of course went to touch it, I was not looking at that very moment as I was grabbing everything off the counter to leave, but the employee let out a loud, "eh eh eh eh eh eh!!". Now, granted I appreciate the effort to prevent my child from being exposed to germs, and I agree he should not have attempted to touch it, although being 4 yrs old, how can you blame a child for wanting to pet the cute little turtle that's out in the open? It also felt very uncomfortable that a stranger treated my child that way, did not apologize or act genuinely concerned. She was rough around the edges about it and abrasive. I agree my child needed to be told not to touch the turtle, but I think it could have been done more professionally. Overall I did not feel welcome in that store and the staff did not seem to care whether we were there or not. I would not go back again.

2
★★☆☆☆

I felt uncomfortable in the Valrico store. We entered the fish room where the lady was cleaning the tanks out. We did not receive a greeting or anything. The floors were all wet and the overall appearance of the floors were very dirty, but maybe that's just part of getting the tanks clean? As we tried looking for fish, the staff was hollering information across the entire building at each other (nothing bad, but it was very unprofessional). Throughout the visit, nobody asked to help us, except when I finally approached the counter. I told him I was very inexperienced with fish and we only wanted a bowl and a fish that would survive in it. The young man there was helpful, but shared limited information. Like an idiot, I left without buying food for the poor thing. LOL. Oh well. I might recommend that if they don't want little children touching the turtles, etc, they move the turtle to a higher place. My little guy thought the turtle was so cute and of course went to touch it, I was not looking at that very moment as I was grabbing everything off the counter to leave, but the employee let out a loud, "eh eh eh eh eh eh!!". Now, granted I appreciate the effort to prevent my child from being exposed to germs, and I agree he should not have attempted to touch it, although being 4 yrs old, how can you blame a child for wanting to pet the cute little turtle that's out in the open? It also felt very uncomfortable that a stranger treated my child that way, did not apologize or act genuinely concerned. She was rough around the edges about it and abrasive. I agree my child needed to be told not to touch the turtle, but I think it could have been done more professionally. Overall I did not feel welcome in that store and the staff did not seem to care whether we were there or not. I would not go back again.

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.

First off Amber you are a liar and what you wrote is completely not true. You want to talk smack come into the store and say it to the owner.

5
★★★★★

First off Amber you are a liar and what you wrote is completely not true. You want to talk smack come into the store and say it to the owner.

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.

I love this place. One of the guys, sorry don't know name, will tell you what the problem is and is so far never wrong. I had a hard problem with fish kill. He tested my water and now I've so far been lucky and no fish kills. Google web search suggested a 2 times per day feed. That was killing my fish with ammonia spikes. Now that I feed them 3 days per week all fish are extremelty healthy. I trust the guy completely He has even told me to purchae a certain item elsewhere for a better price and better quality. Because he's honest, I now only purchase thru creature castle unless otherwise told to purchase elsewhere. On the other hand, the creature castle in Brandon I don't trust as well. Skip the Brandon store and head for the Valrico store. In Valrico, you will receive honest answers and they will help you make the healthiest fish possible.

5
★★★★★

I love this place. One of the guys, sorry don't know name, will tell you what the problem is and is so far never wrong. I had a hard problem with fish kill. He tested my water and now I've so far been lucky and no fish kills. Google web search suggested a 2 times per day feed. That was killing my fish with ammonia spikes. Now that I feed them 3 days per week all fish are extremelty healthy. I trust the guy completely He has even told me to purchae a certain item elsewhere for a better price and better quality. Because he's honest, I now only purchase thru creature castle unless otherwise told to purchase elsewhere. On the other hand, the creature castle in Brandon I don't trust as well. Skip the Brandon store and head for the Valrico store. In Valrico, you will receive honest answers and they will help you make the healthiest fish possible.

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.

First off I have been going to this store for a few years now. This store had a few good people that work there. I have a few fish tanks and most of the people are very friendly. If you go to this shop ask for Mark he is very nice and can help you with mostly anything in the fish department. The one person that I would not ask for is Jason he works out in the fish department. This guy think's he knows everything talks you out of buying things refuses to sell you things like certain fish. I left out of that store really mad because he would not sell me a certain fishes. I dont think thats a good way to do buisness. On top of that he made look like a total idiot in front of all of the other customers waiting to be helped. I asked if Mark was working that day because I normaly have Mark help me but he was off. Mark was having surgery on his arm that week and was going to be out of the store for a few weeks. Jason continued to tell me that Mark does not know what he is talking about and that I should come to Jason everytime I come into the store. I do not like this Jason guy he is full of him self. This guy needs to be fired I'm sick of going to this place and talked to like I'm a idiot. If I owned this place I would fire this (DF) (AH)

3
★★★☆☆

First off I have been going to this store for a few years now. This store had a few good people that work there. I have a few fish tanks and most of the people are very friendly. If you go to this shop ask for Mark he is very nice and can help you with mostly anything in the fish department. The one person that I would not ask for is Jason he works out in the fish department. This guy think's he knows everything talks you out of buying things refuses to sell you things like certain fish. I left out of that store really mad because he would not sell me a certain fishes. I dont think thats a good way to do buisness. On top of that he made look like a total idiot in front of all of the other customers waiting to be helped. I asked if Mark was working that day because I normaly have Mark help me but he was off. Mark was having surgery on his arm that week and was going to be out of the store for a few weeks. Jason continued to tell me that Mark does not know what he is talking about and that I should come to Jason everytime I come into the store. I do not like this Jason guy he is full of him self. This guy needs to be fired I'm sick of going to this place and talked to like I'm a idiot. If I owned this place I would fire this (DF) (AH)

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0 out of 1 people found this review helpful.

.

I don't know if the stores are affiliated but I called the one in Brandon looking for Millworms and I was told they were 4.99 a cup which is just a tiny little plastic cup you might get sauce in at a resturaunt.I was blown away at the price because I had bought them before and were only 2 bucks a cup for they say about a 100 of them.So out of curiousity I called the one in Valrico and they were still 2 bucks a cup! I will make the drive for that,plus the staff is more pleasant!

5
★★★★★

I don't know if the stores are affiliated but I called the one in Brandon looking for Millworms and I was told they were 4.99 a cup which is just a tiny little plastic cup you might get sauce in at a resturaunt.I was blown away at the price because I had bought them before and were only 2 bucks a cup for they say about a 100 of them.So out of curiousity I called the one in Valrico and they were still 2 bucks a cup! I will make the drive for that,plus the staff is more pleasant!

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1 out of 1 people found this review helpful.

.

i love creature castle and i am interetsed ina snow gecko but my dad needs to set up the lighting i tryed asking them to hold it till the weekend but it wasent possible :( so i will have to hope no one buys it or else i will be heart broken

3
★★★☆☆

i love creature castle and i am interetsed ina snow gecko but my dad needs to set up the lighting i tryed asking them to hold it till the weekend but it wasent possible :( so i will have to hope no one buys it or else i will be heart broken

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.

These are the nicest people. I had to bring three of my kittens to have them find a home for and I was nervous about taking them there but the young lady that took them was one of the nicest and most informative women. I really appreciated the caring ways that she had.Thank so much.

5
★★★★★

These are the nicest people. I had to bring three of my kittens to have them find a home for and I was nervous about taking them there but the young lady that took them was one of the nicest and most informative women. I really appreciated the caring ways that she had.Thank so much.

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.

This place is awesome. The staff there are more than happy to share their knowledge and they do ask questions and try not to sell you things you don't need. And animals your not ready for or equipped to handle they will not sell. I have a guinea pig a water turtle a conure and at least 25 fish from there. All are doing well and are very happy. I'm getting ready to do a reef tank setup and have read atleast 10 books and I know I got much more info from the staff there and now I am confident that this will be a smooth start due to the help and info I have recieved there. If you go to the big name stores its a bunch of high school kids that don't even know what type of fish is in the tank. If you want professional help on care and maintenence for your loved pets creature castle is the place to go.

4
★★★★☆

This place is awesome. The staff there are more than happy to share their knowledge and they do ask questions and try not to sell you things you don't need. And animals your not ready for or equipped to handle they will not sell. I have a guinea pig a water turtle a conure and at least 25 fish from there. All are doing well and are very happy. I'm getting ready to do a reef tank setup and have read atleast 10 books and I know I got much more info from the staff there and now I am confident that this will be a smooth start due to the help and info I have recieved there. If you go to the big name stores its a bunch of high school kids that don't even know what type of fish is in the tank. If you want professional help on care and maintenence for your loved pets creature castle is the place to go.

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.

I have been using Creature Castle since I moved to Florida 4 years ago. The staff is very knowledgeable, efficient and friendly.

I have never had any problems with animals purchased there. The fish and plants are great, healthy and disease free.

I would highly recommend this shop to anyone!

5
★★★★★

I have been using Creature Castle since I moved to Florida 4 years ago. The staff is very knowledgeable, efficient and friendly.

I have never had any problems with animals purchased there. The fish and plants are great, healthy and disease free.

I would highly recommend this shop to anyone!

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.

This store is very convenient for me, and is the only pet store in the Valrico area. The staff is always helpful to answer any questions that I may have or offer advice if needed. They have a vet on hand once a month for pet immunizations at a reasonable cost also.

4
★★★★☆

This store is very convenient for me, and is the only pet store in the Valrico area. The staff is always helpful to answer any questions that I may have or offer advice if needed. They have a vet on hand once a month for pet immunizations at a reasonable cost also.

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1 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

VERY UPSET with this store!!! The day after Christmas we went in to purchase a kitten for our daughter ~ there was an older 9 month old calico there as well that was free as she needed a home. We were unsure since we have a large dog, but

6
★★★★★

VERY UPSET with this store!!! The day after Christmas we went in to purchase a kitten for our daughter ~ there was an older 9 month old calico there as well that was free as she needed a home. We were unsure since we have a large dog, but

.

I have been going into this store for a couple of years now.
Every single time I go there, someone is asking you if you need help. Sometimes they are busy and that is understandable. This store is very Clean and well kept. It is also pet friendly. The people there make you feel at home and very welcome. They know thier pets. They can tell you anything you want to know and answer any question that you may have. I would recommend this store to my friends and perfect strangers. Well done you guys!!

5
★★★★★

I have been going into this store for a couple of years now.
Every single time I go there, someone is asking you if you need help. Sometimes they are busy and that is understandable. This store is very Clean and well kept. It is also pet friendly. The people there make you feel at home and very welcome. They know thier pets. They can tell you anything you want to know and answer any question that you may have. I would recommend this store to my friends and perfect strangers. Well done you guys!!

Pros: Knowledgeable Staff

Cons: NONE

.

This place is TRASHY!!
* it smelled like Dirty, Unclean Animals, had flies and cockaroaches all over even it the animal cages
one cage of rabbits had no water in it bottle the food bowl was empty of food and had feces in in
* the puppies had dirty paper like they hadn't been change in a while the cats had their litter pan disgusting no fresh water the water had litter in it
*they had no selection of dog food and the bags they did have were either expire/had holes in them from something chewing at it and they were just TAPED UP!
* they were WAY over priced!!!
*the fish department had NO FISH and the fish they had were DEAD/DYING the floors were covered with cockaroaches/dead fish
*No employees to help when I found them 2 were in the fish room making out!
* the place smelled of cigarette smoke
* when I finally got help I asked to hold a puppy, it smelled of POOP/PEE the poor Puppy!
I went i here for my first time about 2 weeks ago I think it was a Monday Night I will NEVER return here again! I suggest anybody that reads this to take you business elsewhere!

1
★☆☆☆☆

This place is TRASHY!!
* it smelled like Dirty, Unclean Animals, had flies and cockaroaches all over even it the animal cages
one cage of rabbits had no water in it bottle the food bowl was empty of food and had feces in in
* the puppies had dirty paper like they hadn't been change in a while the cats had their litter pan disgusting no fresh water the water had litter in it
*they had no selection of dog food and the bags they did have were either expire/had holes in them from something chewing at it and they were just TAPED UP!
* they were WAY over priced!!!
*the fish department had NO FISH and the fish they had were DEAD/DYING the floors were covered with cockaroaches/dead fish
*No employees to help when I found them 2 were in the fish room making out!
* the place smelled of cigarette smoke
* when I finally got help I asked to hold a puppy, it smelled of POOP/PEE the poor Puppy!
I went i here for my first time about 2 weeks ago I think it was a Monday Night I will NEVER return here again! I suggest anybody that reads this to take you business elsewhere!

Pros: NONE

Cons: EVERYTHING!!!! don't even pull in the place top make a U turn the parking lot is Filled with potholes!

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