Royal Liner Pools

★★★☆☆
27.801 -82.68
Map and Directions to Royal Liner Pools

727-526-6603

1942 New Hampshire Ave NE

St Petersburg, FL

33703

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2.857143 7
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Reviews 1 - 7 of 7.

Latest reviews from Citysearch.

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In 2002 we hired Royal Liner Pools to replace and install a new liner. Within months of the completion, the liner began to pool away from the pool. We called and thier professional installer was sent to fix it. He stated it needed bead lock. We were required to pay for that although it should have been used initially. Every year since installation, we have had to call because it continues to pool away mainly the same repaired area but also slightly in other spots. Each time we call, the installer arrives and does a temporary fix which we are required to pay for. Last year the installer from their company used a hammer and large chisel to attempt to slip it under the rim. The chisel left large cuts in the vinyl. His response to his work was " It ain't pretty but it works"! It did not! I attempted to call the company last week and the number is no longer valid. I assume due to poor quality of work it went out of business. I called in a new pool company that stated thier is nothing that can be done due to the tears and brittleness of the vinyl. The only option is to replace it! The owner also displayed poor communication skills and was rude when discussing problem on the phone each time.

1
★☆☆☆☆

In 2002 we hired Royal Liner Pools to replace and install a new liner. Within months of the completion, the liner began to pool away from the pool. We called and thier professional installer was sent to fix it. He stated it needed bead lock. We were required to pay for that although it should have been used initially. Every year since installation, we have had to call because it continues to pool away mainly the same repaired area but also slightly in other spots. Each time we call, the installer arrives and does a temporary fix which we are required to pay for. Last year the installer from their company used a hammer and large chisel to attempt to slip it under the rim. The chisel left large cuts in the vinyl. His response to his work was " It ain't pretty but it works"! It did not! I attempted to call the company last week and the number is no longer valid. I assume due to poor quality of work it went out of business. I called in a new pool company that stated thier is nothing that can be done due to the tears and brittleness of the vinyl. The only option is to replace it! The owner also displayed poor communication skills and was rude when discussing problem on the phone each time.

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We have used them for both pool and spa supplies for many years. They tell me exactly what I need for both pool and spa. Prices have always been good and they stand behind their products. Sharon notarizes documents for customers free of charge. The animals in the store make each trip interesting, the kids love it.

5
★★★★★

We have used them for both pool and spa supplies for many years. They tell me exactly what I need for both pool and spa. Prices have always been good and they stand behind their products. Sharon notarizes documents for customers free of charge. The animals in the store make each trip interesting, the kids love it.

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Hi, I am the phone lady and the owner of Royal Liner Pools. In my defense, I will give back what i get as far as a bad attitude is concerned. The two bad reviews that are in this site are about sub contractors. ROYAL LINER POOLS NO LONGER OFFERS ANY OUTSIDE SERVICE WORK BY IT'S EMPLOYEES !!!!!!! We are strictly now a retail store no service work except for carry in service. We do however for the convenience of our customers offer names and numbers of installers and service people. That in no way implies that we are responsiable for the work ethics of these people nor have any control of thier prompt attention to the customers needs. So yes, we do answer our phone and we are always at work on time, we are at the store waiting to serve you. But, when you call up screaming at a person that has no more control over the situation than you do except to listen and try to help, but you start threatening and attacking just because your mad and want to yell at someone and because we do answer the phone we are the easy target. Put your self in my shoes. Scream at me when I am the one who was in the wrong then I will take my beating but not when I have no more control than you. Thank you to my loyal customers that know me well and respect me because they know that I respect them. The Golden rule, Always treat people the way you expect to be treated and I'd bet thats what you'll get back. GIVE IT A TRY!!!! Thank you, Sharon White

3
★★★☆☆

Hi, I am the phone lady and the owner of Royal Liner Pools. In my defense, I will give back what i get as far as a bad attitude is concerned. The two bad reviews that are in this site are about sub contractors. ROYAL LINER POOLS NO LONGER OFFERS ANY OUTSIDE SERVICE WORK BY IT'S EMPLOYEES !!!!!!! We are strictly now a retail store no service work except for carry in service. We do however for the convenience of our customers offer names and numbers of installers and service people. That in no way implies that we are responsiable for the work ethics of these people nor have any control of thier prompt attention to the customers needs. So yes, we do answer our phone and we are always at work on time, we are at the store waiting to serve you. But, when you call up screaming at a person that has no more control over the situation than you do except to listen and try to help, but you start threatening and attacking just because your mad and want to yell at someone and because we do answer the phone we are the easy target. Put your self in my shoes. Scream at me when I am the one who was in the wrong then I will take my beating but not when I have no more control than you. Thank you to my loyal customers that know me well and respect me because they know that I respect them. The Golden rule, Always treat people the way you expect to be treated and I'd bet thats what you'll get back. GIVE IT A TRY!!!! Thank you, Sharon White

Pros: Small Family operation / Only 1 person handling every call and every customer

Cons: Only 1 person answering the phones handling every customer / small family operation

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I have been doing business with Royal since i bought my above ground 18' pool. Of course Sharon and I have had diffrences over the years,but she and the crew have always been their for me. i have let my pool go, well we wont go there.But I will tell you this my pool is 12 years old I am on my third liner, so the rest of you all fine people can go get over charged at other business' .I will keep right on doing business at the little pool store that can. Remember this is not a chain business,so you don't get the bs. It might take a little more time but in the big picture of life,its just a swimming pool. Get your head where it belongs,Have a blessed day.

YOU GO GIRL

4
★★★★☆

I have been doing business with Royal since i bought my above ground 18' pool. Of course Sharon and I have had diffrences over the years,but she and the crew have always been their for me. i have let my pool go, well we wont go there.But I will tell you this my pool is 12 years old I am on my third liner, so the rest of you all fine people can go get over charged at other business' .I will keep right on doing business at the little pool store that can. Remember this is not a chain business,so you don't get the bs. It might take a little more time but in the big picture of life,its just a swimming pool. Get your head where it belongs,Have a blessed day.

YOU GO GIRL

Pros: prices close to home one on one service

Cons: pms to much for one person to handle but it is all thumbs up

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These people have no concept of customer service. The lady who answers the phone is the worst thing that could have happend to that business. She's rude and obnoxious and will over promise and under deliver. They say they will do a good job BUT DON'T TRUST THEM

1
★☆☆☆☆

These people have no concept of customer service. The lady who answers the phone is the worst thing that could have happend to that business. She's rude and obnoxious and will over promise and under deliver. They say they will do a good job BUT DON'T TRUST THEM

Pros: THEY ANSWER THEIR PHONE

Cons: THEY PROMISE OR TELL YOU ONE THING AND IT NEVER HAPPENS

.

I was referred to Royal Liner - initially I was given a fair price and got my supplies ordered then it started- made an appt and waited for hours for them to show- personal problems had caused them to be late- yeah they called an hour and a half late to advise it would be a few more hours before they could be there. I can understand the personal issues but I had to take off work to be there so they could have sent someone else. Anyway I STILL have problems with the pool and cant get the guy bac out. He said he would be there and AGAIN I took off work with no call and no show. I am off AGAIN today and trying to get hold of him as the pool is NOT FIXED - STILL LEAKS- and he is ALWAYS LATE or NO SHOWS- not the best way to run a business. I will give him through the weekend (this makes 1 week now) and will then hire someone to fix the problem and take it to litigation.

1
★☆☆☆☆

I was referred to Royal Liner - initially I was given a fair price and got my supplies ordered then it started- made an appt and waited for hours for them to show- personal problems had caused them to be late- yeah they called an hour and a half late to advise it would be a few more hours before they could be there. I can understand the personal issues but I had to take off work to be there so they could have sent someone else. Anyway I STILL have problems with the pool and cant get the guy bac out. He said he would be there and AGAIN I took off work with no call and no show. I am off AGAIN today and trying to get hold of him as the pool is NOT FIXED - STILL LEAKS- and he is ALWAYS LATE or NO SHOWS- not the best way to run a business. I will give him through the weekend (this makes 1 week now) and will then hire someone to fix the problem and take it to litigation.

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Great prices and wonderful service. Very honest (ex. they will fix your pump if they can instead of selling you a new one) I have been using Royal Liner Pools for 14 years, they are very knowledgeable and I have always been very happy with there services. I would recommend them to every one.

5
★★★★★

Great prices and wonderful service. Very honest (ex. they will fix your pump if they can instead of selling you a new one) I have been using Royal Liner Pools for 14 years, they are very knowledgeable and I have always been very happy with there services. I would recommend them to every one.