Under The Wave

★★★☆☆
  • 3502 Satellite Blvd

    Duluth, GA 30096

    Map & Directions
  • 770-476-3160

About Under The Wave

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No longer in business. No longer in business. No longer in business. No longer in business. No longer in business. No longer in business. No longer in business.

1
★☆☆☆☆

No longer in business. No longer in business. No longer in business. No longer in business. No longer in business. No longer in business. No longer in business.

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Under The Wave has a great selection of cichlids, but the staff never knows which is which or the price of them. I have bought all of my cichlids at Under The Wave, but I will never visit the store again. I was very surprised by the other reviewers that complimented the customer service. Were the other two reviewers employees of the store? I have been in 8 - 10 times. It is usually easy to get service, but when you ask them how much or what the names of the cichlids are, they have no idea. Several times they have had to call the owner and had no luck reaching him. The last time was unbelievable. I asked about the compatibility of a cichlid with the ones that I own and was told that it would be fine. Got home and had the new cichlid attacked by every fish in my aquarium. I took it out of the aquarium within 15 minutes and had it back within two hours and was told that I could only exchange it for another one...in other words NO REFUNDS are allowed. I exchanged it for a more expensive cichlid and paid the difference. I left a business card and asked that the owner give me a call. I never got a call. I e-mailed them at their website and got no response. I called the store several times and the owner was never in. And what happened to the more expensive cichlid ($49.95) that I bought? It died within 48 hours. I have eight other cichlids that have been in my tank for over three years so it definitely wasn't the water. I couldn't return it for an exchange because the cashier kept the receipt with the previous exchange. It is too bad that the owner doesn't take a better approach to keeping customers. Even with the awesome selection of fish and aquariums at Under The Wave, what is the point if you are only in business for the buck?

1
★☆☆☆☆

Under The Wave has a great selection of cichlids, but the staff never knows which is which or the price of them. I have bought all of my cichlids at Under The Wave, but I will never visit the store again. I was very surprised by the other reviewers that complimented the customer service. Were the other two reviewers employees of the store? I have been in 8 - 10 times. It is usually easy to get service, but when you ask them how much or what the names of the cichlids are, they have no idea. Several times they have had to call the owner and had no luck reaching him. The last time was unbelievable. I asked about the compatibility of a cichlid with the ones that I own and was told that it would be fine. Got home and had the new cichlid attacked by every fish in my aquarium. I took it out of the aquarium within 15 minutes and had it back within two hours and was told that I could only exchange it for another one...in other words NO REFUNDS are allowed. I exchanged it for a more expensive cichlid and paid the difference. I left a business card and asked that the owner give me a call. I never got a call. I e-mailed them at their website and got no response. I called the store several times and the owner was never in. And what happened to the more expensive cichlid ($49.95) that I bought? It died within 48 hours. I have eight other cichlids that have been in my tank for over three years so it definitely wasn't the water. I couldn't return it for an exchange because the cashier kept the receipt with the previous exchange. It is too bad that the owner doesn't take a better approach to keeping customers. Even with the awesome selection of fish and aquariums at Under The Wave, what is the point if you are only in business for the buck?

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This is a little older pet store, and kind of crammed in, but they manage to keep a huge selection and variety. They have some really unique fishes that I havent seen at other pet stores. They have great customer service and this is a very clean store.

4
★★★★☆

This is a little older pet store, and kind of crammed in, but they manage to keep a huge selection and variety. They have some really unique fishes that I havent seen at other pet stores. They have great customer service and this is a very clean store.

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This store carries a wide variety of salt water fish and aquarium needs. Their staff is knowledgable and gives good advice. The prices are competitive. We have never had a fish die right after purchase as we have had with other stores locally. The tanks all look clean and healthy!

PROS: knowledgable staff, healthy fish
CONS: difficult to find

5
★★★★★

This store carries a wide variety of salt water fish and aquarium needs. Their staff is knowledgable and gives good advice. The prices are competitive. We have never had a fish die right after purchase as we have had with other stores locally. The tanks all look clean and healthy!

PROS: knowledgable staff, healthy fish
CONS: difficult to find

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