Stoker Group Inc

★☆☆☆☆
  • 430 Connell Rd

    Valdosta, GA 31602

    Map & Directions
  • 229-245-0900

About Stoker Group Inc

Categories
  • Real Estate Developers
  • Real Estate Consultants

Real Estate

Real Estate
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Ive recently deployed and returned from Iraq, Instead of them turning my water off like i asked them too,I was told I would receieve 3 free months of water. It was only a 4 month deployment, so thats not too bad. I recieved and payed bills while deployed to avoid the credit bash. Returned to Valdosta to a man in my front yard turning my water off, went to the Stoker Util. office and they tell me they cannt refund past payments even when it was documented in my account. Then another woman steps in and says "I just talked to the owner, he says we never give 3 free months for deploying military members" After the other woman just said they did! Of course they are my ONLY source of water, so I have to pay the late fees and the fee for them shutting my water off? UNBELIEVEABLE!!!!!!!

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★☆☆☆☆

Ive recently deployed and returned from Iraq, Instead of them turning my water off like i asked them too,I was told I would receieve 3 free months of water. It was only a 4 month deployment, so thats not too bad. I recieved and payed bills while deployed to avoid the credit bash. Returned to Valdosta to a man in my front yard turning my water off, went to the Stoker Util. office and they tell me they cannt refund past payments even when it was documented in my account. Then another woman steps in and says "I just talked to the owner, he says we never give 3 free months for deploying military members" After the other woman just said they did! Of course they are my ONLY source of water, so I have to pay the late fees and the fee for them shutting my water off? UNBELIEVEABLE!!!!!!!

Pros: Nothing I can think of.

Cons: 50$ a month for water?!! Customer service = Garbage

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I cannot believe these folks are allowed to do business in the City of Valdosta. Frequently, the water is off outside of designated maintenance periods with no warning. For the outrageous price we pay per month, we should expect better service. However, I can't imagine there is much motivation to better the service if the customers have NO choice whatsoever to move over to a new water utility company.
If there was an option to give 0 stars, I would have gone with that option. What a ripoff!
I can honestly say that I do not feel like they care about me as a customer and that they know that we have no choice but to deal with them.

0
★☆☆☆☆

I cannot believe these folks are allowed to do business in the City of Valdosta. Frequently, the water is off outside of designated maintenance periods with no warning. For the outrageous price we pay per month, we should expect better service. However, I can't imagine there is much motivation to better the service if the customers have NO choice whatsoever to move over to a new water utility company.
If there was an option to give 0 stars, I would have gone with that option. What a ripoff!
I can honestly say that I do not feel like they care about me as a customer and that they know that we have no choice but to deal with them.

Pros: Friendly lady works at the desk...

Cons: ...for a man that owns an expensive monopoly lacking in service.

 

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